WorksheetsUnit7 Customer Service Voc. N6 Business
Total questions: 17
Worksheet time: 13mins
In the early days of air travel, flying was a(n)_________ experience.
priority
elite
The airline industry gives passengers a(n) _________of different levels of customer service.
choices
price tag
There’s a good chance customers will get angry when something ___________.
on board
goes wrong
… training sessions in _________and interpersonal skills.
assertiveness
flag carrier
… employees are trained to use______ but not raise their voice.
body language
raise
charge
assertiveness
… exclusive features that they feel help them justify asking a higher________ .
price tag
flag carrier
charge
_______British Airways distinguishes its high-price, first-class service …
Elite
Flag carrier
Priority
… not just in practical ways like priority baggage, but also through an elaborate ritual__________ : afternoon tea.
choice
on board
… you can________ more if you make people feel better cared for.
charge
price tag
Complete the sentences with the correct form of the word in capitals.
The flight attendant gave me great (a) attention. PERSON
Complete the sentences with the correct form of the word in capitals.
We were given the VIP (a) when we went to that new restaurant. TREAT
Complete the sentences with the correct form of the word in capitals.
If you pay extra for priority (a) , you get on and off the plane first. BOARD
Complete the sentences with the correct form of the word in capitals.
The cabin crew offered (a) to passengers as they boarded the plane. ASSIST
Complete the sentences with the correct form of the word in capitals.
Airlines most often receive (a) about flight delays and overbooking. COMPLAIN
Complete the sentences with the correct form of the word in capitals.
(a) demanding customers is stressful for staff . HANDLE
Complete the sentences with the correct form of the word in capitals.
We were very (a) with our hotel room and asked to move. SATISFY
Complete the sentences with the correct form of the word in capitals.
The waitress was very friendly and (a) so we gave her a big tip. HELP
