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Intro to Operation management

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Which of the following would not be an operations function in a fast-food restaurant?

a)

advertising and promotion

b)

designing the layout of the facility

c)

maintaining equipment

d)

making hamburgers and fries

e)

purchasing ingredients

2.

Reasons to study Operations Management include

a)

studying why people organize themselves for productive enterprise

b)

knowing how goods and services are consumed

c)

understanding what human resource managers do

d)

learning about a costly part of the enterprise

e)

A and D

3.

An operations manager is not likely to be involved in

a)

the design of goods and services to satisfy customers' wants and needs

b)

the quality of goods and services to satisfy customers' wants and needs

c)

the identification of customers' wants and needs

d)

work scheduling to meet the due dates promised to customers

e)

maintenance schedules

4.

  1. 1. The management of systems or processes that create goods and/or provide services.

a)
Supply Chain Management
b)
Quality Control
c)
Product Development
d)
Operations Management
5.

A sequence of activities and organizations involved in producing and delivering a good or service.

a)
Supply Chain
b)
Distribution Center
c)
Production Line
d)
Logistics Network
6.

The difference

between the cost of inputs

and the value or price of

outputs.

a)
Cost of goods sold
b)

Value-added

c)
Revenue
d)
Market value
7.

Raw vegetables

Metal sheets

Water

Energy

Labor

Building

Equipment

a)

Inputs

b)
Plastic materials
c)
Natural resources
d)
Processed foods
8.

One or more actions

that transform inputs into

outputs.

a)
Procedure
b)
Method
c)
Variable
d)

Process

9.

1. Upper-management processes.

2. Operational processes.

3. Supporting processes.

a)
Strategic planning processes
b)
Financial management processes
c)

Process Management

d)
Customer service processes
10.

Which one of the following statements regarding operations management is true?

a)

a. Inputs to a production system include capital and materials, but not human resources.

b)

b. Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs.

c)

c. Typical inputs to a production system are processes and consumer goods.

d)

d. Customer participation and information on performance are two special types of inputs to a production system.

11.

Operations management is part of a production system that can be described in the following manner:

Organization: inputs --> processes --> outputs.

Which one of the following correctly describes a production system?

a)

a. Airline: pilots--> planes--> transportation

b)

b. Bank: tellers--> computer equipment--> deposits

c)

c. Furniture manufacturer: wood--> sanding--> chair

d)

d. Telephone company: satellites--> cables--> communication

12.

Which of the following statements is more of a general characteristic of a manufacturing organization, as compared to a service organization?

a)

a. Short-term demand tends to be highly variable.

b)

b. Operations are more capital intensive.

c)

c. Outputs are more intangible.

d)

d. Quality is more difficult to measure.

13.

Manufacturing processes usually have:

a)

a. physical, durable output.

b)

b. high levels of customer contact.

c)

c. output that cannot be inventoried.

d)

d. low levels of capital intensity.

14.

Service processes usually have:

a)

a. physical, durable output.

b)

b. low levels of customer contact.

c)

c. output that can be inventoried.

d)

d. low levels of capital intensity.

15.

Which of the following statements concerning manufacturing and service organizations is generally true?

a)

a. A service facility is more likely to serve national or even international markets.

b)

b. Manufacturing organizations generally have more difficulty in matching capacity with demand.

c)

c. In many service organizations, such as hospitals and entertainment centers, customers themselves are inputs to the transformation processes.

d)

d. Most service organizations can buffer themselves against uncertain demand by creating inventories and smoothing output levels.

16.
These products are nonphysical products, also called services, such as golf lessons.
a)
tangible products
b)
intangible products
c)
industrial products
d)
consumer products
17.

Which of the following is considered as 'a product'?

a)

A beauty parlour

b)

A barbershop

c)

A smartphone

18.

Physical goods is also known as INTANGIBLE GOODS.

a)

True

b)

False

c)

Maybe

19.

Operations system is a system where the main function is to create goods and services. A basic operations system _____________________

a)

Input, Transformation, Output and Feedback

b)

Input, Output,Transformation and Feedback

c)

Input, Output,Feedback and Transformation

d)

Feedback, Input, Output and Transformation

20.

Why is productivity important

a)

To increase the income

b)

To increase the revenue

c)

To increase the unemployment

d)

To increase the operating costs