WorksheetsCultural Differences in Apologies
Total questions: 5
Worksheet time: 3mins
According to the authors, this study may have important implications for:
how a business apologizes after a mistake
repairing trust in negotiations
discussions about cultural differences
What was the response of Toyota during the accelerator problem incident?
They refused to apologize
They made multiple explicit, public apologies
They apologized but denied blame
How do Americans typically understand apologies, according to the document?
As a way to assign blame and re-establish credibility
As a general expression of remorse
As a method to manage negotiations
How do individuals in a collective agency culture, like Japan, generally view apologies?
As a means to assign blame
As an expression of remorse/feeling sorry
As a tack to avoid responsibility
According to the authors, which culture is more likely to view an apology as a social lubricant?
Japan
U.S.
Both cultures equally use apologies as social lubricants
