Dymond must configure a static IP address on an iPad. He has been given the appropriate IP address, subnet mask and default gateway information for the device. What is the general series of steps to take to complete the change?

A user has asked that his company webmail account be configured on several mobile devices. He wants to be sure that the data stored in his webmail account will be synced to each device.

You explain that he may not be able to see all items, but that there are some items which can be synced as he requests. What are those items? Choose three.

Sam, a manager, frequently travels for business. To keep him connected to the office while he is in airports, hotels and other venues that may not have Internet access, the company has provided him with a personal mobile hotspot device.

Last week, Sam called to say that the device monitoring software showed two connections through the device instead of just one. Sam wanted to know what he should do if that ever happened again.

What advice would you give Sam on how to respond to unwanted access to the mobile hotspot device?

Derrick is installing Bluetooth speakers in a conference room. What is the average operating range of the speakers?

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

When securing a mobile device, which of the following types of screen locks is the most secure?

Sam, the president of Acme Mfg, travels frequently. He must be able to access his email from a variety of different devices. Which of the following protocols would give him that degree of flexibility?

Henry, a co-worker, mentions that when he works in his basement at home, his smartphone battery drains faster than normal. He also notices that he gets very poor cellular reception.

Which of the issues shown below is the most likely reason for the fast battery drain on Henry's smartphone?

Jenny, a user, reports that unwanted icons have started popping up on her desktop. She is using a computer that runs Windows 8.1.

You respond to Jenny’s report and determine the computer has a malware infection.

What action should you take next?

Your company is considering allowing employees to bring and use their own electronic devices at work. What is the greatest risk associated with implementing a such a policy?

Ann is an external salesperson who frequently drives to see her customers. When she does, she often uses the GPS app installed on her smartphone. The problem is that a icon will appear on the phone stating that "additional information is required to log in".

What is happening on the smartphone to cause this to happen?

You install an update to a client's iPhone. Shortly thereafter, the user reports that Wi-Fi no longer works on that phone. It displays the Wi-Fi icon, but the client cannot browse the Internet.

Which of the following actions should you take to resolve this problem?

You successfully remove a virus and malware from a customer's PC. What is the last thing you should do?

A user reports the following problems:

* When she restarts her company issued smartphone each morning, it runs at normal speed

* The phone runs progressively slower as the day goes on

Based on these symptoms, what action should you advise the user to take to solve this problem?

Ann, a user, reports that she is not able to receive emails sent by one of her customers. She not only checks her Inbox to look for messages from this customer, but she checks her Junk Mail folder in case messages from this customer have been incorrectly flagged as junk mail. However, she has not received a single message from this customer in over 30 days.

Which of the following is the most likely cause of this issue?

You are working on a help desk ticket for a co-worker who is unable to send text messages using a company-issued smartphone.

You determine that the phone can be used to send and receive standard phone calls. What action would you take next to resolve this issue?

You are troubleshooting a stand-alone computer problem. The client states that he was browsing the Internet. After clicking on a link, he found that his browser performance became very slow. Also, a small window opened telling him to click "Yes" for help.

The user clicked on the Yes button. Now every time he opens his browser, he is redirected to a web site that sells PC troubleshooting software.

What step should you take first to resolve this problem?

A user reports that her PC displays unwanted and unexpected pop-ups each time she opens the browser. Since she is currently at her desk and connected to the company network, she was wondering if someone could come down and troubleshoot her computer. You are assigned to resolve the problem.

What is the first best practice that you should employ when responding to the user's problem?

You need to correct a zero-day vulnerability on a Linux system. Which best practice shown below would be the most appropriate method of addressing this problem?

Which of the following does NOT need special care and handling when it is being disposed of?

A mobile device is not able to connect to any networks. What should be checked?