269. Which of the following compares two or more systems, states, services, products, or things to determine the best viable choice?

275. Which of the following captures all of the activities within a business, the inputs and outputs of each activity, and the required resources to complete each activity?

282. Which of the following involves defining the various threats, determining the extent of vulnerabilities, and devising countermeasures against a possible attack?

283. Which of the following requirement attributes lacks any ambiguous characteristics?

284. Which of the following charts is described in the statement below?

"It shows the causes of a certain event. A common use of this diagram is to identify potential factors causing an overall effect. It helps identify causal factors and contributing causes."

285. Which of the following processes measures the maturity level of the security program?

286. A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations. Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

Customers who want to utilize the pay per use mobile device fast charging stations may choose one of two features: fully charged (F1) or partially charged (F2). If partially charged is selected, the customer needs to specify their charging needs. What is the relationship between Fl and F2?

287. A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value. How will the BA ensure the process owner remains engaged and will support the change?

288. A project's change in scope is assessed and a newly assigned business analyst (BA) is unsure how to communicate the findings and final decision to the wider stakeholder group. In which of the following can the BA find this information?

289. A local manufacturer that serves about 1000 retail stores is experiencing a slow yet steady decrease of its customer base over the last couple of years. Attributing the situation to increased competition, management has hired a team of sales representatives to attract new clients and promote the manufacturer's products.

However, after four months there is still no progress. Management has engaged a business analyst (BA) to investigate this issue.

What should the BA do first?

290. A new project has to implement a cyber security release in China, Italy, Germany, the United States, and Canada. The project is a $5 million initiative and must 'go live' in production in all countries on the same day and time to be effective.

291. While defining what necessary conditions are required to achieve the business need for a highly regulated government client, a business analyst (BA) discovers that some legacy policies will either constrain or are insufficient to achieve value desired by the future state.

How should the BA proceed?

292. A business analyst (BA) is assessing the completeness and coherence of the requirements. The BA has considered a variety of viewpoints and has a collection of views. What has the BA constructed?

293. A business analyst (BA) plans to hold a workshop next week to elicit requirements for a project. In an informal conversation, another employee mentioned that one of the attendees is likely to be unhappy about the project's impact on their work.

Which of the following techniques will the BA use to avoid disrupting the workshop?

294. A business analyst (BA) at a regional bank has recently been assigned to assist on a project to expand into new markets. The chief executive officer (CEO) envisions the bank as a national brand and has asked the chief financial officer (CFO) to monitor project progress closely. The project manager (PM) has asked the BAs on the team to recommend an appropriate business analysis approach.

Based on the nature of the project and the industry, which approach should they recommend?

295. While reviewing a subset of requirements with stakeholders, a business analyst (BA) finds a requirement that does not deliver benefit to any of the stakeholders.

After much discussion, the stakeholders decide that the requirement does not align with the solution scope.

What recommendation will the BA make?

296. An innovative pizza restaurant announces a new pizza topping each week. Once advertised, the new topping on the regular dough constitutes the sole pizza type offered during the week. No other pizza toppings are offered.

Which of the following processes is a strong candidate to be addressed while planning for requirements reuse?

297. A business analyst (BA) is outlining who should participate in an upcoming requirements elicitation meeting.

From whom should the BA obtain approval before selecting the participants?

298. A business analyst (BA) in a large financial institution, responsible for the management of requirements, has completed all the activities related to tracing requirements and is now pursuing to maintain them. The BA has identified a large number of requirements which have long term reuse and is now looking for guidance to manage these requirements.

Which of the following will indicate how requirements will be managed for reuse?

299. A business analyst (BA) is in the process of allocating requirements to various releases of a solution.

On what should the BA base requirements to maximize the value of the solution?

302. A business analyst (BA) has completed the prioritization of requirements with various risk-averse stakeholder groups. Several requirements conflict with a regulatory requirement that, if not implemented, will result in a fine from a regulatory body.

What should the BA do?

303. A large company has thousands of geographically dispersed employees and dozens of IT systems. Multiple business analysts (BAs) work in parallel on various requirements with different stakeholders. When considered in isolation, the requirements look meaningful and valuable to those who approved them. However, when it comes to implementation, some of the requirements appear to be contradicting each other. A lead BA recognizes that adding some traceability information would help uncover such conflicts early in the process.

To what should the BA trace the requirements?

304. A multi-domain project has stakeholders with different technical backgrounds. The presentation prepared by the business analyst (BA) for domain 1 was also used for domain 2 but the presentation was not clear and caused concerns for stakeholders in domain 2.

What can the BA do to alleviate the concerns of the stakeholders in domain 2?

305. The objective of a solution implemented was to increase the number of customer calls resolved per hour.

When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?

