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WorksheetsCA Phone
Total questions: 10
Worksheet time: 10mins
What type of phone service do we offer?
Landline VoIP
Cell Phone mobile
What device is needed for our phone service?
eMTA
DVR
MTA
HSD
What modem can be used for phone service?
Modem A
Modem B
Modem A&B
None of the above
VOIP-
Voice Over IP (Internet Protocol)
Video Over IP (Internet Protocol)
Volcano Over IP (Internet Protocol)
Vocal Over IP (Internet Protocol)
NDT-
No Dial Tone
No Digital Traffic
No Dog's Today
Norton Download Terms
A landline phone will have a base/cradle
If a customer only has one phone number/line with us they will need to be plugged into line one
When you want to block your outbound caller ID on your next call you would dial this:
*67
*62
*77
*76
When TS a landline (customer calling from the landline) we can power cycle the modem and it WON'T end the call.
If cx can place calls but does not get any incoming calls what Feature could be on?
Call Forwarding Always - on *72
Call Forwarding Always - off *73
Block Outbound Caller ID All Calls - on *61
