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Operations Management Week 11 coverage

Total questions: 66

Worksheet time: 33mins

Name
Class
Date
1.

A field of study within operations management and industrial engineering that “focuses on structuring tasks and workflows in a way that maximizes efficiency, productivity, and employee satisfaction”.

a)

Job Strategies

b)

Work Design and Measurement

c)

Work Ability and Control

2.

This involves planning and structuring tasks, roles, and workflows to ensure that work is efficient, safe, and engaging for employees.

a)

Work Opportunity

b)

Work Ability

c)

Work Design

3.

What is the goal of work design?

a)

To provide quality workers and employ job organization.

b)

To maximize productivity, reduce errors, and improve the overall quality of the work environment.

c)

To enhance the skills of workers and employees in the workfield.

4.

Consider job specialization, task variety, ergonomics, and workflow efficiency.

a)

Effective Planning Strategies

b)

Effective Working Designs

c)

Effective Working Style

5.

These are techniques that are often applied to balance employee satisfaction with organizational goals.

a)

Job Designs, planning strategies, working style

b)

job rotation, job enlargement, job enrichment

c)

Job protection, job applying, job measurement

6.

Observing and recording the time it takes to complete a task to establish a standard time.

a)

Standard Data

b)

Work Sampling

c)

Time Studies

7.

Using historical data to set time standards for common tasks.

a)

Standard Data

b)

Time Studies

c)

Work Sampling

8.

Collecting data from random samples of work activities to estimate time distribution across tasks.

a)

Time Studies

b)

Work Sampling

c)

Standard Data

9.

Process of defining the way work will be performed and the tasks that a given job requires

a)

Job Rotation

b)

Job Design

c)

Job Enlargement

10.

What do job design aims for?

a)

Provide excellent workers in the job field.

b)

Observing and recording the time it takes to complete a task to establish a standard time.

c)

It aims to improve job satisfaction, employee motivation, and organizational efficiency.

11.

What are the 5 key elements of job designs?

a)

Skills, Knowledge Enhancement, Job collection, job enhancement, critical analysis

b)

Task variety and identity, autonomy, skill variety, feedback, task significance

c)

Skills variety, knowledge improvement, workers balance and internal control, critical analysis of employees, ground variety employment

12.

Designing jobs with a range of tasks and a clear beginning and end, which can make the work feel more engaging and fulfilling.

a)

Autonomy

b)

Task variety and identity

c)

Feedback

13.

Giving employees a degree of control over how they complete their work, which can enhance motivation and job satisfaction.

a)

Feedback

b)

Independence Employee

c)

Autonomy

14.

Structuring jobs to use a variety of skills, which can prevent monotony and provide employees with opportunities to develop their competencies.

a)

Task significance

b)

Skill Variety

c)

Autonomy

15.

Ensuring employees receive regular, constructive feedback on their performance, allowing them to understand their contributions and improve where needed.

a)

Setting Goal

b)

Feedback

c)

Communication

16.

Making employees aware of the impact of their work, which can boost their sense of purpose and motivation.

a)

Task significance

b)

Task Variety

c)

Autonomy

17.

Moving employees between different tasks to reduce boredom and increase skill diversity.

a)

Job Enlargement

b)

Job Enrichment

c)

Job Rotation

18.

Adding more tasks to a job to increase its scope and make it more challenging.

a)

Job Enrichment

b)

Job Rotation

c)

Job Enlargement

19.

Enhancing a job by adding responsibilities or increasing the complexity of tasks, which can improve employee motivation and job satisfaction.

a)

Job Rotation

b)

Job Enlargement

c)

Job Enrichment

20.

Refers to the overall quality of an employee’s experience at work, focusing on both their job satisfaction and general well-being. A comprehensive approach.

a)

Quality of Employees (QE)

b)

Quantity if Employee and Workers (QEW)

c)

Quality of Work Life (QWL)

21.

High Quality of Work Life fosters?

a)

Forsters motivation, loyalty, and productivity while reducing stress and turnover

b)

Forsters balance

c)

Forsters enhancement on knowledge and skills with the balance of life and workplace

22.

Key factors that influence Quality of Work Life include:

a)

Safe and Healthy Work Environment, Work-Life Balance,Job Security and Stability, Fair Compensation and Benefits, Opportunities for Growth and Development, Recognition and Reward, Autonomy and Empowerment, and Positive Social Interactions

b)

Personal life, work life, social life, spiritual life, and having self time

c)

None of the above

23.

Providing a workspace that is physically safe, ergonomically supportive, and promotes both mental and physical health.

a)

Work Life Balance

b)

Job Security and Stability

c)

Safe and Healthy Work Environment

24.

