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WorksheetsInterpersonal Skills - WRS
Total questions: 35
Worksheet time: 35mins
Two coworkers are arguing over who gets to use the conference room for an important meeting. One of them decides to let the other person have it, even though they had also planned to use it. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A team of project managers is struggling to agree on the approach for an upcoming project. They decide to sit down and work together to find a solution that benefits everyone. Which conflict resolution style are they using?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
Two friends are trying to decide where to go for dinner, and they both have different preferences. They agree to choose a restaurant neither of them particularly wanted but are willing to go along with it. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
In a business meeting, the team leader makes a unilateral decision to implement a new process without consulting the team. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
Two neighbors are having a dispute over a property boundary. They agree to split the disputed area in half and each gives up a portion of their land to resolve the issue. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A couple is arguing about where to spend their vacation. Instead of arguing further, they decide to take turns choosing the destination for each vacation. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A manager is facing a situation where a decision must be made immediately to resolve a critical issue in the company. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A group of friends is planning a party, and they can't agree on the theme. They decide to choose a theme that none of them are particularly excited about but can live with. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A team of coworkers is working on a project, and they can't agree on the timeline. They eventually agree to extend the deadline, allowing everyone more time to complete their tasks. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A team of coworkers is working on a project, and they can't agree on the timeline. They eventually agree to extend the deadline, allowing everyone more time to complete their tasks. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
A student group is trying to decide how to allocate their budget for various activities. They decide to distribute the funds in a way that everyone gets some of what they wanted but not everything. Which conflict resolution style is being used?
Avoidance
Collaborative
Competitive
Accommodate
Compromise
What is the purpose of paraphrasing information during a conversation?
To confuse the speaker
To demonstrate active listening
To avoid further questions
To interrupt the conversation
Which of the following is a barrier to effective listening?
Emotion
Boredom
Distractions
All of the above
What should you DO when giving a presentation?
Reading from the slides or notes
Making eye contact with the audience
Using excessive informational slides
Sounding like a robot
What is the best way to improve public speaking skills?
Record and watch yourself practicing
Avoid practicing in low-stakes situations
Speak as fast as possible to save time
Ignore the main points and focus on delivery
To be good at public speaking, you should?
Practice and know your topic
Just be natural
Be the boss
Know all the answers
If your not sure about an audience question, the best way to handle it is being..?
Calm and Concise
Fidgety and nervous
Overly confident and confrontational
Just say I don't know and move on
This refers to the many factors that make people different.
Understanding
Diversity
Employment
Ethics
When diversity is supported, everyone is allowed to maintain his/her ________.
individuality
goodwill
language
skills
________ workers can bring valuable insight, experience, and dependable work habits to the workplace, if they don't update their skills, they will have difficulty holding or finding employment.
Female
Younger
Older
Male
________ diversity often causes employees, employers, and customers to misunderstand one another.
Religious
Disabled
Language
Moral
More ________ workers than ever are providing valuable services to employers/businesses due to changing attitudes and federal law.
quality
disabled
quality
disabled
More _______ (55%) work than in any other time period in American history.
women
men
children
Which one is not a benefit of diversity?
increased productivity
fewer lawsuits
lower morale
creation of goodwill
Why is having diversity in a company's staff a good idea?
There is a broader range of talents, skills and creativity
It creates a homogenous work ethic
The work environment will be more ethical
It meets the quota for minority cultures
Which of the following nonverbal codes is considered universal rather than culturally specific?
Facial expression
Body language
Dress
All of these
Working well with others from diverse backgrounds cannot only provide for a more rewarding and interesting workplace, but it is also illegal to ______.
hiring practices
affirmative action
gender and culture
discriminate
Diversity is the mosaic of people how bring a variety of ______, styles, perspectives, values, and beliefs.
backgrounds
appetites
friends
taste
When resolving conflict, the main goal is to:
A. debate the problem and choose a winner.
B. find middle ground or a win-win solution.
C. explore solutions but punish both parties.
D. determine the strengths and weaknesses of concerns.
