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WorksheetsSummary Quiz
Total questions: 16
Worksheet time: 7mins
What makes empathy different from sympathy?
Sympathy always leads to action, while empathy does not.
Sympathy requires emotional connection, but empathy does not.
Empathy is only possible if you’ve had the same experience.
Empathy is about deep understanding, while sympathy is just feeling bad for someone.
Which situation best represents cognitive empathy?
Feeling sad after hearing a friend’s bad news.
Understanding a classmate’s struggles and adjusting expectations.
Helping someone after recognizing their difficulties.
Ignoring emotions and focusing only on facts.
Which of the following is an example of empathy fatigue?
Feeling overwhelmed after constantly absorbing others' emotions.
Struggling to understand someone’s perspective.
Refusing to help because you lack emotional connection.
Feeling detached from others due to personal bias.
How can setting boundaries improve emotional empathy?
prevents people from feeling any emotions.
helps avoid becoming emotionally drained.
allows full absorption of others’ feelings.
encourages ignoring negative emotions.
What is a main cause of conflicts growing without empathy?
People become too emotional.
People try too hard to understand each other.
People focus only on their own perspective.
People ignore logical reasoning.
1) You notice a homeless person shivering in the cold, so you buy them a warm meal.
2) You see a stressed coworker and recognize their frustration.
3) Your sibling is nervous about school, and you feel their anxiety.
1) Compassionate
2) Emotional
3) Cognitive
1) Compassionate
2) Cognitive
3) Emotional
1) Cognitive
2) Compassionate
3) Emotional
1) Cognitive
2) Emotional
3) Compassionate
What is the main goal of active listening?
To quickly offer solutions to the speaker’s problem.
To memorize everything the speaker says.
To wait for your turn to speak and share your opinion.
To fully concentrate, understand, and respond to the speaker
Which of the following is NOT an example of active listening?
Nodding and using small verbal cues like “I see” or “Go on.”
Interrupting to share a similar personal experience.
Asking clarifying questions to better understand the speaker.
Summarizing what the speaker said to confirm understanding.
How can a listener show they are actively engaged without speaking?
Avoiding eye contact to avoid making the speaker uncomfortable.
Checking their phone occasionally while the speaker is talking.
Maintaining appropriate eye contact and using facial expressions like nodding.
Sitting completely still with no reaction.
If your mentee pauses after sharing something difficult, what is the best active listening response?
A) Immediately give advice on how to fix the issue.
B) Say nothing and wait for them to continue, using supportive body language.
C) Fill the silence by talking about your own similar experience.
A or B; it depends on what kind of „listening agreement” you are in with them.
Your mentee tells you they are struggling with coursework.
What is the most appropriate „active listening” response?
“That sounds stressful. What part is the most challenging for you?”
“I totally get it, I had the same problem before.”
“You just need to manage your time better.”
“Don’t worry about it, it’s not a big deal.”
Which technique involves repeating your refusal to reinforce your position when someone persists after you’ve said “no”?
Fogging
Negative assertion
Broken record
I-statements
What is a common barrier to saying “no”?
Fear of conflict
Desire to maintain control
Lack of interest
Overconfidence
Saying “no” can help maintain personal boundaries and prevent burnout.
True
False
Which of the following is an example of a passive response to an unreasonable request?
Firmly declining the request
Agreeing to the request despite personal inconvenience
Explaining your reasons for declining
Suggesting an alternative solution
Which statement best reflects an assertive refusal?
“I don’t think I can.”
“Maybe another time.”
“I’ll try, but I’m not sure.”
“No, I won’t be able to do that.”