306. A sports wristwatch product manufacturer wants to add a blood sugar monitoring toolkit to the watch. Market research has confirmed that the most profitable segment of the manufacturer's target customer is looking for this feature. The business analyst (BA) worked with the product owner to finalize the set of requirements and design options and then defined multiple approaches for implementing the feature. At this point, the solutions' team agreed that they were unable to accurately assess the merits of each of the proposed solutions.

What is the possible reason?

307. The performance of the business analysis team has been reviewed by management to determine areas for improvement. The manager would like to help the business analysts (BAs) develop their skills and address the corrective actions.

What is a technique that may help achieve this goal?

308. A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for an internal software application. According to the first stakeholder “Comments, once entered in the application, should be stored for 365 days and should not allow the users to delete”. According to the second stakeholder, “The users with super administrator privileges should be able to add/delete/modify every page/section in the entire application.” Which characteristic does this pair of requirements fail to meet?

309. A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box.

310. A large health care provider has recently purchased and installed a solution that automates some of the activities that coordinate patient recovery activities. A business analyst (BA) is in the process of evaluating this solution and analyzing the performance measures against the value it brings. At this juncture, the BA has uncovered some threats in the solution which could hamper its performance and erode the value it brings.

Which technique will enable the BA to record and handle these on an ongoing basis?

311. An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the company bought a single solution to support both groups. The Non-Life team continues to do certain calculations manually to conform to their processes.

Which type of analysis was missed prior to purchasing a solution?

312. A business analyst (BA) is working on a stakeholder collaboration plan. The main goal is to select the approaches that work best to meet the needs of external and internal stakeholders.

Which aspects should be taken into account?

313. While validating requirements for a software implementation project, the business analyst (BA) needs to identify scenarios that would alter the benefit delivered by a requirement.

Which of the following techniques should the BA use to identify such scenarios?

314. In a software implementation project, the designated business analyst (BA) has conducted all the elicitation activities and now needs to confirm the elicitation results.

What is used by the BA Professional to guide which sources of information and which results are to be compared?

315. A big construction company has grown into a group of 17 companies spread across the country. The rationale behind forming the group was to become more competitive in bidding for federal and regional government contracts. Another reason was to increase consolidated profitability by lowering the cost of materials and using combined assets more efficiently. Disjointed technological capabilities of the individual companies impede gathering the data needed to make decisions on both handling materials and allocating the resources.

What improvement opportunity does this represent?

316. A software company has won a contract to implement its product for a client. As part of the implementation work, a business analyst (BA) is asked to compile information about the other client applications that will integrate with the new system and provide the information graphically. To establish the boundaries of the new system, the business leaders need to know the interfacing client applications and the type of information that will be exchanged between the existing and new systems.

Which type of diagram should the BA use?

317. Contracts are currently managed by more than 20 contract owners across the organization, each happily managing in their own way. A business analyst (BA) is tasked to elicit requirements for centrally managing software maintenance and license contracts.

Which of the following does the BA need to carry out first?

318. An online stock trading system is under implementation.

Which of the following events can be considered as a trigger for re-prioritization?

319. The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories.

Which of the following actions will address the sponsor's concerns?

320. Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent.

What ensures that the process models relate to each other?

321. The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool.

What technique would be used for identifying suitable options?

322. A business analyst (BA) is defining the decision making process for changes raised during a project and wants to understand the decision making authorities within the company.

What might the BA do to gather this information?

323. A company wants to launch an existing product in another channel and the business analyst (BA) is starting to perform the stakeholder analysis.

Legend: Influence/Impact 1 to 5 (1 = very limited impact/influence: 5 = very high impact/influence).

Considering the analysis, what values for influence and impact will the BA assign to the marketing?

324. A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.

After comparing the results, how should the BA resolve the variations?

325. The business analyst (BA) is facilitating a requirements workshop with a large group of diverse stakeholders, some of whom are not entirely familiar with the goals and objectives of the project.

The BA must understand the business domain, corporate culture, group dynamics, and expected outputs to adequately communicate the __________.

326. A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.

What must the BA take into consideration to meet stakeholder perspectives?

327. A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international bank. Consensus has not been reached yet, although BA has great communication skills and is trusted by all stakeholders. The stakeholders formally approved the business need initially.

Why is there disagreement?

328. As part of defining the business analysis approach for a project, the business analyst (BA) identifies the key stakeholders responsible for upcoming activities for the initial phase. The BA emails each of these stakeholders and asks when they can be finished. One stakeholder does not reply, one angrily comments that it is not their job and is too busy, and two respond saying that they do not understand what is being asked of them.

