WorksheetsGrievance Procedures
Total questions: 8
Worksheet time: 4mins
What is the first step an employee should take if they have a job-related complaint?
Go to the City Manager
Discuss with immediate supervisor
Write to Human Resources
Contact the Department Head
If an employee is dissatisfied with the outcome of a discussion with their immediate supervisor, they may go to the next level of supervision within the department's ________.
hierarchy
chain of command
management
leadership
What should an employee do if the grievance involves their immediate supervisor?
Ignore the issue
Go to the next level of supervision
Resign
Discuss with a colleague.
In serious grievance cases, to whom may an employee go directly after notifying their immediate supervisor?
City Manager
Department Head or Human Resources
Legal Department
Union Representative
Each supervisor and manager involved in the grievance procedures will ensure the grievance is processed in a ______ manner.
slow and steady
timely and confidential
quick and public
delayed and open
What is the role of the City Manager in the grievance procedure?
To resolve all grievances personally
To maintain an open door policy
To ignore grievances
To write grievance policies.
What must supervisors and managers do with their decisions regarding grievances?
Announce them publicly
Keep them secret
Put them in writing and provide copies
Discuss them with colleagues.
The City of Grapevine provides a grievance procedure for employees who are dissatisfied with ________.
their job title
specific working conditions
their salary only
their colleagues.
