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Advanced English

Total questions: 115

Worksheet time: 1hrs 6mins

Name
Class
Date
1.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

2.

The term communication is derived from the term

a)

communis

b)

communico

c)

communicate

d)

None of the above

3.

the flow of communication from top to bottom is called

a)

downward communication

b)

upward communication

c)

horizontal communication

d)

upward communication

4.

gestural communication is

a)

formal communication

b)

informal communication

5.

Distance in communication belong to

a)

Physical barrier

b)

Semantic barrier

c)

Psychological barrier

d)

Organisational barrier

6.

Psychological barrier refers to

a)

premature evaluation

b)

ego

c)

emotions

d)

poor listening

e)

All the above

7.

what do you feel about the subject business communication.

a)

easy

b)

difficult

8.

do you like this subject

a)

yes

b)

no

9.

what is gesture?

4 lines
10.

suggestions, complaints and grievances

a)

upward communication

b)

downward communication

c)

horizontal communication

d)

diagonal communication

11.
To be effective, managers need
a)
Technical skills
b)
Interperonal skills
c)
Conceptual Skills
d)
All of the above
12.
Technical skills don't include which of the following
a)
preparing invoices
b)
accounting software
c)
solving problems
d)
employee relations
13.
Conceptual skills are most important for
a)
Top level management
b)
Mid-level management
c)
Supervisory management
d)
Front line employees
14.
Management functions include
a)
Staffing
b)
Resourcing
c)
Organizing
d)
Controlling
15.
A code of ethics is
a)
adopted by a company to specify the difference between right and wrong
b)
a document covering legal issues
c)
an agreement for the government
d)
mandatory for a business
16.
The people who work to produce goods and services are known as
a)
Capital
b)
Human Resources
c)
Raw Materials
d)
Facilities
17.
A job specification is an explanation of 
a)
the skills, knowledge, and characteristics required for a job.
b)
the responsibilities and tasks associated with a job.
c)
where a job is located within the company's facility.
d)
who manages the department where a job position is open.
18.
A commision or bonus is an example of a form of
a)
assistance program
b)
benefit
c)
compensation
d)
employee contract
19.
Making sure a company follows laws and regulations describes the HR mngt activity of
a)
staffing
b)
compliance
c)
compensation and benefits
d)
training and development
20.
Safety and Health fall under which function of HR?
a)
Training and developement
b)
Compensation and Benefits
c)
Compliance
d)
Staffing
21.

Define Production

a)

The quantity, or amount, produced within a given time

b)

Making a product or providing a service

c)

The major on going activities of a business

d)

The people involved in production

22.

Define Human Resources

a)

The people involved in production

b)

The resources used to produce a product or service.

c)

Resources provided by nature

d)

The buying of goods and services for a business

23.

Define Purchasing

a)

Productive resources; human and natural resources and capital goods

b)

The major ongoing activities of a business

c)

Money, buildings, tools, and machines necessary for production

d)

The buying of goods and services for a business

24.

Define Entrepreneurship

a)

Using/combine Factors of Production resources to create a new product or services

b)

People who work to produce goods and services

c)

The economic process or activity of producing goods and services

d)

Any resource found in nature that is used to produce goods and services

25.

Manufactured or constructed items that are used in the production of goods and services is?

a)

Capital Goods

b)

Production

c)

Natural Resources

d)

Scarcity

26.

A condition resulting from the gap between unlimited wants for goods and services and limited resources is?

a)

Dispatching

b)

Mass Production

c)

Scarcity

d)

Intermittent Production

27.

Define Follow-up

a)

buying the resources needed

b)

determining how products will be produced and how much of the product to produce

c)

the way in which production will be carried out

d)

make sure products meet standard and are completed according to plan

28.

Determining the time table to follow in production is?

a)

Scheduling

b)

Dispatching

c)

Planning

d)

Follow-up

29.

Define Provides form utility

a)

Enables businesses to be competitive

b)

Enables companies to stay in business

c)

usefulness created by altering or changing the form or shape

d)

is the creation of goods and services from the combination of economic resources

30.

