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WorksheetsIT Townhall
Total questions: 20
Worksheet time: 7mins
What is our Target SLA for IT Tickets?
95%
90%
98%
99%
Based on our Performance Board Behavior, what is our Average Maturity Level last year?
2.2
1.6
3.0
3.2
What Service Improvement did we implement in IT Helpdesk?
Ticket Acknowledgement
Ticket Update
Ticket Resolution Feedback
All of the Above
Based on our OKR, how many Major Projects do we have this year?
1
2
3
4
In SAP, what does "P" stands for?
Process
Practice
Products
Procurement
In Infrastructure, NAP stands for ___________?
It functions as the primary hub where high-speed backbone networks intersect.
These points are akin to the major intersections in a highway system, directing the flow of digital traffic.
Network Access Provider
Network Access Point
Network Analysis and Planning
Network Access Protocol
How many weeks is the standard over all QA Process for the Major projects?
2
4
6
9
To what status you will set the ticket assigned to you before making an any update?
"Pending Vendor"
"Open"
"In Progress"
"Pending Customer"
All of the following are prerequisites for Go-Live. Which one is the most relevant?
UAT Sign off Docs
File a CM
Go-Live Announcement
Hypercare
What policy will CIT implement soon to enhance our network security?
Data Center Rehab
JG Mobile Migration
USB Blocking Policy
F5 VPN Set-up
In Project Management, WBS stands for__________?
Work Breakdown Structure
Workload Breakdown Structure
Workflowe Business System
Work Benefit Scheme
In a Vendor Comparison Report, which of the following is not included?
Project Status
BRS
Vendor Profile
CAPEX/OPEX
In which part of our Project Management Plan can you find the details about Business Need, Project Summary, Project Scope and Deliverables?
Project Charter
Scope
WBS
Logs
What meeting is being set up before the Project Go-Live?
Project Kick-off Meeting
Daily Stand-up Meeting
Sprint Retrospective Meeting
Go/No-Go Meeting
What report should you prepare after the Project Go-Live?
Risk Assessment Report
Project Closeout Report
Project Milestone Report
Project Financials Report
Which of the following is a key activity during Hypercare?
Ignoring system performance metrics
Reducing support staff availability
Training users and addressing their concerns
Delaying bug fixes until after Hypercare ends
Which document outlines the roles and responsibilities of the team members in a project?
Stakeholder Analysis
Project Charter
RACI Matrix
Project Scope Statement
A tool in project management that helps clarify team roles and responsibilities across tasks.
RACI Matrix
SWOT Analysis
Kanban Board
Gantt Chart
What is the main focus during the Project Closure phase?
Identifying new project opportunities
Documenting lessons learned
Conducting team performance reviews
Planning for future resource allocation
Which application do our franchisees use to place orders?
Frontliner App
Platform Channels
FC Portal App
POS
