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WorksheetsUnit 1 Customer Service
Total questions: 13
Worksheet time: 11mins
If someone has sensory needs what 2 things might they need help with?
Speaking
hearing
Seeing
walking
Provide 2 forms of non verbal communication
Sign language
letter
Face time
Facial expressions
Provide 2 examples of written communication
Sign language
Telephone
Letter
What attributes are important for good customer service
Aggressive
listening
friendliness
bored
Customers are people you meet in all types of workplaces?
TRUE
FALSE
What is company image?
The way the company takes pictures
The way the company is seen by others and represents itself
How many likes the company gets on social media
The type of logo they have
Which word(s) best completes the sentence on the benefits of good customer care? A company will find that delivering consistently high customer care increases their ...
complaints
reputation
staff turnover
absenteeism
How long do you have to make a first impression?
7 Seconds
17 Seconds
70 Seconds
7 Minutes
Good Customer Service helps to:
Build Your Brand
Create Trust With Your Customers
Reduce Customer Complaints & Minimise Problems
All of the Options
Which method of communication conveys the highest message?
Verbal
non-verbal