Presented at the time of purchase to get money

taken off the purchase price is?

a)

Intermittent Production

b)

Sales

c)

Rebates

d)

Discount Coupons

31.

True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

a)

True

b)

False

32.

True or False: Phone Etiquette is an important type of Business Etiquette.

a)

True

b)

False

33.

For meeting Etiquette which one of these would be ok to do?

a)

Use swear words and vulgar references just now and then

b)

Leave your cell phone on because you are expecting and emergency call.

c)

Be on time

d)

Sit with poor posture

34.

What is true about social media in regards to business etiquette?

a)

Employers can and will look up your social media profiles

b)

What you post on social media can effect whether you are hired for a position or let go from a position

c)

You should never post anything incriminating or inappropriate

d)

All of the above

35.

_____________ is the most common form of communication for most businesses today

a)

Letters

b)

Texting

c)

Email

d)

Twitter

36.

What is BCC?

a)

Block Carbon Copy

b)

Blind Carbon Copy

c)

Black Carbon Copy

d)

Binding Carbon Copy

37.

Which is an example of good Business Etiquette?

a)
b)
c)
d)
38.

Mrs. Lovins arrives to a faculty meeting 30 minutes late, would this be proper Business Etiquette?

a)

Yes, she still made it to the meeting.

b)

Yes, it does not matter in the United States if you are late to a meeting.

c)

No, in the United States it is expected to show up early or on time to a meeting.

d)

Only if she gave a RSVP

39.

How should someone shake hands in a business interaction? (Pre-Covid)

a)
b)
c)
d)
40.

What would you not wear to a business meeting?

a)
b)
c)
d)
41.

If business were conducted in the country you picked, is it normal to discuss money on the first business interaction?

a)

Yes

b)

No

c)

Other

d)

Other (I want to explain to the class my answer)

42.
What kind of shirt should we wear for a business/official meeting?
a)
Plain Weave Fabric
b)
Silky and Shiny
c)
Thin and Transparent
d)
Any kind of shirt tucked in
43.
Colour Of Shoes should go with ___________.
a)
Belt
b)
Trousers
c)
Shirt
d)
Should be only black
44.

What is the right procedure of sitting in front of a customer?

a)
b)
c)
d)
45.
Which of the following is the right place of keeping our official bag?
a)
On the floor, leaning by your chair
b)
On the table in front of you
c)
On the chair next to you.
d)
Its better not to carry bag
46.

Which is the correct way of presenting Visiting Card?

a)
b)
c)
d)
47.

Which body Language do you find is correct?

a)
b)
c)
d)
48.
What to do with the customer’s business card you receive?
a)
Read the details of the card to know the person.
b)
Tell the person, “I have seen your office so don’t need it”
c)
Just glance and slide it in your pocket.
d)
Tell the person what he is missing in his card.
49.
Benefits of Etiquettes.
a)
All of the above
b)
They are additional tools in sales
c)
Builds self-esteem
d)
A game-changer tool against competitors
50.
It is always important to have a subject line in an email.
a)
True
b)
False
51.
Where should you look while presenting?
a)
At the board -- that's where the audience is looking
b)
At your notes so you get the info correct
c)
In the eyes of random people in your audience
d)
At the chins of individuals in your audience
52.

It is a good idea to read to your audience when presenting.

a)

False

b)

True

53.
When presenting, you should show enthusiasm for your topic or creation
a)
True
b)
False
54.
When presenting, it is important to articulate and use a loud, clear voice.  
a)
True
b)
False
55.

You can be loud without shouting.

a)

True

b)

False

56.
The first page in the power point what is it called ?
a)
Home page
b)
Introduction Page
c)
Cover page
d)
Show page
57.

