WorksheetsOB Quiz- Chapter 4
Total questions: 10
Worksheet time: 10mins
Affect describes _______________.
a broad range of feelings and includes both emotions and moods
behavior
emotional dissonance
emotional intelligence
A feeling caused by a specific event is called a(n) ________.
mood
reaction
emotion
action
The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of ________________.
illusory correlation
single event analysis
vision analysis
summation of discovery
Emotional labor represents an employee's _________________.
response to social pressure
cognitive dissonance
attitude
expression of organizationally desired emotions
Which of the following best describes the difference between felt emotions and displayed emotions?
Felt emotions are the emotions an employee detects from coworkers; displayed emotions are the employee's real emotions.
Felt emotions are the employee's projected emotions; displayed emotions are the employee's real emotions.
Felt emotions are the employee's real emotions; displayed emotions are the emotions an organization requires an employee to show.
Felt emotions are the emotions that an organization requires an employee to show; displayed emotions are the employee's real emotions.
Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be cheerful on the job. Jeff's flight attendant job requires ________.
emotion suppression
emotional labor
emotional intelligence
emotion regulation
Employees are emotionally affected by incidents that occur at work. What theory supports the influence of emotions on job performance and satisfaction?
Affective disorder theory
Emotional intelligence theory
Transformational leadership theory
Affective events theory
Several studies have indicated that _____________ plays an important role in job performance.
emotional intelligence
rational processes
cognitive dissonance
quantitative evaluation
Researchers have indicated that people in a good mood are more creative than people in a bad mood because ____________.
people in a good mood get others to help them
people in a positive mood are more engaged in critical thinking
people who worry less perform better
people in a good mood produce more ideas
Peggy and Sean are in terrible moods when they arrive at the office. Which of the following best explains why their coworkers will probably be in bad moods by the end of the day?
Emotional repression
Emotional contagion
Emotional transfer
Emotional dissonance
