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Module Communication - Email

Total questions: 60

Worksheet time: 35mins

Name
Class
Date
1.
What does Gmail let you do?
a)
Open Docs
b)
Open Slides
c)
Email
d)
None
2.
Is this the compose button?
a)
Yes
b)
No
3.
The line where you put what your email is about.
a)
Title
b)
Subject
c)
About
d)
Info
4.
What folder displays messages that have been sent?
a)
Sent Folder
b)
Outgoing Folder
c)
Messages Folder
d)
Draft Folder
5.
Means to create an email.
a)
Make
b)
Design
c)
Produce
d)
Compose
6.
Where do your deleted messages go?
a)
Trash
b)
Nowhere, they are gone
c)
Deleted Bin
d)
Drafts
7.
Files that are attached to an email.
a)
Attachments
b)
Files
c)
PDF
d)
Photos
8.
Folder that displays received messages
a)
Drafts
b)
Sent
c)
Inbox
d)
Spam
9.
Folder of messages you have created but not yet sent
a)
Inbox
b)
Sent
c)
Drafts
d)
Spam
10.
In Gmail, unread messages are _______.
a)
Bold
b)
Underlined
c)
Italicized
d)
In "quotes"
11.
What is the name of Googles email service?
a)
Googly
b)
Drive
c)
Google
d)
Gmail
12.
In Gmail, the 3 parts to the compose window are:
a)
Inbox, Drafts, Sent
b)
Social, Promotions, Spam
c)
Read, Unread, Trash
d)
To, Subject, Body
13.
What is a response back to the one person who sent an email to you?
a)
Reply
b)
Forward
14.
What is sending a copy of an email to a new recipient?
a)
Forward
b)
Reply
15.

This icon in the upper right-hand corner opens up your

a)

Inbox

b)

Draft

c)

Settings

d)

Contacts

16.

You can get your name, title, and place of business to automatically appear at the bottom on your email. What is this called?

a)

Label

b)

Recipient

c)

Signature

d)

Signed

17.
Gmail uses these instead of folders.
a)
Labels
b)
Attachments
c)
Bins
d)
Tags
18.
What does Bcc mean?
a)
Button Carbon Copy
b)
Body Copy Carbon
c)
Blind Carbon Copy
d)
Blind Copy Carbon
19.
In the To:field you'll need to add one or more
a)
labels
b)
senders
c)
archives
d)
recipients
20.

To get your messages organized it is better to

a)

archive them

b)

label and archive them

c)

put in the Inbox

d)

drag and drop outside the Inbox

21.
If you want to get rid of some messages from your Gmail account
a)
Delete unwanted messages
b)
Report spam
c)
Archive messages you want to keep
d)
All of them are correct
22.
Is this where the emails that are not sent go?
a)
Yes
b)
No
23.

Emails in Gmail is only limited to text-based messages.

a)

True

b)

False

24.

You can use Google Search within Gmail to find the exact message you want - no matter when it was sent or received.

a)

True

b)

False

25.

Gmail lets you apply only one label to diverse conversation.

a)

True

b)

False

26.

where do i click to write in the name of the person i want to send the email to

a)

5

b)

4

c)

6

d)

9

27.

where would i click to Insert photo

a)

8

b)

9

c)

2

d)

5

28.

where would i click to search for a message from a specific person

a)

1

b)

10

c)

6

d)

3

29.

In Gmail, if you decide you don't want to send an email, you have a short time after to cancel it.

a)

True

b)

False

30.

Gmail has translate feature.

a)

True

b)

False

31.

When you "Reply All", who receives the email?

a)

Only the sender

b)

You and the sender

c)

Everyone who received the initial email

d)

Everyone plus you

32.

"Good Morning Mr. Thomas" is an example of a ________.

a)

Salutation

b)

Email Body

c)

Closing Statement

d)

CC

33.

"Mrs. Cruise, I will not be at work next week because I am going out of town" is an example of a GOOD Subject Line.

a)

True

b)

False

34.

"Love and Hugs" is an appropriate closing statement for Business emails.

a)

True

b)

False

35.

What does BCC stand for?

a)

Business Carbon Copy

b)

Carbon Copy

c)

Blind Copy

d)

Blind Carbon Copy

36.

Carbon copy others who

a)

have little involvement with the content

b)

are aware of the content

c)

are not aware with the content

d)

are directly involved with the content

37.

The Subject Line should be:

a)

the email message

b)

written in capital letters

c)

the greeting

d)

a brief description of your email

38.

Typing work emails in ALL CAPS is the same as ____________________.

a)

arguing

b)

expressing delight

c)

making a point

d)

shouting

39.

18. If you need to discuss something private which rule should you remember?

a)

Be courteous

b)

Use only capitals

c)

Emails are never private

d)

Reply to all

40.

How do you address a female recipient whom you are not familiar with?

a)

Mr.

b)

Mrs.

c)

Miss.

d)

Ms.

41.

Which closing sentence do you think is most appropriate in professional communication?

a)

Thank you so much!!!

b)

I am absolutely grateful to you :)

c)

Thank you.

d)

Thanks Much.

42.

If you are sending a message to a large number of recipients in a mailing list, what is the most considerate way of directing the email?

a)

Send the email to each recipient directly

b)

Send the email using BCC (blind carbon copy) to keep each email private

c)

Send the email using a long list of emails

d)

Send the email to 5 recipients at a time, preferably in groups of people who know each other

43.

What should NOT be included in a professional email Signature?

a)

Your Name

b)

Your Designation

c)

A quote

d)

Your professional contact details

44.
When someone did not get sent an email, you can ______________ the email to them so they don’t miss out on important information!
a)
Forward
b)
Reply All
c)
BCC
d)
CC
45.
If you want to keep your inbox organized, you can use ___________ for emails of specific types.
a)
Folders
b)
Labels
c)
Stars
d)
Drafts
46.
If you want to alert someone of an email, but don’t want anyone else on the email to see his/her contact information, you can __________ that person.
a)
CC
b)
BCC
c)
Reply All
d)
Forward
47.
When including a reference to an outside website or online resource, you can use a _____________ to give direct access to this resource.
a)
attachment
b)
emoji
c)
hyperlink
d)
draft
48.
If you want to send an email one person, but alert others of the email, you should ___________ those extra people on the email.
a)
BCC
b)
Reply All
c)
Forward
d)
CC
49.
When we send an email to everyone the original email was sent to, what are we doing?
a)
Reply
b)
Forward
c)
CC
d)
Reply All
50.
Where can you organized saved contacts into groups?
a)
Label
b)
Tasks
c)
Inbox
d)
Contacts
51.
What do we mark important emails with?
a)
SPAM
b)
Trash
c)
Star
d)
Paperclip
52.
What is the main folder in GMail?
a)
Trash
b)
Inbox
c)
SPAM
d)
Star
53.
What folder houses deleted emails?
a)
SPAM
b)
Trash
c)
Inbox
d)
Star
54.
What sends a copy of an email to a new recipient?
a)
Reply All
b)
Forward
c)
Reply
d)
BCC
55.
What folder do sketchy emails go to?
a)
SPAM
b)
Trash
c)
Inbox
d)
Star
56.
What organizes emails of the same, specific content?
a)
Folder
b)
Label
c)
Star
d)
Paperclip
57.
What do we call the people we send an email to?
a)
Contacts
b)
Recipients
c)
SPAM
d)
Inbox
58.
Emails create a permanent record.
a)
True
b)
False
59.
Knowing your audience is important in email communication.
a)
True
b)
False
60.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.

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