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WorksheetsFINAL REVIEW HRM
Total questions: 32
Worksheet time: 16mins
What is a job description?
A list of tasks that a person in a specific position must perform
The revenue generated from selling products and services to consumers in the hospitality industry.
Employees in the organization direct the work of supervisors.
Employees in the organization direct the work of lower-level staff.
Who directs the work of the supervisors in the organization? They are?
Supervisors
Managers
Entrepreneurs
Human resources specialists
The rules and regulations established by an organization dictate how employees should act. What is this?
Work process
Empowerment
Policy
Human resources department
Beliefs, experiences, and common rules influence the way things operate in an organization. What is this type in a company?
Company revenue
Company collaboration
Company culture
Company behavior
What is the responsibility of the human resources department?
Recruiting, screening, and protecting employees
Recruiting, screening, and developing employees
Recruiting, paying, and developing employees
Communicating, screening, and developing employees
What is employee turnover?
The rate at which employees are replaced within a specific time period
Activities undertaken to eliminate jobs in order to create greater efficiency and cost savings.
Employees in the organization direct the work of lower-level employees.
Individuals hired by a hotel or travel organization.
Who has the highest position in the human resources department?
Supervisor
Manager
Employee
No one
What does an organization have available to achieve its goals? What is it?
Management process
Resources
Labor work
Value added
What is the main resource of the human resources department?
Company culture
Finance
People
Technology
What can be calculated as the number of employees leaving in a year divided by the number of employees in the workforce?
Employee recruitment rate
Employee turnover rate
Employee layoff rate
Employee promotion rate
What is the human resource management process?
Planning, organizing, recruiting, supervising, controlling, and evaluating
Planning, organizing, supervising, recruiting, controlling, and evaluating
Planning, recruiting, supervising, controlling, organizing, and evaluating
Planning, organizing, supervising, controlling, recruiting, and evaluating
An action plan or steps used to achieve a goal. What is this?
Employee rules
Human resources law
Working process
Policy
What is reducing staff in the human resources department?
Activities carried out to eliminate jobs in order to create greater efficiency and cost savings
Delegating authority to employees to make discretionary decisions within their areas of responsibility
Activities carried out to replace employees for a specific period of time
All of the answers are correct
What type of organization is it? An organization of employees acting together to protect and promote their interests:
Human Resources Department
Labor Work
Executive Committee
Employee Union
Who are the employees in the organization that direct the work of lower-level employees?
Supervisor
Manager
Employee
Chief Executive Officer
What does the term "HRM" stand for?
Hotel Recruitment Management
Hotel Response Management
Human Resource Rules Management
Human Resource Management
What is the amount of money obtained from selling products and services to consumers in hotel operations?
Cash flow
Revenue
Budget
Inventory
Which department is responsible for recruiting, screening, and developing employees in a large hotel or tourism organization?
Human Resources Department
Front Desk Department
Finance Department
Operations Department
Which segment belongs to the hotel industry?
Accommodation segment
Food and beverage segment
Other hotel segments
All of the above
In the food service sector, which of the following does not belong to profit-making activities?
Hotel
Restaurant
Healthcare facility
Supplier
In the recruitment and selection process, what must the HR department do?
Attract candidates to the organization
Select the best people
Prepare strategies and processes
All of the above answers are correct
What is the impact of federal, state, and other laws on the recruitment process?
Demographics
Law
Consumer preferences
Global issues
Some benefits of emphasizing successful diversity impact human resource issues:
A culture of understanding, respect, and collaboration encourages teamwork with its benefits.
A welcoming and appreciative work environment encourages outstanding job performance.
When all employees are valued, turnover and absenteeism rates are minimized, and related costs are reduced.
All of the above answers are correct.
FLSA stands for:
Fair Labor Standards Act
Fair Labor Standards Act of the United States
Fundamental Labor Standards Act of the United States
Fundamental Labor Standards Act
Human resource managers also realize that labor costs must be
Controlled
Reduced
Increased
Kept the same
What should middle management do in the supervisory management function?
Direct the work of managers
Direct the work of supervisors
Schedule employees for the upcoming week
Evaluate the work of employees in the department
Which action does not belong to the training and development steps?
Preparing for new members
Updating experienced colleagues
Selecting the best among them
Providing opportunities for all interested employees
Which external factor affects human resource activities?
Corporate culture
Management judgment and experience
Long-term and short-term plans
Global issues
Why is there diversity in the hotel workplace?
This industry needs more employees
It provides equal opportunities for everyone
Difficulty in recruiting employees of the same level
Diversity reduces labor costs
In July 2008, the FLSA required employers to pay at least the federal minimum wage:
$6.55
$7.25
$8.55
$9.55
Why do some hotel associations often oppose raising the minimum wage?
Higher wages increase profits
Increased business closures
Enhances the ability to create and maintain jobs for members
Minimum wage employees are working to have pocket money
Why do most hotel and tourism organizations dislike using human resource experts?
Expensive
Too small
More complicated
Lack of technology
