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Workplace Readiness Intro Practice Quiz

Total questions: 22

Worksheet time: 11mins

Name
Class
Date
1.

An example of demonstrating creativity and innovation at work is to:

a)

arrive to work on time each day

b)

follow work protocol as stated by the employee policies

c)

learn to do your job more efficiently

d)

have a positive relationship with your manager

2.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

a)

subjectivity

b)

brainstorming

c)

critical thinking

d)

managing resources

3.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

a)

initiative

b)

values

c)

diversity awareness

d)

integrity

4.

Complying with workplace policies demonstrates:

a)

creativity

b)

diversity

c)

integrity

d)

sensitivity

5.

As an employee, employers assess your work ethic based on your:

a)

appearance

b)

attitude

c)

fairness to others

d)

unused personal leave

6.

When resolving conflict, the main goal is to:

a)

debate the problems and choose a winner

b)

explore solutions but punish both parties

c)

determine the strengths and weaknesses of concerns

d)

find middle ground or a win-win solution

7.

At the conclusion of making a presentation to a large group, someone from the audience ask you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

a)

smile and answer the question as quickly as possible

b)

restate the key question and ask if your understanding is correct

c)

ask for the person's email address so you can send him or her your answer

d)

focus on one part of the question and answer that, then move on

8.

All of the following are barriers to respecting diversity EXCEPT:

a)

segregation

b)

fear

c)

acceptance

d)

stereotyping

9.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

a)

Send the caller to your supervisor

b)

Tell the customer you cannot understand him and ask him to visit the store

c)

Find a coworker of another ethnicity who can help

d)

Continue to follow the established customer-service policy

10.

Which of the following BEST describes contributing to the success of any team?

a)

isolating your work to be more productive

b)

volunteering to be the leader

c)

asking others for assistance

d)

working collaboratively with others

11.

Which of the following is most closely related to the "culture" of an organization?

a)

company values

b)

workplace procedures

c)

economic advantage

d)

competitive edge

12.

If you are interested in a promotion, which of the following is essential?

a)

Take coworkers to lunch

b)

Develop a friendship with your supervisor

c)

Acquire and prove new industry knowledge

d)

hire a life coach

13.

One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for:

a)

changes in the workplace

b)

changes in lifestyles

c)

boredom and burnout

d)

life after retirement

14.

Carrie has found a quicker and safer way to complete a process. However, the new process doesn't follow her company's standard operating procedure. She should:

a)

use her new process to stand out from her peers

b)

drop her idea and use the company's process

c)

share her idea with management before using it

d)

encourage her coworkers to use her idea

15.

Which of the following is the MOST credible Internet source for research?

a)

a web discussion forum

b)

a private social network page

c)

a political advertisement video

d)

a peer-reviewed blog

16.

Software intended to damage or disable other computer systems is:

a)

firewall

b)

malware

c)

subscriber line

d)

WiFi

17.

What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?

a)

to minimize the chances of computer viruses

b)

to maintain privacy at all times

c)

to optimize browsing speed

d)

to tag important websites

18.

You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?

a)

email

b)

auction

c)

word processing documents

d)

online cloud-based documents

19.

Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny.

a)

$16.88

b)

$18.28

c)

$22.58

d)

$36.58

20.

Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?

a)

diversity awareness

b)

professionalism

c)

creativity

d)

critical thinking

21.

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

a)

copyrighted material

b)

low vision

c)

carelessness

d)

anger

22.

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. Is there a safety violation?

a)

No. Safety glasses are only required when machines are operating.

b)

Yes. The employee is in violation of the safety policy and could be seen as a liability.

c)

No. He possesses his safety glasses and as long as he puts them on, he will not be in violation.

d)

Yes. The employee is in violation of city health and safety ordinance.