WorksheetsWorkplace Readiness Intro Practice Quiz
Total questions: 22
Worksheet time: 11mins
An example of demonstrating creativity and innovation at work is to:
arrive to work on time each day
follow work protocol as stated by the employee policies
learn to do your job more efficiently
have a positive relationship with your manager
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
subjectivity
brainstorming
critical thinking
managing resources
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
initiative
values
diversity awareness
integrity
Complying with workplace policies demonstrates:
creativity
diversity
integrity
sensitivity
As an employee, employers assess your work ethic based on your:
appearance
attitude
fairness to others
unused personal leave
When resolving conflict, the main goal is to:
debate the problems and choose a winner
explore solutions but punish both parties
determine the strengths and weaknesses of concerns
find middle ground or a win-win solution
At the conclusion of making a presentation to a large group, someone from the audience ask you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
smile and answer the question as quickly as possible
restate the key question and ask if your understanding is correct
ask for the person's email address so you can send him or her your answer
focus on one part of the question and answer that, then move on
All of the following are barriers to respecting diversity EXCEPT:
segregation
fear
acceptance
stereotyping
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Send the caller to your supervisor
Tell the customer you cannot understand him and ask him to visit the store
Find a coworker of another ethnicity who can help
Continue to follow the established customer-service policy
Which of the following BEST describes contributing to the success of any team?
isolating your work to be more productive
volunteering to be the leader
asking others for assistance
working collaboratively with others
Which of the following is most closely related to the "culture" of an organization?
company values
workplace procedures
economic advantage
competitive edge
If you are interested in a promotion, which of the following is essential?
Take coworkers to lunch
Develop a friendship with your supervisor
Acquire and prove new industry knowledge
hire a life coach
One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for:
changes in the workplace
changes in lifestyles
boredom and burnout
life after retirement
Carrie has found a quicker and safer way to complete a process. However, the new process doesn't follow her company's standard operating procedure. She should:
use her new process to stand out from her peers
drop her idea and use the company's process
share her idea with management before using it
encourage her coworkers to use her idea
Which of the following is the MOST credible Internet source for research?
a web discussion forum
a private social network page
a political advertisement video
a peer-reviewed blog
Software intended to damage or disable other computer systems is:
firewall
malware
subscriber line
WiFi
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
to minimize the chances of computer viruses
to maintain privacy at all times
to optimize browsing speed
to tag important websites
You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?
auction
word processing documents
online cloud-based documents
Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny.
$16.88
$18.28
$22.58
$36.58
Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?
diversity awareness
professionalism
creativity
critical thinking
When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
copyrighted material
low vision
carelessness
anger
Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. Is there a safety violation?
No. Safety glasses are only required when machines are operating.
Yes. The employee is in violation of the safety policy and could be seen as a liability.
No. He possesses his safety glasses and as long as he puts them on, he will not be in violation.
Yes. The employee is in violation of city health and safety ordinance.
