WorksheetsBMW Recap
Total questions: 15
Worksheet time: 16mins
If you want to unlock a users windows account. What application do you use?
PITA
PRIMA
AD
B2B portal
Where can you check what groups the user belongs to?
Member of in AD
WASS
PITA "account initialization"
WUSS
What applications can you use to check hardware devices name?
What option do you select in WASS to search for a computer?
(a)
Which application do users use to install software?
PRIMA
PITA
Create ticket
WUSS
If the desired application is not available under "Software", what can users do?
Open a Blueprint request
Instruct user to contact local IT
Create a ticket to 2nd lvl
Install in PRIMA
What can PRIMA be use for?
What is the procedure for routing a ticket locally for US and Canda?
Route as per KB
Route to the Remote team
Route to Local IT
Instruct user to call local IT
What application can users use to change their password?
PRIMA
Create a ticket
PITA
Active Directoru
What option is recommended for users to enable synchronization after changing their password in PITA?
Account Initialization
Create initial password
Change password
Delete cookies and cache
What application is used to provide a bitlocker recovery key?
PRIMA
ITAM
PITA Helpdesk
WUSS
How can you identify if a user needs a bitlocker recovery key or securedisk challenge code?
Identifying what the user is asking for
From previous tickets
From the background
What application we use If a user wants to un-enroll the yubikey?
B2B portal
Strong Authentication
MUCAAF
IStrong
Are we able to use the "DELETE" button in the tokens portal?
Yes
No
Depends
How can we assist users in the MUCAAF portal? (more than one applies)
Synchronize Yubikey
Unassign authenticators
Check user report
Unlock user