Encouraging a balance between work and personal life through flexible work schedules, remote work options, and reasonable work hours.

a)

Work Life Balance

b)

Social Security and Knowledge

c)

Stability in the workplace

25.

Offering employees a sense of stability and job security, which can reduce stress and enable them to focus on their roles more effectively.

a)

Job Security and Stability

b)

Fair Compensation and Benefit

c)

Growth Benefit

26.

Ensuring that employees are fairly compensated for their work, including benefits like health insurance, retirement plans, and paid time off.

a)

Fair Benefits and Compensation

b)

Fair Compensation and Benefits

c)

Opportunities for Growth and Development

27.

Providing training, development opportunities, and a clear path for career progression to help employees feel valued and motivated.

a)

Opportunities for Growth and Development

b)

Recognition and Rewards

c)

Autonomy and Empowerment

28.

Acknowledging and rewarding employees for their contributions, which can boost morale and encourage continued high performance.

a)

Autonomy and Reward

b)

Recognition and Rewards

c)

Positive Social Interactions

29.

Allowing employees some control over their tasks and decisions, which can increase job satisfaction and motivation.

a)

Autonomy and Empowerment

b)

Social Benefits

c)

Positive Social Interactions

30.

Fostering a collaborative, respectful, and supportive workplace culture where employees feel connected to their colleagues.

a)

Positive Social Interactions

b)

Opportunities for Growth and Development

c)

Peace in the workplace

31.

What are the 8 common methods of analysis?

a)

Qualitative, Quantitative, PESTLE, Cost benefit, Comparative, Root Cause, Trend, Risk, Gap

b)

Qualitative Analysis, Quantitative Analysis, Comparative Analysis, Cost-Benefit Analysis (CBA), SWOT Analysis, Root Cause Analysis, Trend Analysis, Risk Analysis, Gap Analysis

c)

Research Analysis, Group Analysis, Risk Tolerance Analysis, PESTLE Analysis, Dry and Run Analysis, Job Analysis, Design Analysis, Lodging Anlaysis

32.

involves the use of numerical data and statistical techniques to identify patterns, test hypotheses, and make predictions

a)

Quantitative Analysis

b)

Qualitative Analysis

c)

Cost benefit Analysis

33.

Three common techniques of quantitative analysis?

a)

Statistics, survey, data gathering

b)

Data gathering, Interpretation, Solution

c)

Statistical Analysis, Descriptive Statistics, Inferential Statistics

34.

It focuses on non-numerical data, such as text, images, or observations, to gain insights into underlying themes, meanings, or patterns.

a)

Interview Questions

b)

Risk Tolerance Analysis

c)

Qualitative Analysis

35.

3 common techniques used in qualitative analysis

a)

Thematic Analysis, Content Analysis, and Narrative Analysis

b)

Interview, focus group, survey

c)

Content Analysis, Viewpoint Analysis, and Feedback Analysis

36.

Examines similarities and differences between two or more datasets, groups, or variables to determine relationships or key distinctions.

a)

Cost-Benefit Analysis

b)

Comparative Analysis

c)

Numerical Analysis

37.

Assesses the financial and non-financial costs and benefits of a decision or project to determine if it is worthwhile.

a)

Cost-Benefit Analysis

b)

Hidden Analysis

c)

Financial Analysis

38.

Identifies an organization’s strengths, weaknesses, opportunities, and threats, often used in strategic planning.

a)

Root Cause Analysis

b)

PESTLE Analysis

c)

SWOT Analysis

39.

A problem-solving method used to identify the root causes of issues, often involving tools like the 5 Whys or Fishbone Diagram.

a)

Trend Analysis

b)

Risk Analysis

c)

Root Cause Analysis

40.

Involves examining historical data to identify patterns or trends that may predict future outcomes, often used in business forecasting.

a)

Trend Analysis

b)

Risk Analysis

c)

Gap Analysis

41.

Evaluates the likelihood and impact of potential risks in a project or decision, often used to improve decision-making and planning.

a)

Gap Analysis

b)

Trend Analysis

c)

Risk Analysis

42.

Compares current performance or state with desired goals or standards, identifying gaps and potential areas for improvement.

a)

Gap Analysis

b)

Trend Analysis

c)

Risk Analysis

43.

a method used to analyze and improve work processes by examining the movements required to perform a task.

a)

Ergonomics

b)

Motion Study

c)

Economic Study

44.

What is the goal of motion Study?

a)

to streamline these movements to eliminate unnecessary actions, reduce physical strain, and increase efficiency

b)

to enhance knowledge and skills of employees and workers in the field of the company

c)

get a motion of the company and study it based on the companies goals and principles

45.

