WorksheetsCommunication in Organizations Quiz
Total questions: 15
Worksheet time: 8mins
Which of the following is an example of external communication?
A CEO sends an email to employees
A manager holds a team meeting
A public relations department issues a press release
An employee posts on the company intranet
What is internal communication?
Exchange of information between organization members
Communication with external stakeholders
Communication that occurs only in meetings
Communication that is always formal
What is downward communication?
Information flow from lower to higher management
Information flow from higher to lower management
Communication between employees at the same level
Informal communication among coworkers
Which of the following is NOT a method of upward communication?
Open-door policies
Employee surveys
Memos
Suggestion boxes
What is horizontal communication?
Communication from management to employees
Communication that is always formal
Communication between employees at the same level
Communication between different departments
Which of the following is an example of diagonal communication?
A software developer asking a marketing manager for feedback
A manager discussing with a team member
A customer service representative responding to a complaint
A CEO sending a memo to all employees
What is informal communication?
Communication that follows formal channels
Communication that only occurs in meetings
Spontaneous and unstructured communication
Communication that is always written
What are primary publics in public relations?
Groups that are only internal
Groups with less impact on the organization
Groups with the greatest impact on the organization
Groups that are only external
What is the goal of media relations?
To generate negative media coverage
To limit information shared with the public
To maintain relationships with journalists
To avoid communication with the media
Which of the following is a tip for effective public relations?
Ignore feedback from publics
Develop a clear understanding of your publics' needs
Avoid building relationships with publics
Only communicate when necessary
What is a common method to encourage horizontal communication?
Employee handbooks
Formal reports
Top-down memos
Cross-functional teams
What is the purpose of stakeholder analysis?
To limit communication with stakeholders
To create formal communication channels
To identify and assess different groups of interest
To ignore public feedback
Which of the following is a characteristic of effective diagonal communication?
Only occurs in formal settings
Encourages collaboration across departments
Is always written
Is limited to management levels
What is a benefit of informal communication?
It limits employee interaction
It is only used for formal announcements
It is always structured
It can create a sense of community
What is internal communication?
Exchange of information between organization members
Communication with external stakeholders
Communication that occurs only in meetings
Communication that is always formal
