WorksheetsBlank Quiz
Total questions: 100
Worksheet time: 50mins
Name
Class
Date
1.
Which of the following is the exchange of thoughts, opinions or information by
speech, writing or behavior?
a)
communication
b)
transmission
c)
discussion
d)
research
2.
Which of the following models of communication best describes simultaneous
interpersonal communication?
a)
Shannon-Weaver Model
b)
Aristotle Model
c)
Interactive Model
d)
Transactional model
3.
Chris and Susan are discussing their plans for the football game tomorrow night
over the telephone. Which of the following would the telephone be considered in
the scenario?
a)
Information source
b)
Channel
c)
message
d)
receiver
4.
Tyler and Kimberly are talking about which gift they should buy their parents for
their anniversary. Tyler is not willing to compromise on his gift idea. This is an
example of which of the following communication styles?
a)
Passive
b)
Assertive
c)
Passive-aggressive
d)
Agressive
5.
Which of the following involves selecting the appropriate channel of
communication for the message delivery?
a)
Decoding
b)
Transmitting
c)
Encoding
d)
Listening
6.
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen
how he did on his algebra test. Stephen answering Joe’s question is an example
of which of the following?
a)
Feedback
b)
Noise
c)
Message
d)
Receiver
7.
Which of the following are the two types of listening?
a)
Casual and business
b)
Assertive and passive
c)
Active and selective
d)
Active and passive
8.
Which of the following models of communication can be applied to the
communication process which takes place between humans and machines?
a)
Shannon-Weaver Mode
b)
Aristotle Model
c)
Interactive Model
d)
Transactional Model
9.
Hannah is giving a presentation to the class about the importance of eating
healthy. The rest of the class are sitting at their desks while she is presenting her
topic. Hannah’s distance in relation to her classmates is known as which of the
following?
a)
Paralinguistic
b)
Proximity
c)
Inflection
d)
Orientation
10.
The technique used to influence attitudes toward a product, idea or issue is
known as which of the following?
a)
Propaganda
b)
Bandwagon
c)
Communication
d)
Politics
11.
Which of the following conflicts can be categorized as a group conflict?
a)
Conflict between coworkers on the same team
b)
Conflict between a company’s sales and marketing departments
c)
Conflict between a customer and a service representative
d)
Conflict between an employee and his manager
12.
According to Dr. Sandra Collins, what are the three major types of factors which
cause conflicts?
a)
Relationship factors, personal factors, situational factors
b)
Personal factors, perceptional factors, situational factors
c)
Situational factors, relationship factors, perceptional factors
d)
Relationship factors, perceptional factors, personality factors
13.
Which of the following is defined as the ability to perform an action or the
possession of control or influence over others?
a)
Trust
b)
Perception
c)
Personality
d)
Power
14.
David, the manager of a bookstore, prefers to directly point out other’s mistakes.
Some employees see his communication style as rude and aggressive. Which of
the following can cause such a conflict?
a)
Concern over job security
b)
Lack of trust
c)
Differences in work styles
d)
Diversity in the workplace
15.
Which of the following statements is likely to be used in the avoidance conflict
management style?
a)
This is your problem, not mine.
b)
Whatever you decide works for me.
c)
I don’t want to talk about it.
d)
I can help you on this issue.
16.
Susan and Lee were in a conflict. Susan claimed she would give up part of her
interest if Lee gave up part of his. This is an example of what type of conflict
management style?
a)
Avoidance
b)
Compromising
c)
Collaborative
d)
Competitive
17.
sking “could you give me an example of what you mean” is an example of which
of the following active listening skills?
a)
Asking clarifying questions
b)
Asking people to share their perceptions
c)
Controlling emotions
d)
Capturing non-verbal cues
18.
Julie, the manager of a restaurant, was frustrated because one of the waiters was
absent twice without any notification. However, instead of saying, “you are
unreliable,” Julie asked, “could you give me a little advanced notice when you
won’t be able to work”. Which of the following positive language skills describes
Julie’s communication style?
a)
Using a relational statement
b)
Asking a reflective question
c)
Dealing with emotion
d)
Using a specific behavioral statement
19.
Which of the following third parties should be involved when the conflicting parties
believe they can reach a solution, but need a third party to manage the process?
a)
A mediator
b)
A facilitator
c)
An arbitrator
d)
An adjudicator
20.
Which of the following third parties is given authority and hears all sides of a
case, discusses it with each party and makes a final judgment based on the
information gathered?
a)
A mediator
b)
A facilitator
c)
An arbitrator
d)
A negotiator
21.