What competencies can the BA draw on that would best assist with getting agreement from all these stakeholders?

329. A business analyst (BA) has engaged various groups from across the organization to define the business opportunity a potential project will address. The BA must consolidate the information collected from the groups.

The BA should ensure the business needs __________.

330. In a requirements elicitation effort, the business analyst (BA) needs to define boundaries for business domains, categorize and create a hierarchy of items, and show data sources and their relationships for specific audiences.

Which of the following modeling formats should the BA use?

331. An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.

Which aspect of the organizational structure did the BA fail to consider?

332. During a prioritization meeting, a business analyst (BA) mentioned that the access management system requirements are not stable. The project manager and a team lead proposed removing the requirements from discussion. A domain subject matter expert (SME) insisted on making that requirement a high priority, because it is really important from their point of view.

What should the BA do?

333. A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non-compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost $30.000 for years two and three.

What is the projected return on investment over the first 3 years?

334. A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."

This is an example of what type of action?

335. A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products. The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.

What should the team do first?

336. A global organization is implementing a new Knowledge Management System and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions. How should the business analyst (BA) communicate the information?

337. A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information. 

Which technique should the BA use?

338. During a requirements review, the implementation subject matter expert (SME) identified the requirement 'parsing of data' that must be implemented before other requirements. The business analyst (BA) has given this requirement high priority.

What factor influenced the prioritization of the requirement?

339. A business analyst (BA) is developing an approach for information management. The BA needs to identify and categorize which information is to be managed.

Which of the following techniques should the BA use to achieve this objective?

340. After releasing its beta version of a travel assistance mobile application, a travel company has received feedback from a public survey proposing new features.

The company is struggling with the large number of ideas and would like to make a decision on which to consider in the next implementation cycle.

Which of the following considerations should be used first for filtering ideas?

341. A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.

What does the BA need to do to assess the change?

342. A business analyst (BA) is planning for an upcoming solution based on a signed contract with a client but has learned that one of the key subject matter experts is unavailable during the first half of the business analysis phase. The project has a tight timeline and firm deadline that is part of the contract. There are no substitutes for the key subject matter expert.

How should the BA proceed?

343. The business analyst (BA) is preparing to determine the impact of various risks associated with the business analysis effort currently underway. Which of the following would the BA use as an input into the assessment of risk?

344. A project is implemented using a predictive approach. Unfortunately, a lot of change requests (CR) have been raised. A project manager (PM), who should approve each change request, is overworked. What could the business analyst (BA) propose to make things better?

346. A business analyst (BA) wants to estimate the potential value delivered by a set of requirements and design options by targeting a small group of stakeholders to understand their perceived value and expectations. The BA is going to organize a discussion during which feedback is collected. Which technique will be used?

347. A business analyst (BA) has just completed a number of elicitation activities and is preparing to review the stated requirements. As part of this, the BA is checking the compliance of the stated requirements with organizational standards for business analysis.

What state is the BA attempting to move the requirements into?

348. Several risks were identified for an upcoming change initiative. One risk is related to a slippage concern because of loose gravel at the local site of the change initiative. The business analyst (BA) has recommended that all on-site stakeholders must wear durable, slip-resistant boots while the change initiative is being executed.

This is an example of which type of risk treatment?

349. Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to complete the process. The system event log shows that those users encountered errors when they attempted to sign on.

Which of the following would the BA recommend to improve overall performance?

351. After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer" which is causing customer dissatisfaction.

What could the business analyst (BA) have assessed to prevent this situation?

352. As part of identifying an enterprise's capability to adopt a potential solution, a business analyst (BA) is reviewing existing processes and tools within the enterprise for their ability to adapt to a new solution.

Which of the following assessments is the BA performing?

353. Stakeholders have indicated concerns with the level of uncertainty they are willing to accept with the solution.

What type of analysis can the business analyst (BA) use to alleviate these concerns?

4. You are the business analyst for your organization. Management has asked that you create a model of the requirements so the stakeholders can better understand the requirements and the project as a whole.

Which of the following statements best describes a model?

5. What plan will describe the stakeholder groups, communication needs, and the level of formality that is appropriate for the requirements?

10. You are the business analyst for your organization and working with Tim to identify the assumptions within the business solution.

Which one of the following is an assumption?

12. Nancy has asked you to trace a particular requirement for her.

What does 'to trace a requirement' mean?

16. What part of defining the business needs process will evaluate the ends that the organization is seeking to achieve?

27. You are the business analyst for your organization. Management wants you to prioritize the identified requirements by the requirements that have the highest likelihood of success.

Why would management want you to prioritize the requirements with this factor even though some of the requirements may be difficult to implement?