Motion Study is fundamental to industrial engineering and process optimization, who originally developed this concept?

a)

Frank and Lillian Gilbreth in the early 20th century

b)

Andrew Jean and Kleain Putzhes in 19's

c)

D'butzhe and Plawek in the 80th

46.

What are the key aspects of motion study?

a)

Task Breakdown,Identification of Redundant or Inefficient Movements, Standardizing Movements, Ergonomics, and Use of tools and equipment

b)

Task Breakdown,Identification of Redundant or Inefficient Movements, Standardizing Movements, Ergonomics, and Use of skills

c)

Plan organization, use of knowledge and skills, fundamental attributes

47.

The process begins with breaking down a task into its individual motions or steps to identify all the physical actions involved.

a)

Standardizing Movements

b)

Identification of Redundant or Inefficient Movements

c)

Task Breakdown

48.

By examining each motion, analysts can spot unnecessary, repetitive, or inefficient movements that do not add value to the task.

a)

Identification of Redundant or Inefficient Movements

b)

Standardizing Movements

c)

Task Breakdown

49.

The study aims to create a standard sequence of efficient movements for performing the task, which can be taught to employees for consistency.

a)

Ergonomics

b)

Standardizing Movements

c)

Use of tools and equipment

50.

Motion Study considers the physical strain on employees and works to reduce fatigue and the risk of injury, promoting ergonomic improvements in the workplace.

a)

Ergonomics

b)

Use of tools and equipment

c)

Standardizing Movements

51.

Often, Motion Study involves adjusting the layout of workstations, selecting appropriate tools, and positioning equipment to minimize unnecessary reaching, bending, or other non-value-adding movements

a)

Use of tools and equipment

b)

Ergonomics

c)

Task Breakdown

52.

What are the benefits of motion study?

a)

Increased Productivity, Reduced Fatigue, Consistency, Improved Safety

b)

Enhanced Quantity, Efficiency, Consistency, Low unproductive workers

c)

It doesn't have any benefits.

53.

By optimizing motions, tasks are completed

faster, boosting overall productivity

.

a)

Increased Productivity

b)

Reduced Fatigue

c)

Consistency

54.

Eliminating unnecessary movements reduces physical exertion,making work less tiring for employees.

a)

Reduced Fatigue

b)

Improved Safety

c)

Consistency

55.

Standardizing efficient movements allows for more predictable, reliable performance and quality.

a)

Reduced Fatigue

b)

Consistency

c)

Improved Safety

56.

By emphasizing ergonomic improvements, Motion Study can reduce the likelihood of repetitive strain injuries and other work-related physical issues.

a)

Consistency

b)

Improved Safety

c)

Reduced fatigue

57.

is the process of determining the time required to perform a specific task or job under normal working conditions.

a)

Work Enhancement

b)

Work Application

c)

Work Measurement

58.

Establish standard time frames for tasks, which are the expected duration it should take an average worker to complete a job using a defined method.

a)

Set standard times

b)

Identify Inefficiencies

c)

Improve Planning and Scheduling

59.

Detect areas where time or resources are wasted, helping organizations streamline operations.

a)

Optimize labor costs

b)

Improve Planning and Scheduling

c)

Identify Inefficiencies

60.

Provide accurate data for planning workloads, scheduling, and allocating resources effectively.

a)

Improve Planning and Scheduling

b)

Optimize labor costs

c)

Identify Inefficiencies

61.

Control labor costs by aligning resources based on the measured time requirements of tasks.

a)

Identify Inefficiencies

b)

Optimize labor costs

c)

Improve Planning and Scheduling

62.

Benefits of Work Measurement?

a)

Enhanced Productivity, Improved Performance Management, Effective Resource Allocation, Fair Compensation

b)

Decreased Productivity, Demand more products, avoid compensation

c)

High productive workers, effective management, strong internal control, balance work life

63.

By understanding time requirements, organizations can optimize workflows and reduce idle time.

a)

Improved Performance Management,

b)

Enhanced Productivity

c)

Effective Resource Allocation

64.

Clear performance standards enable better goal-setting and performance evaluation.

a)

Fair Compensation

b)

Enhanced Productivity

c)

Effective Resource Allocation

65.

Knowing how long tasks take helps in

balancing workloads and assigning resources more accurately.

a)

Effective Resource Allocation

b)

Fair Compensation

c)

Improve performance management

66.

Ensures that time-based incentives and wages are based on realistic standards.

a)

Fair Compensation

b)

Enhanced Productivity

c)

Effective Resource Allocation