Which of the following is the only time you might NOT need a cover letter?
a)
When you are submitting your résumé via e-mail
b)
When you are submitting your résumé in response to a newspaper ad
c)
When you are submitting your résumé in person at a networking event
d)
When you are submitting your résumé through a recruiter
22.
A cover letter should NOT be which of the following?
a)
Concise
b)
Generic
c)
Confident
d)
Passionate
23.
How long should a cover letter typically be?
a)
Half of a page
b)
One page
c)
One and a half page
d)
two pages
24.
The first paragraph of a cover letter does NOT need to do which of the following?
a)
Identify the position of interest
b)
Outline reasons you are right for the positio
c)
Emphasize your excitement and passion
d)
Include your contact information
25.
Which of the following is the main function of the second paragraph of a cover
letter?
a)
To make yourself desirable
b)
To arrange a time for an interview
c)
To describe your personality
d)
To praise and flatter the reader
26.
The final paragraph of a cover letter does NOT need to do which of the following?
a)
Indicate a follow-up time and method
b)
Outline reasons you are right for the position
c)
Refer the reader to your résumé
d)
Include your contact information
27.
When formatting a cover letter, what should be first at the top of the page?
a)
The date
b)
A salutation
c)
Your name and contact information
d)
The name and contact information of the recipient
28.
Which of the following is the most preferred way to address the recipient of a
cover letter?
a)
Dear Hiring Manager
b)
To whom it may concern
c)
To Mr. or Ms. Taylor Johnson
d)
Dear Dr. Johns
29.
Which of the following is the recommended font size to use for a cover letter?
a)
18 point
b)
14 or 16 point
c)
10 or 12 point
d)
8 point
30.
Which of the following is NOT a tip included in the presentation for making a
cover letter distinct and effective?
a)
Use generic letters or letter templates found online
b)
Avoid overusing “I” and vary sentence structure
c)
Be direct rather than passive in sentence structure
d)
Proofread your cover letter carefully
31.
Which of the following is NOT an employability skill?
a)
Ethical behavior
b)
Teamwork
c)
Technology
d)
Sales
32.
Which of the following describes mannerisms?
a)
Style of speaking or behaving
b)
Dressing appropriately
c)
Values and standards
d)
Working effectively with others
33.
Which of the following is a leadership skill?
a)
Breaking new ground
b)
Anticipating problems
c)
Treating everyone fairly
d)
Prioritizing
34.
Which of the following is important when using technology?
a)
Governance
b)
Credentialing
c)
Ethical conduct
d)
Preparation
35.
Which of the following is a way to exhibit professionalism?
a)
Certifications
b)
Teamwork
c)
Technology
d)
Speech
36.
Which of the following is considered the most important skill in the workplace?
a)
Effective communication
b)
Knowledge of technology
c)
Certifications or licensures
d)
Leadership strategies
37.
Which of the following is considered a Knowledge of Technology skill?
a)
Teamwork
b)
Creating a final product
c)
Active listening
d)
Willingness to learn
38.
Which of the following defines employability
a)
A specific style of behavior in the workplace
b)
Positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career
c)
Arriving at work on-time and successfully completing the tasks assigned
d)
Recognizing the questions which relate to goals, purpose and needs
39.
Time Management may NOT lead to which of the following?
a)
Better professional status
b)
Less stress in the workplace
c)
Greater productivity and efficiency
d)
Advanced degrees
40.
Which of the following is NOT a problem-solving strategy?
a)
Developing a process
b)
Use of technology
c)
Anticipating problems
d)
Brainstorming
41.
Which of the following is NOT a field of external communication?
a)
Public relations
b)
Media relations
c)
Advertising
d)
Interviews
42.
Which of the following is NOT a skill needed in public relations?
a)
Writing
b)
Selling
c)
Researching
d)
Planning
43.
Which term is NOT part of the 4 Ps of marketing?
a)
Product
b)
Price
c)
Promotion
d)
Publication
44.
In professional communication a ________ is best for a short message.
a)
Memo
b)
Report
c)
Case study
d)
Proposal
45.
_________ listening can also be called pseudo listening.
a)
Deep
b)
Partial
c)
False
d)
Evaluative
46.
In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity.
a)
2002
b)
1946
c)
1964
d)
1984
47.
Which of the following is NOT a part of a report?
a)
Terms of reference
b)
Conclusions
c)
Introduction
d)
Findings
48.
Which type of listening should be used when listening to a poem?
a)
Empathetic
b)
Evaluative
c)
Deep
d)
Appreciative
49.
