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WorksheetsMOB FR 23 Day 4 Review
Total questions: 11
Worksheet time: 21mins
Combien de chiffres comporte en général un NIP de sécurité TELUS ?
4
5
6
4-6
Which one of these actions are you not supposed to do if you identified your caller as a non-authorized user?
Offer to assist them in My TELUS self serve
If the caller provided the PIN/NIP, address their concern in the account
Offer to answer any general questions
Offer to guide them to the nearest store
Combien de questions de sécurité doivent être répondues correctement si le titulaire du compte ou la personne autorisée a oublié son NIP?
1
2
3
Ne leur posez pas de questions de sécurité et dirigez-les plutôt vers le magasin.
En utilisant BAN 28361424, si M. Dominic Plante Cote appelle et oublie son code PIN, quelles sont les questions de sécurité que vous pouvez poser au propriétaire du compte?
DOB
SIN
CC
Account number
Using the same account, what can you do next if Dominic was able to provide the DOB and SIN but claimed that he did not have his credit card?
You can ask another question like his email address
You need to inform Dominic that it is a required ID, and you can wait for him to get it or maybe he has a picture of it
You need to let Dominic know that you will just be able to assist him with self serve or ask him to go to a store
Which one of these is not a sensitive transaction?
Modify authorized names
Change billing address
Change rate plan
Cancel
How much should be the retail price of a device you are selling in order for your activation or renewal to be an extra-sensitive transaction?
more than $900
more than $1000
more than $1200
more than $1300
What is the name of TELUS' Device Payment option/ Contracting option?
Easy Payment
EasyNow
YourChoice Contracts
billease
Which one of these is not an Easy Payment option?
Zero Upfront Premium
Low Upfront
Zero Upfront Standard
Basic Easy Payment
Vrai ou faux. L'intégralité de la taxe sur le prix de détail de l'appareil doit être payée à l'avance.
True
False
Ce programme de report permet de différer une partie du paiement d'un cx à condition qu'il rende son téléphone à la fin du contrat.
