Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

CAF Issues Quiz

Total questions: 20

Worksheet time: 20mins

Name
Class
Date
1.

I received my order, but the box was damaged and some items inside are missing. Can you help me with this? True or False: The correct contact reason is "Order."

a)

True

b)

False

2.

My package has been stuck in pre-shipment status for over a week. Can you check what's happening? True or False: The correct contact reason is "Quality."

a)

True

b)

False

3.

The product I received has a strange taste and smell. It's not what I expected. Can I get a replacement? True or False: The correct contact reason is "Quality."

a)

True

b)

False

4.

I got the wrong items in my delivery. These are not what I ordered. What should I do? ?" True or False: The correct contact reason is "Shipping."

a)

True

b)

False

5.

The tracking shows that my package was lost in transit. Can you send me a new one? True or False: The correct contact reason is "Shipping."

a)

True

b)

False

6.

There seems to be a foreign object in the product I received. This is unacceptable. True or False: The correct contact reason is "Order."

a)

True

b)

False

7.

I received a damaged item in my order. How do I go about getting a refund or a replacement? True or False: The correct contact reason is "Order."

a)

True

b)

False

8.

The external packaging of my order was damaged when it arrived. I'm concerned about the contents." True or False: The correct contact reason is "Order."

a)

True

b)

False

9.

The seals on the product bottles are leaking. This is concerning. Can I get a replacement? True or False: The correct contact reason is "Quality."

a)

True

b)

False

10.

There are items missing from my order. Can you send the missing items to me? True or False: The correct contact reason is "Shipping."

a)

True

b)

False

11.

My package was delayed due to a carrier issue. When can I expect to receive it? True or False: The correct contact reason is "Shipping."

a)

True

b)

False

12.

The product I received has a color variation compared to my previous orders. Is this normal? True or False: The correct contact reason is "Quality."

a)

True

b)

False

13.

I ordered two items, but one of them is missing from the package. Can you send the missing item? True or False: The correct contact reason is "Order."

a)

True

b)

False

14.

My package was delivered, but the external packaging was damaged. Should I be concerned about the contents? True or False: The correct contact reason is "Quality."

a)

True

b)

False

15.

The product I received caused an adverse reaction. I need to report this issue. True or False: The correct contact reason is "Quality."

a)

True

b)

False

16.

I received an underfilled product. Can I get a refund or a replacement? True or False: The correct contact reason is "Shipping."

a)

True

b)

False

17.

The tracking information shows my package is lost in transit. Can you send me another one? True or False: The correct contact reason is "Shipping."

a)

True

b)

False

18.

The product I received has improper labeling. Can you address this issue? True or False: The correct contact reason is "Quality."

a)

True

b)

False

19.

The items I received are not what I ordered. How do I proceed? True or False: The correct contact reason is "Order."

a)

True

b)

False

20.

My package was delayed by the carrier. When will it arrive? The correct contact reason is "Quality."

a)

True

b)

False