WorksheetsAdmin Assistant Quiz
Total questions: 52
Worksheet time: 26mins
What do admin assistants do with documents?
Throw them away
File them accurately
Hide them
Sell them
What is one of the tasks of an admin assistant related to the internet?
Playing games
Booking accommodation
Watching movies
Shopping online
What do admin assistants do with calls?
Ignore them
Transfer them
Sing to them
Dance with them
What is a skill that an effective admin assistant should have?
Good ICT skills
Cooking skills
Painting skills
Singing skills
Where can you find internal customers?
In other companies
Among employees
In the market
On the internet
What is one of the ratings on the customer service checklist?
Poor
Outstanding
Satisfactory
Mediocre
How should employees answer the phone?
Quickly and loudly
Politely and within an agreed number of rings
With a joke
By singing
Who does a mission statement tell about the organisation?
Internal customers
External customers
Only the CEO
The government
What is one benefit of good customer care?
Builds customer loyalty
Decreases sales
Increases staff turnover
Damages reputation
What is a benefit of gaining a competitive edge?
Increased market share
Decreased sales
Higher staff turnover
Damaged reputation
What is the impact of lower staff turnover?
Employees feel valued
Decreased profits
Increased customer complaints
Damaged reputation
Who plays a crucial role in the security of an organization?
Receptionist
Chef
Driver
Gardener
What is one method to ensure the security of people by the receptionist?
Controlling the entry system
Cooking food
Playing music
Watering plants
What is the purpose of an appointment book in an organization?
To identify authorized visitors
To record employee attendance
To schedule meetings
To track inventory
What does the Data Protection Act 1998 deal with?
Protecting computer hardware
Protecting personal information
Promoting software development
Encouraging data sharing
What is a key responsibility of a receptionist in an organization?
Conducting employee training
Designing marketing materials
Managing the entry and exit of visitors
Organizing company events
What is an important aspect of customer service?
Ignoring customer feedback
Focusing only on sales
Responding promptly to inquiries
Providing limited information
What is a common tool used by admin assistants to manage tasks?
Streaming services
Video games
Social media platforms
Task management software
What does the term file management mean?
How your manager is able to find your file.
The way in which we organize our files and documents on the computer.
How you manage the rough edges of your nails
A program that automatically organizes files on your computer
What is a folder inside another folder called?
Infolder
Super folder
Sub folder
Small folder
What is a folder?
an object that contains data or information
a container that can store food
a container that can store hardware components
a container that can store files or folders
Backing up your files is important because....
Computer drives could fail
A virus could corrupt your work
You could accidentally delete a file
All of the above
Which software is represented with the following icon?
Microsoft Word
Microsoft PowerPoint
Google Docs
Adobe Reader
Which software has the following icon?
Microsoft Word
Microsoft Excel
Google Docs
Why should you create a strong password?
So no one can guess it easily
To protect my files and data
to prevent anyone from getting access to my files
All of the above
Why is it important that you name a document correctly?
To allow anyone to access the file.
So that it doesn't feel lonely
To find it easily
If you put a file in the recycle bin, can you retrieve it?
No, it is deleted forever
Yes, as long as the recycle bin hasn't been emptied
Yes, it stays in the recycle bin forever
If I delete a file from the desktop, is it permanently deleted?
Yes, it is gone forever
No, it goes to the recycle bin which empties it
No, it goes to the recycle bin and you have to empty the recycle bin
A new folder can be created directly on the desktop by using _______ on blank area on the desktop.
Left Click
Double Click
Right Click
process of organizing folders in a structure that makes it easy to store and retrieve information.
File management
Drive
Folder
File extension
storage device that holds information
Drive
File management
File
Key Storage
document, spreadsheet, image, or other type of file that is stored on a computer
Drive
Folder
Compressing
File
To open a file you have to double click the file.
True
False
To rename a file you have to...
Right-click the mouse and press rename
Quickly double click the file with the mouse
With the arrangement of files into folders
Looks organised and easy to find
Difficult to find
Looks untidy
Waste of time
Employees should ensure their visitors report to sign in at reception to prevent unauthorised entry to the premises.
True
False
How could a business ensure that only authorised staff have access to business premises (building)?
Anti-virus software
Firewall
Card-swipe entry system
Back-up electronic files
How could a business ensure the security of electronic information?
Staff wear a uniform
Using visitor badges
Security guards
Using a firewall
Employers should provide security cables to be used with portable items such as laptops, notebooks etc. This secures items and prevents them being removed from the premises.
True
False
Who has the responsibility of changing their own passwords regularly to prevent authorised editing or viewing of files.
Employee
Employer
Employees should not lock their computers if they are away from the desk.
True
False
What steps could an organisation take to ensure the security of people?
Visitor sign in/sign out book
Read-only documents
Visitor badges
Intercom system at entrances
Locking equipment to desks
How could an organisation ensure the security of physical property?
Lock doors to storage rooms
Use filing cabinets with locks
Set alarms at night
Use serial registration numbers on property
All of the above
Documents with important information can be set to read-only. This ensures data is not edited or deleted.
True
False
The process of coding information to make it unreadable except to those who have a special piece of information known as a key.
Restriction
Protection
Encryption
Prevention
Which of the following is not a measure to protect computer security?
Encrypting data
Restricting access
Copying data and storing it at a remote location
Keeping the same password on all systems consistently
I_______ t____ (2 words) is the illegal assumption of someone's identity for the purposes of economic gain.
(a)
Which of the below is a clue that a message or an email might be phishing? SELECT 3
It's from a "friend in trouble" and they ask for money.
The message has a sense of urgency.
There are spelling and grammar errors in the message.
It includes your name and account number in the email.
Which two of the following are 'physical' barriers to protecting information?
Locking doors
Leave computers switched on
Sitting a guard dog next to the pc
Switching off computers
