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WorksheetsUnit 8 Review
Total questions: 21
Worksheet time: 16mins
Hotels are considered _______ where employees need to enjoy performing and have an outgoing personality.
Schools
Theaters
Offices
Factories
Running a hotel is job requires 24/7 ______ and lots of energy
confinement
capias
commitment
imprisonment
There are not many industries as fascinating and ______ as hospitality.
rewarding
praising
exciting
congratulating
Who is responsible for making improvements in Kaizen?
Hotel managers
housekeeping staff
Every employee in the hotel
marketing staff
what does KAIZEN mean?
Sudden big improvements
Continuous improvement
Business failure
Employee punishment
What is the first thing a hotel inspector checks during a reservation call?
The politeness of the receptionist
How quickly the call is answered
The price of the hotel rooms
The hotel’s location
What should hotel inspector check in the restaurant?
The speed of service
The number of guests
The hotel’s budget
The chef’s uniform color
Managing a hotel requires a combination of administrative, aesthetic, and (a) skills.
The word "Kaizen" is a combination of two Japanese words meaning (a) and "for the better."
We must make sure that staff are (a) for excellent performance
No more than (a) rings before answering the phone
Reception area have clean, tidy and l (a) and offer to help with baggage
Kaizen was first introduced in the hotel industry in. Japan.
True
False
Kaizen focusing on small improvements in service and facilities
True
False
Kaizen changes slowly and catches up with the trend
False
True
The philosophy of Kaizen is no one best way, there’s always a better way.
True
False
There is no participation of employees in Kaizen
True
False
Kaizen make build a culture when teamwork and ownership
True
False
The receptionist should avoid giving their own name during the call.
True
False
Room service should ignore guests’ menu questions
True
False
Why is a hotel like a theatre?