James recently learned he was not promoted because the company wanted a
younger person to lead the group. This is an example of ________ discrimination.
a)
Gender
b)
Race
c)
Age
d)
Ethnicity
50.
A _________ presentation should be used to sell a product.
a)
Persuasive
b)
Informative
c)
Motivational
d)
Individual
51.
Which type of degree requires 120 hours of coursework, some of which is general
and some of which is based on your major?
a)
Doctoral degree
b)
Bachelor’s degree
c)
Associate degree
d)
Master’s degree
52.
Tyson has decided he wants to be trained and certified in cosmetology. Which
type of institution of higher learning could provide him with this?
a)
Community college
b)
University
c)
College
d)
Technical school
53.
Which of the following is the term used to describe the level to which someone is
likely to gain employment and be successful in a career?
a)
Work-life balance
b)
Flexibility
c)
Employability
d)
Morale
54.
Which of the following accurately describes initiative?
a)
Being willing and able to adapt, learn and change
b)
The ability or instinct to act or take charge independently
c)
The strength of mind to carry on in the face of difficulty
d)
Feeling the need to voluntarily pursue knowledge
55.
Which of the following is the term used to describe a barrier preventing minorities
and women from rising to positions of power or responsibility?
a)
Glass ceiling
b)
Steel curtain
c)
Hard hurdle
d)
Career ladder
56.
What do teaching and nursing have in common?
a)
They are in the same Career Cluster
b)
You can receive certification for both jobs at technical schools
c)
They are sometimes stereotyped as women’s jobs
d)
They both require doctoral degrees
57.
Rita works for an accounting firm. She works in the firm’s office, usually between
10 and 20 hours each week, but hours and times vary week to week. Rita’s job
can be described as which of the following?
a)
Part-time, blue-collar job
b)
Part-time, white-collar job
c)
Full-time, blue-collar job
d)
Full-time, white-collar job
58.
In which Career Cluster are librarians classified?
a)
Business Management & Administration
b)
Information Technology
c)
Education and Training
d)
Hospitality and Tourism
59.
The purpose of planning for the future is to ensure which of the following?
a)
You obtain the biggest salary possible
b)
You make choices today which will benefit you in the long term
c)
You get a job immediately after graduating high school
d)
You do not have to sacrifice anything to have the job you want
60.
Answering questions such as “do I want to help people?” and “do I want to work
with my hands?” can help you develop which of the following?
a)
Employability skills
b)
Lifelong learning
c)
Academic skills
d)
Occupational goals
61.
1. Which of the following is NOT a leadership style identified by Kurt Lewin?
a)
Authoritarian
b)
Participative
c)
Abdicratic
d)
Laissez faire
62.
Which personality trait was discussed as being perhaps the most important trait
for a leader?
a)
Vision
b)
Fairness
c)
Integrity
d)
Confidence
63.
Amber has to give a presentation to her class tomorrow. Since she will be using
verbal communication to explain her project, it is important for her speech to be
clear and concise.
a)
True
b)
False
64.
Which of the following should the leader analyze to determine group
effectiveness?
a)
Identify strengths and weaknesses
b)
Measure productivity levels
c)
Compare the results to the vision
d)
All of the choices are correct
65.
Which of the following is NOT a form of nonverbal communication?
a)
Eye contact
b)
Texting
c)
Facial expression
d)
Body language
66.
Which group of children did Lewin find to be least creative?
a)
Authoritarian
b)
Participative
c)
Abdicratic
d)
Laissez faire
67.
The purpose of groups is to __________.
a)
Allow large tasks to be broken into smaller parts
b)
Allow different ideas to be discussed
c)
Expand group members’ perspectives
d)
All of the choices are correct
68.
Blake recently started a new job. His boss, Hailey, informs him of the tasks which
need to be done, but gives him no instructions on how to do them. Blake has to
get these jobs accomplished before he can go home and must figure out how to
do them on his own. Which style of leadership is Hailey practicing?
a)
Authoritarian
b)
Participative
c)
Abdicratic
d)
Laissez faire
69.
Which of the following is NOT one of the purposes of creating a group?
a)
Takes advantage of people’s different strengths
b)
Motivates people to succeed through team collaboration
c)
Breaks the task into manageable parts
d)
Shifts the workload to other people in the group
70.
Which of the following group types is established to accomplish a specific
project?
a)
Task group
b)
Interest group
c)
Command group
d)
Affinity group
71.
Which of the following is NOT a characteristic of positive family relationships as
discussed in the presentation?
a)
Members trust one another
b)
Members resolve conflicts constructive
c)
Members divide responsibilities arbitrarily
d)
Members communicate with one another respectively
72.
