WorksheetsDynamics CLM 2025 Quiz
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
In what year was Microsoft founded?
a)
1970
b)
1975
c)
1980
d)
1985
e)
1990
2.
True or False: The name of Microsoft's AI-powered productivity assistant introduced in recent years is Copilot.
a)
True
b)
False
3.
What data is Copilot searching?
a)
Dynamics Wiki pages and our Microsoft Learn content
b)
Unify's Global Search and Dynamics Wiki pages
c)
Service Requests, Product Issues (Bugs) and ICM's
d)
All is correct
4.
When should engineers use Copilot in DFM?
a)
Only during training sessions
b)
Anytime they need assistance while working a case
c)
Only for writing emails
d)
Only for brainstorming ideas
5.
What should you avoid including in your conversational request or question to Copilot?
a)
Technical jargon
b)
Personal opinions
c)
PII (Personally Identifiable Information)
d)
Detailed explanations
6.
What is the recommended approach for using large language models (LLMs) like Copilot effectively?
a)
Use short, keyword-based queries
b)
Establish rich context using descriptive language
c)
Avoid asking complex questions
d)
Use only predefined templates
7.
What type of content is included in the Copilot response at this time?
a)
Screen shots and videos
b)
Text only
c)
Audio clips
d)
Interactive elements
8.
Why should you not just copy and paste the Copilot response and send it to the customer?
a)
Because it might contain errors
b)
Because it is too long
c)
Because it needs to be customized and validated
d)
Because it is in a different language
9.
Does the thumbs up/down ratings of answer influence future responses?
a)
Yes
b)
No
10.
What is the theme for Microsoft’s 50th anniversary celebration this year?
a)
Innovate for the Future
b)
Empowering Every Person
c)
Celebrating the Past, Shaping the Future
d)
From 8-bit to Cloud to AI
100 %
