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WorksheetsE Commerce
Total questions: 22
Worksheet time: 11mins
What is e-commerce?
Buying goods and services on your local high street
Business transactions involving payment using credit card
Commercial transactions conducted electronically on the Internet
Selling a range of good and services at your local car boot sale
What is a benefit of e-commerce to consumers?
You don't need to leave the house to make a purchase
You can buy almost anything from anywhere in the world
It is often cheaper to buy goods and services online due to less overheads
All of the above
What is a drawback of e-commerce to consumers?
The item received may not always fully match the item described online
Concerns about payment security and identity theft
There can be issues with the delivery of the goods ordered
All of the above
What are TWO benefits of e-commerce to businesses?
It can make your customer-base lazy as they can buy your products online
It can lead to less staff being needed and thus a smaller wage bill
No specialist IT knowledge is required to set-up and run a fully functional e-commerce operation
It can provide a global customer-base for your product/service
What are TWO drawbacks of e-commerce to businesses?
An online platform can offer a competitive advantage over your rivals
Customers being wary of security and privacy issues when buying online
E-commerce is a declining phenomenon
Ensuring that customer data processed during a transaction is done so according to GDPR legislation
Which of the following types of business use e-commerce to sell their products & services online?
Sole traders
Small businesses
Multi-national corporations
All of the above
Companies using e-commerce often use social media to enhance their online presence and effectiveness. How?
By allowing customers to post offensive and inflammatory content on their page
By criticising their competitors in public
By advertising special offers and competitions, encouraging customers to like & share their content
By allowing customers to ask publicly visible questions but then not offering a response
What is the meaning of the term 'bricks and clicks'?
A business that trades solely online
A business that trades solely on the high street
A business that trades both online and on the high street
A business that sells bricks and clicks
HTML is the language in which all web pages are written so that web browsers can display a visual interpretation of their content. What does HTML stand for?
Hyper Text Multiplication Language
Hyper Terminal Markup Language
Hyper Text Markup Language
Hyper Text Markup Lingo
"Web pages are securely stored on a ____________ before they are accessed by the client device and then displayed on screen via the browser."
What is the missing word?
Web-host
ISP
Intranet
Web-server
Why are website IP addresses converted to domain names using a DNS server?
To make the website address easier to remember for the user
To confuse the user
To make the website more difficult to locate
To trick the user into visiting a fake site
When making a purchase online it is important to ensure that the website is genuine. One feature to look for is the 'https' protocol at the start of the URL. What does the letter 's' denote in 'https'?
Safe
Secure
Site
Situation
As a web developer, why is it important to 'optimise' graphics on a website?
To ensure that the quality of the graphics is of the highest quality possible
To ensure that the file sizes of all the graphics are as low as possible
To ensure the optimum balance between graphic image quality and file size
To ensure that the website is safe and secure for the user
Who is the founder & CEO of perhaps the world's biggest e-commerce store, Amazon?
Jeff Bezos
Bill Gates
Steve Jobs
Steve Wosniak
'Fluid pricing' is an advantage of e-commerce to businesses. Why?
It means that companies can sell products containing fluids easily online
It means that companies can keep their prices the same for a long period of time to stay consistent
It means that companies can constantly change their prices for no reason whatsoever
It means that companies can increase or decrease their prices instantly, depending on a range of market forces
When collecting data about their customers via an e-commerce site, businesses need to do this to comply with which legislation?
Copyright, Designs & Patents Act 1988
Computer Misuse Act 1990
Freedom of Information Act 2000
Data Protection Act 1998 / GDPR 2018
Why may e-commerce sites decide to use 'cookies' as part of their online platform? CHOOSE TWO OPTIONS.
To keep track of the customer's browsing patterns when logged into the website
To spy on the customer for no apparent reason at all
To record the keystrokes of the customer in order to record their password
To remember user details in online forms so the customer doesn't have to type in their name/address etc. each time they use the site
Online security is still a major concern for many online shoppers, including the possibility of a website being 'hacked'. What does 'hacking' mean?
Unauthorised access to data
Unauthorised access to data with intent to modify that data
Unauthorised access to data with subsequent modification of that data
All of the above
One of the most basic, but most effective methods of online security is ensuring that passwords are 'strong'. Which of these is the strongest password?
refrecfpkepfrkfrjdghslrtp
12341234
$DannyDyerAteMyDog24$
johnsmith
The Consumer Credit Act 1974 provides additional guarantees for the customer when buying from an e-commerce website. Select the correct protection provided by the Consumer Credit Act below.
Customers have 28 days to return a product to the retailer for any reason
Customers have 14 days to return a product to the retailer for any reason
Customers have 7 days to return a product to the retailer for any reason
Customers have a full calendar month to return a product to the retailer for any reason
Which is NOT the example for click and mortar?
Watson
Tesco
Lazada
Machine
Which one is the type of EC organization for Shopee?
Virtual
Brick and Click
Click and mortar
Brick
