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WorksheetsMemos and Letters
Total questions: 25
Worksheet time: 25mins
In a blocked style memo or letter, everything is aligned to the __________.
left
right
centre
top
A memorandum is called (a) for short.
Memoranda are generally used to communicate with __________.
customers or clients
persons within an organization
management or administration
potential employers
Which of the following is NOT included in a memorandum?
Date
Reference
Subject
Salutation
A memo does not need to be signed, but the writer's (a) may be placed at the bottom.
If your letter has enumerations, how many clear line spaces should be left before the first item and after the last item?
one
two
three
four
A letter that will be sent to several people is called a (a) .
Letters are usually typed on _____ paper.
A4
A5
Legal
Cardstock
Which paper size is generally used for a memorandum?
A4
A5
Legal
Letter
What are the SIX parts of a business letter?
Salutation, Body, Summary, Attachments, Closing, Signature Block
Heading, Opening, Context, Task, Discussion, Closing
Sender's Address, Date, Inside Address, Salutation, Body, Closing
Recipient's Email Address, Subject, Salutation, Body, Closing, Signature
In a memo, what percentage of the message should the HEADING be?
1/8 (12.5%)
1/4 (25%)
1/2 (50%)
In a memo, what percentage of the message should the CLOSING and any optional attachments be?
1/8 (12.5%)
1/4 (25%)
1/2 (50%)
In a memo, what percentage of the message should the DISCUSSION and optional summary be?
1/8 (12.5%)
1/4 (25%)
1/2 (50%)
In a memo, what percentage of the message should the OPENING, CONTEXT, and TASK be?
1/8 (12.5%)
1/4 (25%)
1/2 (50%)
What is an ORDER LETTER?
sent to potential customers in order to get the reader to do something, usually buy a product
sent to the company by consumers or businesses to order goods or services; payment is sometimes included
letters sent from the consumer to the company to report unhappiness with the product or ordering process
letters sent from the company to the customer to let the customer know that something has been done in response to a claim or complaint
What is a COMPLAINT LETTER?
sent to potential customers in order to get the reader to do something, usually buy a product
sent to the company by consumers or businesses to order goods or services; payment is sometimes included
letters sent from the consumer to the company to report unhappiness with the product or ordering process
letters sent from the company to the customer to let the customer know that something has been done in response to a claim or complaint
What is an ADJUSTMENT LETTER?
sent to potential customers in order to get the reader to do something, usually buy a product
sent to the company by consumers or businesses to order goods or services; payment is sometimes included
letters sent from the consumer to the company to report unhappiness with the product or ordering process
letters sent from the company to the customer to let the customer know that something has been done in response to a claim or complaint
What is an ACKNOWLEDGEMENT LETTER?
letters sent from businesses to consumers to let them know that a communication has been received, but actions may or may not have taken place
letters from a previous employer or teacher that describe the sender's relationship with a potential employee; prospective employers use these in the hiring process
letters sent after some type of initial communication to update the customer on the status of events, sometimes a combination of a thank you note and a sales letter
letters sent that ask a question or try to get information from the recipient
What is a RESIGNATION LETTER?
sent to potential customers in order to get the reader to do something, usually buy a product
letters used to describe what is enclosed or being sent and what the recipient should do with it
letters from an employee to a company or manager that outline an intention to leave the company and find another job elsewhere
letters sent that ask a question or try to get information from the recipient
The tone of your professional correspondence should not be _____; it should be ______.
professional; sloppy
casual; professional
helpful; firm
firm; helpful
In a formal letter, which part contains the main message?
Salutation
Body
Closing
Signature
Which of the following is a key difference between a memo and a letter?
Memos are typically longer than letters
Letters are used for internal communication
Memos do not require a salutation
Letters do not have a subject line
What is the primary purpose of a memo?
To communicate with external clients
To provide a detailed report
To convey information within an organization
To request a meeting
Which of the following is NOT a common feature of a business letter?
Date
Subject
Salutation
Table of Contents
In a memo, what is the purpose of the 'Subject' line?
To greet the recipient
To summarize the main point
To provide a closing statement
To list the attachments
