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Built-in Support

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

What does BTP stand for?

a)

Business Technical Portal

b)

Business Technology Platform

c)

Business Technical Platform

d)

Business Technology Portal

2.

Where is Built-in support plugin seen in the application?

a)

Under Services

b)

User Icon

c)

Menu Bar

d)

Site settings

3.

Which words best describe the Built-in support functionality?

a)

Predictive and Proactive

b)

Predictive and Personalized

c)

Predictive, proactive and Personalized

d)

Proactive and Personalized

4.

Which symbol represents the Built-in Support in the menu bar?

a)

Help icon

b)

Avatar Icon

c)

Headset Icon

d)

Bulb Icon

5.

In which of the Datacenters is Built-in support supported?

a)

NS2

b)

Europe

c)

China

6.

Is multi-tenancy supported in SAP Built Workzone ?

a)

Yes

b)

No

7.

Which of the following products have Built-in support feature available ?

a)

SAP Sports One

b)

SAP Subscription Billing

c)

SAP Mobile Services

d)

SAP Build Workzone

8.

What are Trending KBA's ?

a)

Used to solve critical issues

b)

KBA's popular with our customers

9.

Can built-in support be categorized as bi-directional support ?

a)

Yes

b)

No

10.

What are the features of built-in support ?

a)

Tailored to user role

b)

Product Specific and contextual

c)

Application integration

d)

Unified Support Experience