Worksheets1.02/Chapter 5 Text Test
Total questions: 28
Worksheet time: 14mins
Name
Class
Date
1.
A lifestyle hotel that is often trendy and is unique in its offerings and design is called a
a)
resort.
b)
boutique hotel.
c)
full service hotel.
d)
limited service hotel.
2.
Vacationers who are looking for recreational activities and entertainment should stay at which property?
a)
Resort
b)
Motel
c)
Convention hotel
d)
Extended stay hotel
3.
An accountant is traveling to St. Louis for three weeks to do a corporate audit. What property would be best suited for her?
a)
Motel
b)
Convention hotel
c)
All-inclusive resort
d)
Extended stay hotel
4.
An international marketing firm is hosting a four-day conference with associated seminars. At which property should the firm host this conference?
a)
Timeshare
b)
Resort
c)
Convention hotel
d)
Extended stay hotel
5.
On a cruise ship, a guestroom is called a
a)
dormitory.
b)
stateroom.
c)
bunkroom.
d)
cubicle.
6.
A system in which services are shared between individuals, often facilitated by an online platform, is referred to as a(n)
a)
collaborative economy.
b)
upscale economy.
c)
progressive economy.
d)
sharing economy.
7.
A woman is flying into Los Angeles to conduct business meetings all day and flying out at 6 a.m. the following morning. What hotel location works best for her?
a)
Urban
b)
Highway
c)
Airport
d)
Suburban
8.
When this person travels, he rents a car with leather interior and the latest technology accessories. When he reserves a hotel room, he selects a property that offers white glove service. When making a dinner reservation, he chooses a restaurant with a reputation for giving personalized attention. What type of traveler is he?
a)
Leisure
b)
Family
c)
Business
d)
Luxury
9.
Which type of resort offers a daily room rate system that covers all meals, beverages, and activities?
a)
Extended stay
b)
All-inclusive
c)
Motel
d)
Luxury
10.
A college student needs to find a hotel room that is economical and provides a complimentary breakfast. Which type of hotel should she stay at?
a)
Resort
b)
Timeshare
c)
Extended stay hotel
d)
Limited service hotel
11.
A father and his college-aged son are driving 12 hours for fall move-in day. They plan to stop and spend the night at a hotel. Which type of hotel property would work best for them?
a)
Airport
b)
Highway
c)
Urban
d)
Suburban
12.
A group of hotels that, for a fee, share rights to operate under a common name are called a
a)
chain.
b)
franchise.
c)
timeshare.
d)
hostel.
13.
Which would be classified as a leisure traveler?
a)
A person on vacation
b)
A person attending at a convention
c)
A salesperson calling on accounts in other states
d)
A person on his way to an interview in a different state
14.
What is true about hotel management companies?
a)
They only administer employee benefits programs.
b)
They manage hotels on a daily basis for a fee.
c)
They own a certain percentage of guestrooms.
d)
They expect the hotel owner to hire and train staff.
15.
A hotel that is not part of a franchise group is
a)
dependent.
b)
independent.
c)
restricted.
d)
open.
16.
An independent hotel is a(n)
a)
group of hotels that share a common name.
b)
hotel with no chain or franchise affiliation.
c)
informal hotel built near the highway.
d)
hotel with high room rates and exceptional service.
17.
A couple go on vacation to the same place in Newport, Rhode Island for the same week every year. In effect, they own or lease this space. They likely stay at a(n)
a)
timeshare.
b)
extended stay hotel.
c)
all-inclusive hotel.
d)
roadside motel.
18.
What symbol does the American Automobile Association use to rate service?
a)
Stars
b)
Diamonds
c)
Checkmarks
d)
Hearts
19.
Which is an example of user-generated content?
a)
Magazine
b)
Textbook
c)
Guide book
d)
Online review
20.
Which hotel division is considered the “brains” of the hotel?
a)
Engineering
b)
Front office
c)
Human resources
d)
Food and beverage
21.
The hotel division that is commonly referred to as the “heart of house” is
a)
the spa.
b)
the front office.
c)
housekeeping.
d)
human resources.
22.
The computers at the front desk keep shutting down. Which department should the front desk agent call for help?
a)
IT
b)
Engineering
c)
Security
d)
Human resources
23.
What is the most common retail outlet on large properties, such as casino hotels and resorts?
a)
Hair salon
b)
Clothing store
c)
Gift shop
d)
Spa
24.
At the property level, who has the highest rank?
a)
Chief engineer
b)
General manager
c)
Director of sales
d)
Controller
25.
The controller is the department head of
a)
the front office.
b)
human resources.
c)
accounting.
d)
maintenance.
26.
The responsibility of the engineering department is to
a)
manage all of the events occurring in the hotel.
b)
oversee the financial reporting of the operation.
c)
recruit, hire, and train employees.
d)
maintain the entire building including the grounds.
27.
Common hotel divisions or departments include rooms, security, food and beverage, and
a)
management.
b)
audio-visual.
c)
human resources.
d)
greenskeeper.
28.
The head of the maintenance department is known as the
a)
controller.
b)
executive housekeeper.
c)
guest service manager.
d)
chief engineer.
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