29. You have identified a task in your task list that cannot be completed until the inspector for the project signs off on the initial deliverables.The inspector's signoff on the initial deliverables is called what?

30. Sally is the business analyst for her organization. Sally and her business analysis team is currently using a business analysis approach to determine what the competition of her organization is offering prospective clients. She is trying to identify solutions to increase revenue by remaining competitive with the competition.

What business analysis approach is Sally and her business analysis team using?

32. You are the business analyst for your organization and are to conduct stakeholder analysis.

Which of the following statements best describes the conduct stakeholder analysis task?

33 After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for that?

40 You are the business analyst for your organization and you are preparing the business case for a proposed solution. You need to include the management horizon in your business case.

What is the management horizon?

42. Donna is leading a brainstorming session for her organization. She has asked the participants in this group to come up with at least ten ideas for possible solutions to an identified problem.

What is the problem with setting the goal as ten ideas for possible solutions in this session?

43. You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements.

The following are the three categories of risk tolerance associated with the stakeholders except for which one?

44. What business analysis process ensures that requirements specifications and models meet the necessary standard of quality to allow them to be used effectively to guide further work?

47. You are the business analyst for your organization and are working with Virginia on the allocation of requirements for a new solution. You have assigned Virginia the task of breaking down the solution scope into smaller components for allocation.

What technique have you asked Virginia to complete in this scenario?

51. You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.

What type of requirements elicitation activity is this?

53. You and Tom are writing the solution scope for a new project in your organization. You need to create a method to define what solution will and will not provide for the organization.

What technique can you and Tom use to establish appropriate boundaries for the solution?

54. Your organization is trying to determine which one of two opportunities they will pursue. The Project A is worth $235,987 and Project B is worth $567,000 but carries significant risk. The organization elects to purse Project B and not Project A.

What is the opportunity cost in this scenario?

62. You are working with several business analysts to determine the solution approach for an identified problem.

All of the following techniques are acceptable for identifying the solution approach except for which one?

64. You are the business analyst for your organization. You are currently working with Steve on the organize requirements process. You and Steve have elected to use the user stories approach for this process.

What is the user stories approach for requirements organization?

101. During the requirement life cycle management, what should a business analyst (BA) do to extend the value of requirements beyond the current initiative?

104. Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not.

What is the solution development team appearing to do to the requirements?

109. Martha is observing Gary complete several activities as part of her requirements elicitation process. Martha is simply observing the steps Gary takes to complete his work and she is taking notes. In this instance Martha does not ask Gary any questions.

What type of observation technique is Martha completing?

113. Which of the following is a characteristic of predictive planning approach?

117. In order to assess proposed solutions, business analysts will need three inputs. Which one of the following is not an input to the task of assessing proposed solutions?

118. You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400 administrative assistants in your organization and not all of these people can attend requirements gathering workshops.

What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

129. Zoe is the business analyst for her organization. She is currently prioritizing the requirements based on the implementation difficulty of the requirements to help with the solution planning.

Which of the following best describes the approach Zoe is taking with requirements prioritization?

132. Robert is the business analyst for his organization and he's working with several stakeholders to identify the business need for an opportunity. Robert needs to identify the stakeholder that will be responsible for authorizing the actions needed in order to meet the identified business need.

Which stakeholder does Robert need to identify?

152. You are the business analyst for a new project. Part of this project is for the project team to manually install new workstations through the company's campus.

Based on your research you have determined that the project team can install 25 new workstations per hour. Since there is a fixed amount of time that these workstations need to be installed you are considering adding additional labor for the implementation. You are also considering to adjust the prioritization of the project requirements based on the amount of workstations the project team can install per hour.

What does the 25 workstations per hour represent in this scenario?

158. Which conduct stakeholder analysis technique is useful for identifying shared characteristics of a stakeholder group?

181. Which of the following models defines the name of the data, data aliases, and description of system data?

184. What requirements elicitation technique examines the available information, documentation, records, and history of a solution, organization, or cause to identify relevant information to the current business analysis duties?

187. You are the business analyst for your organization and need a method to requirements elicitation from nearly 12,000 stakeholders. You want a method to quickly capture this group's feelings and thoughts to identify what the majority of this group needs and wants in a new solution your organization may create.

What requirements elicitation technique can be used in this scenario?

191. Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation.

What must be done with this information if Mark uses a whiteboard?

200. You are the business analyst for your organization. You want to use a requirements elicitation technique to produce a broad set of options for an identified problem. You want the stakeholders to help you identify options, factors that affect the solution, any possible delays in the solution implementation, and ideas for creating a solution.

Which of the following requirements elicitation activities would best satisfy these requirements?

201. Which of the following models demonstrates the attributes, operations, and relationship to entities within the solution?

