WorksheetsTopic 6 - Human Resources
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Out-of-Sight staff is usually less likely to be motivated by the importance of customer's satisfaction
a)
True
b)
False
2.
Without motivation, staff may also show a lack of concern for their co-workers and customers.
a)
True
b)
False
3.
Expectancy theory is when people are motivated by expectations: unless the chances of success are reasonable, people will not be motivated to make an extra effort.
a)
True
b)
False
4.
Expectancy theory is when people see their own inputs into the workplace (time, experience, education) as a ratio to the outcomes they receive (pay, recognition, promotions). They are looking for equity between this ratio and the ratios of rewards received by other people.
a)
True
b)
False
5.
With a strong organizational culture, people may not react in the manner in which management would hope.
a)
True
b)
False
6.
With a weak organizational culture, individuals know instinctively how things are done and what is expected.
a)
True
b)
False
7.
Which of the following statement about volunteers is wrong ?
a)
Very enthusiastic about the event itself
b)
May lack experience and need training
c)
Prefer long-term responsibilities
d)
Full of good intentions
8.
Staff members working for free have changing needs and motivations
a)
True
b)
False
9.
Which of the following is not an intangible reward ?
a)
Appreciation
b)
Loyalty
c)
Salary
d)
Support
10.
Herzberg's theory is a process perspective type of theory
a)
True
b)
False
100 %