To whom should a presentation be aimed?

a)

The highest authority in the room, regardless of where they are

b)

The entire audience

c)

The people in the closest rows

d)

Your best friend in the room

58.
What is the biggest problem with this slide?
a)
The text is too small
b)
The colors make it hard to read
c)
The typeface is inappropriate
d)
Nothing, it's fine
59.
Information in your presentation should be organized.
a)
True
b)
False
60.
When presenting, your poise should be:
a)
nervous and angry
b)
confident and relaxed
c)
annoyed 
d)
shy
61.

What does it mean to be prepared?

a)

To smile

b)

To know what your doing

c)

To have everything ready to go and in the right order

d)

To talk softly at the audience than to scream out loud

62.

If you are showing Enthusiasm you should...

a)

show facial expression

b)

You should show positive facial expressions and a relaxed or inviting body language

c)

show body language

d)

look fake

63.

A speaker's response to an audiences' question should respond by...

a)

telling the audience to "shut up!"

b)

telling the audience "I'm organized."

c)

answering the audience's questions with a soft tone.

d)

answering the audience's questions clearly and completely at the appropriate time.

64.

Where is generally the best place for a speaker's keys, phone, pen during their presentation?

a)

Nearby, so they can play with them if they become nervous.

b)

Stowed away and out of immediate reach.

c)

Their best friend should hold their phone to maintain their social media status and go live on twitter.

d)

At home.

65.

The boy has a ______________.

a)

question

b)

quest

c)

quiz

d)

square

66.

From the picture, which part of the oral presentation is this?

a)

Greeting

b)

Conclusion

c)

Introduction

d)

Objective

67.

A formal greeting should be something like:

a)

Thank you for coming today.

b)

Good morning! Ladies and gentlemen.

c)

Hi dude

d)

Good Bye!

68.

How do you introduce yourself?

a)

Good Morning everyone, let me introduce myself.

b)

Hi, this is John.

c)

Good Morning, meet John.

d)

We would like to invite Mr. John to come to the front.

69.

An introduction should contain the following EXCEPT:

a)

Greeting

b)

Self-Introduction

c)

Objective/purpose/goals

d)

Questions from audience

70.

When preparing for your presentation, you should think of these following things EXCEPT

a)

Subject

b)

Coffee break

c)

Audience

d)

Purpose of your talk

71.
Why should you keep text to a minimum on slides?
a)
So the focus is on you as the speaker
b)
To help make your presentation longer
c)
So the pictures are easier to see
d)
To make sure the audience can read everything you have to tell them
72.

When you are doing slide design, which action should you take?

a)

add a lot of information on a slide

b)

write points in full sentences

c)

add some pictures

d)

can use font smaller than 24

73.

It is a good idea to read to your audience when presenting.

a)

False

b)

True

74.
When presenting, you should show enthusiasm for your topic or creation
a)
True
b)
False
75.

Your content should consist of __________, ______, and _______.

a)

outline, objects and summary

b)

introduction, opinions and paragraphs

c)

introduction, body and conclusion

d)

outline, body, opinion

76.

A speaker's response to an audiences' question should respond by...

a)

telling the audience to "shut up!"

b)

telling the audience "I'm organized."

c)

answering the audience's questions with a soft tone.

d)

answering the audience's questions clearly and completely at the appropriate time.

77.
What is the last Rule of Thumb when creating an effective presentation?
a)
Organize your information
b)
Spell check your presentation
c)
Keep it simple
d)
Minimize text on slides.
78.
What is the biggest problem with this slide?
a)
The text is too small
b)
The colors make it hard to read
c)
The typeface is inappropriate
d)
Nothing, it's fine
79.

Why is it important to have a visual element to a presentation?

a)

In case people can't hear you

b)

To help the audience remember the key points

c)

To give the presenter something to read from

d)

You don't need a visual element

80.

Identify ALL expressions about rationale and propose of the study.

a)

I’d like to start my presentation by explaining the rationale for the study.


b)

Before moving on to Z, I’d just like to reiterate what I said about Y.

c)

Now we are going to do X. X will help you to do Y.

d)

In our study, we wanted to determine the correlation between X and Y.

e)

This brings me to my next point ...

81.

Title: Grabs the reader's attention and persuades them to read the article.

a)

No

b)

Yes

82.