The process by which ideas, feelings and information are shared is called
__________.
a)
Diversity
b)
Communication
c)
Dating
d)
Consensus
73.
Active listening requires the listener to __________.
a)
Support ideas shared by the speaker
b)
Share similar experiences with the speaker
c)
Determine how the speaker feels
d)
Understand what the speaker means
74.
Listening involves understanding what is heard.
a)
True
b)
False
75.
Which of the following is NOT an example of nonverbal communication?
a)
Eye contact
b)
Facial expression
c)
Text message
d)
Gestures
76.
Which of the following is the element of communication determining how the
message is sent?
a)
Noise
b)
Medium
c)
Feedback
d)
Message
77.
Which of the following is the conflict resolution method in which both individuals
“agree to disagree”?
a)
Accommodation
b)
Compromise
c)
Concession
d)
Consensus
78.
According to the presentation, which of the following is the healthiest way to
respond to peer pressure?
a)
Passive behavior
b)
Active behavior
c)
Aggressive behavior
d)
Assertive behavior
79.
Constructive conflict resolution requires proving who is right.
a)
True
b)
false
80.
Which of the following is the term used to describe how people perceive
themselves and their relationships?
a)
Diversity
b)
Individualism
c)
Self-concept
d)
Self-realization
81.
When identifying the audience, what are the four things a presenter must know?
a)
Age, number of people, education level and experience, gender
b)
Ethnicity, age, number of people, occasion
c)
Personality, number of people, age, gender
d)
Age, number of people, education level and experience, occasion
82.
The type of speech used to encourage the audience to take action is __________.
a)
Informative
b)
Persuasive
c)
Inspirational
d)
Motivational
83.
WIIFM stands for which of the following?
a)
Where Is Information Found Magazines
b)
What I Imagine For Myself
c)
Why Is It Important For Me
d)
What's in it for me?
84.
The basic format of a speech contains which of the following?
a)
Introduction, body, points, support, application and conclusion
b)
Connection, introduction, preview, body and conclusion
c)
Introduction, connection, preview, body, review and conclusion
d)
Preview, introduction, body, review and conclusion
85.
The use of someone else’s ideas without giving them credit is called __________.
a)
Copying
b)
Stealing
c)
Plagiarism
d)
Cheating
86.
In which position should a microphone be held?
a)
Horizontally out from your mout
b)
Vertically at your chin
c)
At your belly button or eyes
d)
Held loose and thrown around
87.
Blake wants to add depth to his presentation about social networking. In order to
achieve this he can use __________.
a)
Activities and videos
b)
PowerPoints ® and videos
c)
Props and PowerPoints
d)
Activities and props
88.
Amber would like to involve the audience while she gives a speech. How can she
achieve this?
a)
Use eye contact
b)
Incorporate activities
c)
Ask questions
d)
All of the choices are correct
89.
__________ sets the mood of the speech from the very beginning.
a)
Pitch
b)
Tone
c)
Mood
d)
Volume
90.
__________ allows the speaker to either take a breath or allows time for the
audience to take in what was just said.
a)
Discussion
b)
Yawning
c)
Clapping
d)
Pausing
91.
Which of the following is NOT a step in the listening process?
a)
Understanding
b)
Hearing
c)
Reflecting
d)
Focusing attention
92.
Which type of listening allows the listener to solve problems or persuade the
speaker?
a)
Active listening
b)
Casual listening
93.
Casual listening requires the listener to pay more attention than active listening.
a)
True
b)
False
94.
When you listen to your favorite musical artist’s new song, you are likely engaging
in which type of listening?
a)
Active listening
b)
Casual listening
95.
One poor listening habit is failing to notice __________
a)
The response of other listeners
b)
The number and characteristics of other listeners
c)
The speaker’s facial expression
d)
The speaker’s attire
96.
6. Casual listening is sometimes called which of the following?
a)
Observing
b)
Hearing
c)
Inactive listening
d)
Passive listening
97.
According to the presentation, which percentage of the information adults receive
is gained through listening?
a)
90 percent
b)
85 percent
c)
80 percent
d)
75 percent
98.
A listener should tilt his face away from the speaker and lean against the back of
the chair to show interest in the conversation
a)
True
b)
False
99.
A listener should pick out main points rather than fixating on the details.
a)
True
b)
False
100.
Which of the following is NOT a suggested form of feedback which can convey
interest and provide for further clarification and explanation?
a)
Restating the message
b)
Asking a question
c)
Smiling and nodding
d)
Sharing a similar experience
100 %
