WorksheetsProduct Knowledge - Stars of Ascott - Q1 2025
Total questions: 20
Worksheet time: 7mins
What is the meaning of the 'Pen Nib' in Ascott's logo?
Readiness of our team to take on challenges courageously
Excellence in management
Defender & protector of our guests
Fair & honest dealings with colleagues
What is the meaning of the 'Palm Leaf' in Ascott's logo?
A symbol of our company staying grounded
A testament of our relentless search for innovation to delight our customers
Fair & honest dealings with colleagues
Defender & protector of our guests
When was the Somerset brand officially formed?
1998
1984
2002
2004
When did CapitaLand Limited acquire The Ascott Limited?
2002
2004
2006
2008
When did The Ascott Limited acquire the Oakwood brand?
2020
2021
2022
2023
The Ascott Limited has many hotel brands, one of which is Yello Hotels.
What is the slogan of this hotel?
Freedom of Expression
Living in Balance
Do It Your Way
Everday Runaway
"Unique, Authentic & Alluring"
Which hotel does this slogan belong to?
Preference
The Crest Collection
The Unlimited Collection
Fox
Which of the following is NOT a focus area under the "Respect" pillar of Ascott CARES?
Diversity, Equity, and Inclusion
Health and Safety
Ethical Business Practices
Human Rights
The Ascott Limited is implementing a new initiative to reduce its carbon footprint by promoting eco-friendly practices in its properties.
This effort aligns most closely with which pillar of Ascott CARES?
Community
Respect
Environment
Supply Chain
A property is working to strengthen its business relationships by collaborating with local suppliers and organizations to create mutually beneficial opportunities.
This effort best aligns with which pillar of Ascott CARES?
Community
Alliance
Respect
Environment
What does be "Approachable" mean according to "Ascott Way"?
Keeping conversations strictly professional
Being friendly and easy to talk to
Avoiding discussioin with colleagues
Ignoring feedback from team members
Which of the following best describes a "Courteous" person in the workplace?
Someone who prioritizes their work over manners
Someone who only speaks when spoken to
Someone who is polite and shows concern for colleagues
Someone who avoids unnecessary interactions
Which of the following best describes a "Team-Oriented" person in the workplace?
Prefers to work alone and avoid collaboration
Delegates all tasks to colleagues and does not participate
Focuses only on their own success
Can work well with others and take charge when needed
Mark consistently meets his deadlines, supports his colleagues, and always keeps his commitments.
Which value from "Ascott Way" is Mark demonstrating?
Trustworthy
Team-Oriented
Service Focused
Open
What should you avoid when attending to guests?
Maintaining eye contact
Smiling warmly
Sitting while attending to guests
Adopting a proper sitting posture
What is the acronym for L.I.F.E?
Luxury, Innovation, Friendliness, Enjoyment
Luxury, Innovation, Fun, Exceeding Expectations
Local Touch, Individuality, Feeling at Home, Exceeding Expectations
Local Touch, Indiviuality, Freedom, Enjoyment
Which of the following BEST demonstrates respecting a guest's individuality?
Greeting every guest with the same scripted welcome
Taking note of a guest’s preference for a quiet room and offering one away from the elevator
Offering the same generic welcome drink to all guests
Providing standard information about hotel amenities without asking about guest interests
Staying positive and concentrating on solutions instead of problems.
Which value from our Core Values does this represent?
Winning Mindset
Integrity
Enterprising
Respect
Which of the following is NOT a value under "Integrity" in our Core Values?
Adhering to legal and regulatory standards for the benefit of all
Taking responsibility for the action, decision and the consequences
Engaging in active listening and valuing diverse viewpoints
Making a positive impact on communities and the environment
Being an ongoing learner to improve abilities and skills.
Which value from our Core Values does this represent?
Winning Mindset
Integrity
Enterprising
Respect