Title: Highlights the main idea of the article.

a)

No

b)

Yes

83.

Introduction: Provokes interest with unusual statements

a)

No

b)

Yes

84.

Introduction: Provides the necessary background to the article

a)

No

b)

Yes

85.

Details: Facts and statistics which support the writer's opinion.

a)

No

b)

Yes

86.

Details: Includes Personal viewpoints

a)

No

b)

Yes

87.

Details: Includes opinions from authorities and experts.

a)

No

b)

Yes

88.

Details: Includes Quotes and interviews.

a)

No

b)

Yes

89.

Details: Includes Anecdotes and stories.

a)

No

b)

Yes

90.

Details: Provides with specific names, places and dates.

a)

No

b)

Yes

91.

Details: Includes Photographs, tables, diagrams and graphs.

a)

No

b)

Yes

92.

Details: There is one clear, well-focused, defined topic.

a)

No

b)

Yes

93.

Details: Main idea is supported with detailed information.

a)

No

b)

Yes

94.

Details: The purpose is clear, and of interest, and adds credibility to the article

a)

No

b)

Yes

95.

Conclusion: Reminds the reader of the article's main idea.

a)

No

b)

Yes

96.

Conclusion: Suggests an appropriate course of action.

a)

No

b)

Yes

97.

Conclusion: Encourages a change of attitude or opinion.

a)

No

b)

Yes

98.

Language: There are No errors in grammar or spelling that distract the reader from the content

a)

No

b)

Yes

99.

Language: A personal tone is created through the use of informal reference.

a)

No

b)

Yes

100.

Language: Transition verbs are used as necessary.

a)

No

b)

Yes

101.
When sending a resume electronically, what is the preferred format to use?
a)
Word
b)
PDF
c)
Excel
102.

What is the purpose of a resume?

a)

to get a job

b)

to show off

c)

to transfer companies

d)

to get an interview

103.

The __________ format lists your work history with dates, with your most recent employer and job title listed first.

a)

Combination

b)

Chronological

c)

Functional

d)

Historical

104.

How long should a resume be?

a)

one page

b)

one FULL page

c)

two pages

d)

two FULL pages

105.
While writing a resume you should NOT, include...
a)
Work Experience
b)
Education  
c)
Career Goals/objectives
d)
Age
106.

Hiring managers will usually look at a resume for how long before making a decision?

a)

10 minutes

b)

6 seconds

c)

2 hours

d)

A few days

107.

Education and Experience should be listed

a)

From most relevant to least

b)

From most recent to oldest

c)

From first job to last

d)

It does not matter

108.
________ expresses your interest in a specific job
a)
Resume
b)
References
c)
Cover Letter
d)
Career Portfolio
109.

This section of the resume includes work and volunteer activities with dates and responsibilities.

a)

Career Objective

b)

Honors and Awards

c)

Experience

d)

Education

110.
When writing a resume, your contact info should go where?
a)
Top
b)
Bottom
c)
Middle
111.

What is the form of a resume?

a)

Resumes need to look a certain way. People who read resumes expect them to include specific information, such as your name, address, contact information, education, past jobs, volunteer experience, and special skills.

b)

To inform the audience about you in order to accomplish something.

c)

For a resume to be effective, it must demonstrate your knowledge of both function and form.

d)

It's shape.

112.
What is a resume?
a)
A self-marketing tool
b)
A Brief summary of your accomplishments
c)
Something that tells every single detail about your work history
113.
When E-mailing your resume to employers, it's best to:
a)
Send your resume as an e-mail attachment, with your resume and cover letter written in the body of the e-mail 
b)
Send your resume and cover letter in the body of the e-mail, with NO attachments
c)
Send your resume and cover letter as e-mail attachments only
114.

Is an objective required on your resume?

a)

Yes

b)

No

115.

Does volunteer experience count as work experience?

a)

Yes, include volunteeer experience

b)

Never include volunteer experience

c)

Only if you worked there for at least two years

d)

Only if you were in charge

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