354. A leading software manufacturing company has appointed a business analyst (BA) to ensure that requirements are managed effectively and efficiently. The BA discovered some missing functionality as well as some implemented functionality which are not supported by requirements.

Which of the following tasks did the BA use to discover the issues?

355. A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf (COTS) product. All internal risks have been identified and assessed. What is the BA's next course of action?

356. A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations.

What actions does the BA need to take?

357. A business analyst (BA) is running a workshop with a group of stakeholders to understand the requirements for a change that the company is planning to implement.

What important factor does the BA need to understand to ensure the workshop remains focused on the topic in question?

358. A business analyst (BA) elicits requirements for the sales order processing of multiple product lines. Elicitation reveals that the business processes for the sales orders of most products follow similar activity patterns that have been established over a number of years. Some of the new proposed seasonal products, however, will necessitate major variations in the process flow of some departments. The seasonal products are likely to be different every year. The business needs to carefully adapt its business practices so that the significant but seasonal variations in some of the business processes for the new products are handled adequately without disrupting the processes for the other established products.

Which of the following approaches must the BA take to manage the requirements for sales order processing in the long term?

359. A business analyst (BA) is preparing to specify requirements. Various attributes can be specified for each requirement or set of requirements.

Which approach contains a suitable set of attributes?

360. A business analyst (BA) was presenting requirements to all stakeholders, after having reviewed, structured and organized the requirements. The requirements were being presented in the form of multi layered business process models, using standard notations with proper sequencing of tasks. During the presentation, the project manager points out a few of the missing, inconsistent, and contradictory requirements.

What did the BA fail to perform?

361. A business analyst (BA) works for an organization that is moving from a waterfall methodology to an agile approach. This causes new challenges and opportunities for the BA.

Which business analysis planning and monitoring element is most impacted by the organization's change?

362. The technology team at a financial institution has successfully constructed a software application to be deployed as part of a digital banking strategy. A business analyst (BA) has completed a review of the current state description and now needs to evaluate the solution and determine limiting factors for value realization.

What additional input is required to perform the assessment of enterprise limitations?

363. A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

364. A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time. The BA was able to complete requirements elicitation activities in a short period of time.

Which type of elicitation approach did the BA use?

365. An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

"¢ Total annual premium the customer has with the company (Financial worth)

"¢ Time with the insurance company (Loyalty)
Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?

366 .  Which technique would the BA use to validate the desired outcomes?

367. What did the BA create to ensure that everyone who needed to be included had been?

368. As the new pricing structure was being implemented, the chief executive officer (CEO) of the company wanted to change the premiums and associated discounts offered to customers. The BA investigated the cost, anticipated benefits and the length of time the change would likely take to complete before presenting the results back to the CEO.

What type of analysis has the BA just conducted?

369. A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.The BA has collected the following information over the last three months pertaining to these business processes:

"¢ All the business processes are at their maximum capacity in terms of the current number of transactions.

"¢ Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?

370. Nếu giảm tỉ lệ verification reject xuống 50% thì tỉ lệ thành công cho mortgage origination là bao nhiêu? If an additional recommendation to reduce Verification Rejects by 50% were to be introduced into the mortgage origination process, what is the potential success rate of the mortgage origination process?

371. Which of the following business processes can be identified for the process improvement initiative?

372. Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

373. A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed .In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering requirements.

What activity should the BA do to determine which stores will be the first to start the renovations?

374.  A business analyst (BA) has been brought in to help with planning the project and gathering requirements.
Based on the CEO's executive decision, which risk tolerance attitude is the CEO exhibiting?

375. A business analyst (BA) has been brought in to help with planning the project and gathering requirements.
What tool will help the BA understand the changes needed to keep the majority of the stores open?

376. A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity-critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit's continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.
The project's Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the
Sponsor is suggesting to customize it and reuse in the new business unit.
The business unit's Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit's target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.

Through the elicitation process, the BA identifies the following requirement: "Particular incident-related activities require approval by authorized personnel before beginning them, as well as confirmation of acceptance of their completion."
What kind of asset should the BA provide to fully specify the approval requirement?

377. With the team ready to consider design options, they are reviewing the following requirement: "Appropriate stakeholders shall be timely and reliably notified on incident-related events."

What quality criteria does this requirement fail to satisfy?

378.  The EA wants to understand whether the integration capabilities of the existing solution match the business unit's IT landscape. The requirement definition that the
EA needs should read as, "Each record of an incident shall __________."

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

I. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

379. What is the appropriate diagram type to describe the association between the subscriber, the medical plan and the participating service providers?

