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WorksheetsModule 3 & 4: Knowledge Checkpoint
Total questions: 13
Worksheet time: 10mins
Which of these guideline(s) are a requirement for ID photos?
The patron’s eyes must be visible, looking directly forward, without glare or obstruction.
Patron must be smiling directly at the camera, and reframe from a blank stare.
Patron must be under normal lighting so that no shadows obscure their face.
Their head must be visible without hats, tinted glasses, sunglasses, or props.
The photo must be taken in front of a white or black colored background.
Why are forms a critical part of the office's operations?
The forms document every transaction
Forms allow us to obtain customer signatures to confirm their agreement to our terms and conditions
Forms allow us to obtain customer signatures to set up life insurance.
Forms aid us with verifying customer identity
After completing a White Form, record the exchange in the (a) Log.
In what instance should the patron must have an updated photo on file?
The customers should have their photos updated every year.
Customers should update their photo when they change their hairstyle.
Customers should have their photos updated if they change their class major.
Customers should have their photo updated if they are new to VCU or have had a significant change in their appearance.
What is the cost of a student's first time card?
$35.00
$25.00
$30.00
$0.00 (Free)
Exceptions to the VCUCard Photo Guidelines are?
Patrons are permitted to wear a head covering, if it's to hide a bald spot or bad hair day with a baseball cap.
Religious head coverings are allowed if patron's government-issued photo ID includes a picture of them in your head covering.
Non-tinted prescription glasses are allowed as long as the picture can be taken without a glare.
The Internal Service Charge: ID Request Form, commonly referred to as the _____ ____, is used when a VCU/ VCUHS department is paying for a customer’s VCUCard or VCU Health Systems ID.
(a)
These two card replacements require customer payment unless stated otherwise in Patron Notes.
Lost Cards
Defective Cards
Damaged
Inactive cards
Which of the following are acceptable payment types here at Campus Card Services
Credit/Debit Cards
Budget Codes
Journal vouchers
Dining Dollars
The ID Request Form, commonly called the ______ ____, is used as a contract stating that the card issuee is requesting a card and is taking responsibility for any possible fees.
(a)
Which of the following are acceptable forms of identification for verifying a customer’s identity
Driver’s License
State ID
Military ID
Passport/Visa
Replacement fees do NOT apply to: (check all that apply)
Credential Changes (on the Monroe Park campus)
Name Changes
Worn Cards (normal wear and tear)
Patrons returning to VCU
Dean of Student Office waivers
If the patron needs a replacement card and the photo on file in AdminWeb is older than (a) years, please have them retake their photo.
