WorksheetsCuestionario sobre Preferencias y Atención al Cliente VI semest
Total questions: 14
Worksheet time: 7mins
What expression is used to show preferences in English?
Would prefer
Should prefer
Could prefer
Might prefer
What is the importance of customer service?
Improve customer satisfaction
Increase sales
Reduce costs
Increase competition
What does 'responsable de' mean in English?
In charge of
Responsible for
Oversee
Manage
What is evaluated in customer service?
The price
Advertising
Customer satisfaction
The quality of the product
What verb is used to indicate that one manages something?
I oversee
I manage
I control
I direct
What is a key component of effective customer service?
Price competitiveness
Product variety
Speed of response
Marketing strategies
How can customer service impact brand loyalty?
By limiting customer feedback
By reducing advertising costs
By enhancing customer experience
By increasing product prices
What is the primary goal of customer service?
To manage inventory
To resolve customer issues
To sell more products
To train employees
What is a common method for measuring customer satisfaction?
Product reviews
Surveys
Sales reports
Market analysis
Which of the following is essential for effective communication in customer service?
Product knowledge
Sales tactics
Technical knowledge
Active listening
What role does feedback play in improving customer service?
It helps in product development
It increases marketing effectiveness
It enhances service quality
It reduces customer complaints
What is a common challenge faced in customer service?
High employee turnover
Increased competition
Limited marketing budget
Low product demand
Which skill is crucial for resolving customer complaints effectively?
Time management
Technical skills
Empathy
Negotiation skills
What is the benefit of personalized customer service?
More product offerings
Reduced service time
Higher customer retention
Increased operational costs
