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WorksheetsCompTIA A+ 1101
Total questions: 35
Worksheet time: 35mins
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
M.2
SAS
HDD
SCSI
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
Thumbprint/retinal scan
Password/password
Password/thumbprint
Password/PIN
Which of the following BEST describes the main function of a web server?
Storing files and controlling user access
Setting up personal mailboxes and calendars
Providing IP addresses and printing services
Hosting home pages and business portals
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
Disable the sticky keys feature.
Clean the keyboard.
Reset the BIOS settings to default.
Charge the laptop.
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?
Tethering to a corporate-owned laptop
WPA2-Enterpise wireless
Corporate enterprise email
Mobile device management
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
The printhead is too hot. Adjust the temperature down and retry printing.
The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.)
Configure RAID 1.
Install a hybrid drive.
Upgrade to 1GB NIC.
Increase the RAM.
Migrate to a SSD.
A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?
Cross-platform functionality
Software compatibility
Test case development
Sandbox environment
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?
The screen is physically damaged.
The screen rotation is incorrect.
The touch-pen battery is depleted.
The screen needs to be recalibrated.
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
Digitizer issues
Overheating
Broken screen
Malware
Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose two.)
2.4GHz has less interference. 5GHz transmits in lower speed.
2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.
2.4GHz has a higher data rate. 5GHz has 23 channels.
2.4GHz has 11 channels. 5GHz has no data interference.
2.4GHz has a higher coverage area. 5GHz has higher bandwidth.
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?
Confirm that both the current and new memory are from the same brand.
Run a diagnostic test on the current memory.
Verify the memory requirements of the motherboard.
Connect an electrostatic discharge strap.
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
SaaS
IaaS
ISP
SDN
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?
0
1
5
10
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?
NFC
Bluetooth
Wi-Fi
Lightning adapter
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?
Visually inspect the motherboard capacitors.
Verify all case fans are operational.
Check that the BIOS version supports the installed CPU.
Compare the software requirements with the installed RAM.
A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?
Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
Power cycle the laptop.
Plug in the monitor to the USB port.
Adjust the monitor display settings.
Power cycle the monitor.
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
Use another brand of VGA to DisplayPort adapter.
Research the issue further and formulate a new hypothesis to test.
Ask the user additional clarifying questions regarding the issue.
Document the action taken and the outcome.
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Dual-channel
Triple-channel
Single-channel
Quad-channel
Error correction code RAM
Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
Measured service
Containerization
Synchronization
Resource pooling
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
802.11a
802.11ac
802.11b
802.11g
A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
Domain Name System
Gateway
Subnet
IP address
A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?
The volume on the TV needs to be turned up.
The conference call needs to be unmuted for audio.
An incorrect HDMI cable is being used.
The TV's HDMI-ARC port is not being used.
A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Check the bulb on the projector and replace it with a new one.
Check the display settings on the computer and set them to extend/duplicate.
Replace the projector with another known-good one and try again.
Replace the video card on the machine that is plugged in to the projector, as it has gone bad.
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
WAN
VPN
SSL
DHCP
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Adjusting the lens
Changing the filter
Replacing the video cable
Reseating the lamp
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
Performance monitor
Tablet/PC settings
System configuration
Display settings
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
Upgrade the Ethernet cable to the latest specification.
Replace the phone.
Install a PoE injector.
Change ports on the switch.
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
DHCP
LOAP
UTM
DNS
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
Connect the printer with a USB cable rather than over the network.
Install the appropriate printer drivers for the OS.
Install the correct toner in the printer.
Set the printer trays to allow duplex printing.
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No Signal Input
Which of the following describes the FIRST action that should be taken?
Verify that the projector is turned on.
Verify that the user is using an approved OS.
Replace the projector bulb.
Check the video cable and replace it if necessary.
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
The hard disk drivers have been corrupted.
The HDD cables need reseating.
A RAID disk failed.
The HDD has no free space.
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Checking that the ringer volume on the device is high enough to be audible
Ensuring the corporate password is saved correctly in the calendar application
Installing a third-party calendar application and synchronizing it with the corporate calendar
Remotely wiping the mobile device and reinstalling all applications
A technical lead wants to migrate all common business applications, including email and file shares, to the cloud. Which of the following cloud concepts should be used?
MaaS
PaaS
SaaS
IaaS
