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WorksheetsBarista Mentorship: Training for Team Consistency
Total questions: 7
Worksheet time: 4mins
Why should baristas master communication skills?
To make coffee faster
To avoid misunderstandings
To memorize recipes
To advertise the cafe
What is included in communication workshops?
Coffee art practice
Role-play and active-listening
Machine maintenance
Recipe quizzes
What is the first step for preparing an ideal brew?
Add 180-240ml of hot/cold water or milk into a cup
Pour the coffee capsule content into the cup
Stir well and enjoy the coffee
What is the second step for preparing an ideal brew?
Stir well and enjoy the coffee
Add 180-240ml of hot/cold water or milk into the cup
Pour the coffee capsule content into the cup
What is the third step for preparing an ideal brew?
Add 180-240ml of hot/cold water or milk into the cup
Stir well and enjoy the coffee
Pour the coffee capsule content into the cup
How should a barista respond to a customer complaint?
Ignore it
Apologize and resolve the issue
Blame the customer
Wait for another barista to help
Why must baristas handle complaints politely?
It reflects the company's culture
To avoid arguments
To get promotion
To save time
