Worksheetsgive me quiz on the office and department in an office
Total questions: 30
Worksheet time: 15mins
Who welcomes guests upon arrival?
Executive Assistant Manager
Reservation Supervisor
Concierge
Front Office Manager
The department which fulfils the core activity of the hotels which is to sell rooms, that is why it is considered as the nerve center of the hotel.
Front Office Department
Housekeeping Department
Management Department
Security Department
the duty of a receptionist when a visitor on appointment called is to
let the visitors see the boss immediately
let the visitor have tea before seeing the boss
let the visitors rest for 10 minutes
phone or find out weather the boss is ready to receive the visitors
give newspaper to the visitors
to deliver a letter by hand such letter will be recorded in
postage book
dispatch book
inward register book
outward register book
internal book
methods of filing are all except
alphabetical filing
chronological filing
numerical filing
subject filing
none of the above
to help improve the image of an organization, the receptionist should
have a good human relationship
be able to speak all languages
assist male visitors only
quarrel with visitors
assist female visitors
a visit without an appointment should be asked to
book an appointment and go away
rest before leaving
take tea before allowing him to see the boss
leave the business premises immediately
just go
which of the following letters should not be opened in the mail room?
official letter
confidential and personal letter
letters record of post
mail outward register
express letter
all mail leaving the organization should be recorded in
journal
ledger
subsidiary book
mail inward register
mail outward register
if the letters are sent by hand to the business, it refered to as
personal delivery
delivery by post
special posting
air mail
express
which of the following information or statement is in the visitors book
name of receptionist
account number of visitors
date and time of visit
nature of the visitors duties
directors name
Arriving at a place at the stipulated time is called
regularity
punctuality
promptness
reliability
Greg bought biscuits from Sarah and promised to pay her later. Greg is the
debtor
accountant
creditor
supplier
The book used to record the amount of stamps used and amount of stamps remaining in an office is called
dispatch book
postage book
inward book
outward book
An evidence of payment for goods or services is called
(a)
A document issued by banks to their customers showing monthly transactions is called
statement of account
order
catalogue
price list
A favourable response to a quotation received is called
order
quotation
letter of enquiry
requisition letter
Mr. Jackson orders a pack of pizza, and the delivery man insists he signs a document. What document could that be?
Tender
Delivery note
Promissory note
Statement of account
Sales documents are those documents prepared and issued by the seller to the buyer during business transactions is called
purchases documents
order
sales documents
requisition letter
To create effective presentations and correspondence you should
Be able to file away paperwork properly
Be prepared to plagiarise and copy other people’s writing
Have good knowledge of Microsoft Office packages like Word & Excel
Know how to add and subtract
How should you treat VIP visitors?
In a manner befitting their position
By offering them a complimentary car park pass
Offering to make them a cup of tea
Just like every other visitor.
The process of transferring entries to the ledger is called
(a)
Which of these is the appropriate way of greeting?
"Thank you for calling B.H.S. This is Susan, how may I assist you?"
"Good afternoon. Thank you for calling B.H.S. This is Susan, how may I assist you?"
"Good afternoon. Thank you for calling B.H.S. This is Susan, what is your name?"
"Good afternoon. This is Susan, how may I assist you?"
Which part of the letter consist of an email address, telephone and fax number?
Letterhead
Enclosure
Salutation
Signatory
All incoming and outgoing mails in an organisation is called________________
office documents
office accounts
office communication
office correspondence
A note written to a seller about a promise to pay for goods later in called
tender
promissory note
credit purchase
statement of account
Invoice is a/an___________-
evidence of payment
request for payment
buy now, pay later system
feasibility study book
Someone who is employed to formally welcome visitors in an organisation is called (a)
Ledger is a book of __________ entry
primary
secondary
tertiary
accounting
_________ can be regarded as any written or digital communication exchange by two or more parties.
emails
receptionist
correspondence
telephone
communication