5. Subscriber shall be able to select one of the options above and supply corresponding input.

380. Which of the following characteristics is violated by requirement 5?

1. The company's mobile application platform must support real time integration with the following third party systems:  A) GPS System   B) Postal Code Validation

2. The Service Providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3. The map display shall highlight the boundary of the search area with a dotted yellow line.

4. The extent and shape of the search area shall be determined based on one of the following user choices:

A) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5. Subscriber shall be able to select one of the options above and supply corresponding input.

6. System shall validate the user input and display appropriate error messages if invalid.

7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8. System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9. The list of service providers shall include the Name, Phone Number and Street Address.

10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.

381. Which of the following relationship types correctly identifies the nature of the relationship between the 3 business capabilities and the 11 requirements?

382. Which primary subscriber business need is addressed with the enhancements?

What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of requirements 3 through 11?

432. Which of the following is the appropriate technique to define communication flows between the Postal Code validation system with other systems?

1. The company's mobile application platform must support real time integration with the following third party systems:  A) GPS System   B) Postal Code Validation

2. The Service Providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3. The map display shall highlight the boundary of the search area with a dotted yellow line.

4. The extent and shape of the search area shall be determined based on one of the following user choices:

A) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5. Subscriber shall be able to select one of the options above and supply corresponding input.

6. System shall validate the user input and display appropriate error messages if invalid.

7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8. System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9. The list of service providers shall include the Name, Phone Number and Street Address.

10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.

433. What kind of relationship is used to describe the traceability between requirement 8 and the solution artifacts that implement it?

383. A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.

Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.

How should the BA organize the customization requirements?

384. A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.

What should the BA do?384. A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.

What should the BA do?

385. What should define the timing of business analysis work in this project?

386. The solution consultants have composed a set of as-is solution documents. A spreadsheet contains a catalog of brief definitions of all requirements with priorities assigned to them. A separate document explains data models and user interfaces. For the new and changed requirements, the BA wants to capture additional attributes such as the source, reason, complexity, and priority of change. Some of these requirements can be reused in other work

How should information for these requirements be managed?

387. A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".The BA defined the following use cases:

·       "¢ "Change system parameters"

·       "¢ "Setup new supervisor"

·       "¢ "Send mail notification"

·       "¢ "Send SMS notification"

·       "¢ "Send notification"

·       "¢ "Pass a two-factor authentication"

The BA wants to create a Use Case diagram.

Which technique should be used to define a communications protocol between the PS and other systems?

388. Which standard relationship should be defined between "Setup new supervisor" and "Send notification"?

389. What standard relationship should be defined between "Change system parameters", "Setup new supervisor" and "Pass a two-factor authentication"?

390. A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.

The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.

After the BA completed the initial analysis, the information is reviewed with leadership.

At this point in the project, what will the BA be presenting?

391. What has the BA been identifying that will be used to evaluate the solution?

392. What has the BA evaluated to help determine value of the project?

393. A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

What is the company's primary business objective in this scenario?

394. If the driver's average throughput is 0.6 tons/hour, how many hours per day would 15 drivers have to work to deliver 100 tons of merchandise?

395. Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.

If trucks are the only constraint, approximately how many hours are lost due to this downtime?

396. Preparing a customer order for loading takes about one hour. Upon the BA's observation, only 30% of trips have their orders available for loading when a truck arrives. This causes a waste of both the truck's and the driver's time.

What should the BA recommend to eliminate such waste?

397. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over

1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

While verifying the requirements, the BA notices that Requirement ID NFO0003 does not meet the "unambiguous" or the "testable" characteristics of requirements quality. The BA plans to re-write the requirement.

Which of the following requirements is both unambiguous and testable?

398. The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew

Chief stated that it was based on an assumption. Which of the following assumptions would make this requirement's risk high?

399. The BA will create a Data Model to meet which requirement?

400. The BA is working on identifying additional improvement opportunities based on these requirements.

Which of the following improvement opportunities is reflected in Requirement ID NFP0002?

401. A business analyst (BA) working on a recently implemented project is approached by the sponsor to provide artifacts that can be used organization-wide for the long-term. Which of the following should the BA provide?

402. A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of the operations of the martial arts organization:

·         The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

·         Each seminar is made up of a set of techniques.

·         Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

·         The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

·         Strator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

The BA is finalizing the definition of the requirements architecture by understanding how requirements relate to each other. A key component that must be apparent in all three diagrams is that none of the requirements be linked in different or conflicting ways. What relationship quality criterion does this represent?

403. The BA is working on the design options for the future state at the martial arts organization. There are several design elements that need to be considered for the future state. Which of the following design elements does the Activity Diagram address?

404. The BA is analyzing the requirements that are represented in the Class Diagram. In addition to the diagram, the BA would like to include a separate document that has the information about the data elements to ensure a common understanding of the classes' attributes. What  is used to define the data elements?

