WorksheetsTotal Quality Management and Six Sigma Quiz
Total questions: 15
Worksheet time: 8mins
Which of the following is NOT a principle of Total Quality Management (TQM)?
Customer focus
Continuous improvement
Individualism in decision-making
Employee involvement
What does the acronym "DMAIC" stand for in Six Sigma?
Define, Measure, Analyze, Improve, Control
Design, Manage, Assess, Implement, Correct
Develop, Measure, Adjust, Integrate, Check
Determine, Maintain, Analyze, Improve, Control
Who is considered the father of Total Quality Management (TQM)?
Philip B. Crosby
W. Edwards Deming
Joseph M. Juran
Kaoru Ishikawa
The goal of Six Sigma is to achieve a defect rate of:
3.4 defects per million opportunities
1% defect rate
Zero defects
99.9% accuracy
In TQM, which tool is most commonly used for identifying the root cause of a problem?
Scatter diagram
Fishbone diagram
Control chart
Pareto chart
What is the primary focus of Six Sigma methodology?
Customer satisfaction
Cost reduction
Process variation reduction
Employee empowerment
Which TQM principle emphasizes that quality is a responsibility shared by all employees?
Supplier quality management
Employee involvement
Process management
Customer focus
The Pareto Principle, used in TQM and Six Sigma, suggests that:
80% of problems come from 20% of causes
50% of defects can be eliminated with minimal effort
Quality is dependent only on top management
All defects occur due to random errors
In Six Sigma, what is the role of a Green Belt?
Leads Six Sigma projects independently
Assists Black Belts in project execution
Trains new employees on Six Sigma principles
Designs new products using Six Sigma
Which of the following is NOT a benefit of implementing Six Sigma?
Increased process efficiency
Reduced variation in outputs
Guaranteed 100% defect-free products
Improved customer satisfaction
What is the first phase in the DMAIC cycle of Six Sigma?
Analyze
Define
Measure
Improve
Which of the following quality gurus introduced the concept of "Quality is Free"?
Philip B. Crosby
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Which of the following is a key characteristic of a Six Sigma project?
Intuition-based decision-making
Use of statistical and data-driven analysis
Focus only on financial benefits
Implementation without defined methodology
The "Check" step in the PDCA (Plan-Do-Check-Act) cycle is focused on:
Implementing new processes
Monitoring and evaluating results
Identifying problems
Making final improvements
Which of the following tools is commonly used in Six Sigma for process capability analysis?
Histogram
Control Chart
Process Capability Index (Cpk)
Scatter Plot
