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WorksheetsKFC Cash Station Quiz
Total questions: 10
Worksheet time: 5mins
What is the primary purpose of the Point of Sale (POS) system at KFC?
To record daily cash, credit, and discount transactions
To manage employee schedules
To handle customer complaints
To prepare food items
What is the cash float amount given to cashiers at the beginning of their shift?
Rs. 10000
Rs. 5000
Rs. 3000
Rs. 2000
What is the first step in the customer service 'Three Moments of Truth'?
Greeting
Taking the order
Closing and thanks
Satisfying with extra
What should cashiers do when handling customer complaints?
Handle all complaints themselves
Use the PLEASE formula
Refer all complaints to the manager
Ignore them
What is the holding time for Zinger Fillet?
90 mins
60 mins
30 mins
45 mins
What is the maximum holding time for packed fries?
10 mins
5 mins
2 mins
15 mins
What is the recommended action if a customer spills their drink?
Ignore it
Replace the drink
Charge the customer for a new drink
Call the manager
What should cashiers wear according to grooming and hygiene tips?
Brightly colored clothes
Heavy makeup
KFC approved upper/jacket
Casual shoes
What is meant by 'Customer Mania'?
Exceeding customers' expectations
Handling complaints effectively
Maintaining cleanliness
Maximizing sales
What should a cashier do if their cash submission is in excess and greater than 30 rupees?
Report to the customer
Ignore it
Keep the extra amount
Receive a verbal warning