405. The seminar administrator reviewed these three diagrams and asked the BA to create a fourth diagram to model the various levels that a trainee goes through

(e.g., while belt to yellow belt, yellow belt to green belt, etc.). What modeling technique will the BA use to create this diagram?

406. The performance of a newly implemented document management system is falling significantly short of the measures defined as part of the project. However, the business is recognizing some level of value from the system. The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits. What should the BA recommend?

407. A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

·         Improvements to the search engine to all customers to search for articles, tools and services on the site.

·         A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

·         A promotion feature "" where Risk preventing  Articles, and tools on the site are marketed toward a customer.

·         A profile section allowing for Customer Name, Address and contact Phone number.

After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced. Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently.

The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more personalized experience.

What type of recommendation has the BA made to the business sponsor?

408. What technique was the BA using to understand why the promotions were not being viewed?

409. What technique led the BA to the source of the increase in claims?

410. What was the business sponsor looking to validate about the use of promotions?

412. What is the increased cost in Scenario 2 for Company C?

413. What is the time difference in days between the shortest and longest implementation?

414. An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1. There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

2. Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

3. Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

415. What analysis approach must the BA use to determine changes required to address the training needs?

416. What approach would help the BA to understand the functionality definition issues?

417. Which stakeholders would the BA interview to determine the changes needed to the comparison tool?

418. Last year (In thousands)

CASH AND CASH EQUIVALENTS, BEGINNING OF THE YEAR $10,746

CASH USED IN OPERATING ACTIVITIES ($1,273)

CASH GENERATED BY INVESTING ACTIVITIES $2,568

CASH GENERATED BY FINANCING ACTIVITIES $589

INCREASE/DECREASE IN CASH AND CASH EQUIVALENTS $1,884

CASH AND CASH EQUIVALENTS, END OF YEAR $12,630

Due to aggressive market competition, the management of the company performed a strategy review and based on their findings and the current market conditions they came up with strategic and tactical changes in order to keep a competitive market position.

In order to strengthen customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location of the parcel whether it is in a warehouse, crossing the ocean through an overseas ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused interruptions. Therefore, the tracking does not perform accurately on these vehicles. Although the majority of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argued that instead of hanging tracking devices on the trucks' body, they can have the truck drivers manually send the truck location from a hand held mobile device every 30 minutes.

The company has a total of 134 old delivery trucks that have been in service for 10 years. Each vehicle was bought at a price of $22,000. Depreciation is done using a straight line basis and it is estimated that the vehicle depreciates at $1000 per year. The estimated salvage value per vehicle is about $3,000.

Another area of tactical improvement for the courier company is pricing. The management strongly believes that they can start a price war with the most aggressive competitor. Management thinks, with their variable cost of $4 per parcel and fixed cost of $6 per parcel, they can win the market. However, after implementing the tracking solution, fixed cost will jump to $8 per parcel which made management reconsider their options. The competitor has variable costs of $5 per parcel and fixed costs o $7 per parcel.

The CFO's resistance to replacing the older vehicles represents which type of cost?

419. What could the business analyst (BA) do to gain consensus between the CFO and other Management?

420. In order to align with the added value required from the parcel tracking solution that would be an important requirements' category for the BA to give more focus?

421. A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process "˜stopped'.

During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?

422. During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work. Which approach should the business analyst (BA) take to refocus the group?

423. Which of the following is included in performing a stakeholder analysis?

424. A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their options.

What should the lead BA implement to identify areas of improvement?

425. What is the lead BA trying to do by analyzing the results of such measurements?

426. Even after dozens of reviews, some stakeholders refuse to sign off on the requirements specification documents because of a few questionable requirements.

This puts the projects at risk and creates tension between the participants. What should the lead BA do first?

427. A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a$3,5 million budget to spend. Time is of the essence since there are some regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support. There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features. System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims.
System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade. Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

During elicitation the BA must understand the non-functional requirements. What non-functional requirements does System B support over System A?

428. If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within budget?

429. What kind of analysis must the BA do to determine if one of the systems is better suited to be modified and upgraded?

430. If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while System A is offline?

434. A business analyst (BA) finds conflicting requirements gathered from several stakeholders. Aside from interviews, what additional activities can the BA use to safeguard against this happening?

435. The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert, and operational support staff. While the presentation was clear to the project sponsor, the other stakeholders were unsure about the impacts to their respective daily tasks. What should the BA include in the next walk through, so that all stakeholders have a better understanding of the requirements?

436.  A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

437. A corporation is experiencing poor financial performance and needs to change many aspects of its business strategy in order to become solvent again. A business analyst (BA) is conducting a feasibility analysis and analyzing resources required. The BA has identified the existing resources, the resources that need to be increased, and the required additional capabilities. What is the other dimension this analysis should indicate?

439. A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics.

What should be identified for the next step?

440. A business analyst (BA) was developing an outline of the timing of business analysis activities with the project manager. What factors may impact the timing of the activities the BA is performing?

441. The solution presented by a business analyst (BA) to the stakeholders eliminated the need to maintain different variations of ship-to-country and location-to-route for various freight carriers. Instead, the routing would use a standard carrier code, giving the business the flexibility to just ship to new countries without raising a change request to IT which was the current road-block to business. What opportunity did the BA present to the stakeholders?

442. While working on a major project to replace the billing mechanism at a bank, a major change in scope is discussed. Which approach does the business analyst (BA) use to help determine the formality of the assessment process to be followed to understand the impacts of the scope change?

443. During the testing phase, a new requirement surfaced and the stakeholder asked the developer to modify the code without informing the business analyst (BA).The BA became aware of the new functionality after a defect was raised against another component of the design. The BA can keep this situation from occurring in the future by creating a:

444. The project manager wants to have the requirements analysis phase approved and asks the business analyst (BA) if this is possible. The BA wants to ensure that the requirements package is complete prior to closing the analysis phase. What would help the BA expedite the approval process for the analysis phase?

445. After having created several prototypes of a new web-based application, a business analyst (BA) would like to meet with the organization's stakeholders to elicit their perception, ideas, and attitudes about the prototypes. Which of the following techniques should the BA use?

446. A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs).

What requirements viewpoints should be used by the BA?

447. A business analyst (BA) on a project is in the process of validating requirements and finds that there is a high degree of uncertainty related to one of the assumptions being true. The BA adds the assumption to the risk register and performs a full risk analysis to handle this situation. What type of strategy is in place if the organization is risk-averse?

448. A business analyst (BA) finds that the proposed solution has features used by a small group of stakeholders for business scenarios which may occur up to three times a year but require a high effort to implement. What should the BA recommend in this case?

449. Manufacturer O has received a merger proposal from Manufacturer K. There is concern among the senior management of Manufacturer O that regulations could shift in the future, prompting Manufacturer K to move headquarters elsewhere and close operations at the current Manufacturer O site. In assessing the proposal limitations and as part of identifying enterprise limitations, a culture assessment is completed. As part of this work, what else would the BA perform?

450. A business analyst (BA) is preparing a governance approach. The BA is trying to define the approval process. Which factors should the BA consider?

451. The stakeholders are interested in ensuring that expected value is assessed prior to acceptance. To determine if the solution is providing expected value and ensure the accuracy of the measurements, the stakeholders and the business analyst (BA) determine that they need to measure:

452. In a risk assessment exercise of a software implementation program, the business analyst (BA) has successfully computed the probability of occurrence (POC) and the cost of impact for each of the identified risks as follows:

Which of the following will have the highest negative impact to value?

453. A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use. Which of the following factors would drive the decision towards an adaptive approach?

454. Several commercial-off-the-shelf (COTS) software packages exist that would enable the business analyst (BA) to meet the needs of the business. For the potential design option the BA included one of the COTS packages as a solution approach. What kind of solution approach is this?

455. A deployed loan product was funded with the expectation of prepayment risk reduction. Initially key performance indicators would be to take similar loan prepayment rates over the previous 10 year period and compare it with the new product. After implementation, the business analyst (BA) determines that the decade old housing market is vastly different. Which of the following should the BA consider for validity of performance measures?

456. A business analyst (BA) wants to create a high-level overview of a business process as a part of an exploratory analysis. The sponsor has asked for a model that demonstrates the movement and transformation of data between entities and processes.

What technique should the BA use?

457. A service provider has seen significant erosion of its profit margin so engages an external consultancy firm to assess its business operations and recommend options to improve profitability. What is the first step that the business analyst (BA) will perform as part of this engagement?

458. The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?

459. A business analyst (BA) is assigned a new project to improve a delivery process. Which of the following does the BA create as an output of the initial meeting with experts?

460. A business analyst (BA) conducts a process analysis on the business analysis practices that were used on the previous major implementation. From this the BA identifies and documents that there are three improvement areas which would make the business analysis process more efficient. In which business analysis artifact does the BA document these measures of improvement for the next piece of analysis work?

461. A business analyst (BA) conducts a business rules analysis exercise to identify the organizational rules constraining the project. In addition to existing regulations and contracts, what else does the BA check?

462. After determining that the enterprise culture was the driving force behind recent solution change decisions, a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the BA expect to learn from the results?