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WorksheetsWPR 11-17 Professional Competencies
Total questions: 34
Worksheet time: 17mins
Name
Class
Date
1.
31. The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?
a)
$70,912.50
b)
$75,000.00
c)
$79,012.50
d)
$80,950.00
2.
32. Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5 times her hourly wage. How much will Maya earn for her 41 hours of work this week?
a)
$412
b)
$498
c)
$508
d)
$396
3.
33. Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny.
a)
$16.88
b)
$18.30
c)
$22.58
d)
$36.58
4.
34. A standard work week consists of 40 hours. You make $12/hour. When you work over 40 hours, your pay rate increases to 1.5 times your normal wage/hour. If you work 50 hours in a week, what is your gross pay?
a)
$660.00
b)
$900.00
c)
$600.00
d)
$720.00
5.
35. You are building a fence around a rectangular piece of land. The land is 100 ft. by 50 ft. What minimum LENGTH of fencing do you need to purchase to fully enclose the land?
a)
5000 ft.
b)
300 ft.
c)
150 sq. ft.
d)
50 sq. ft.
6.
36. Sara works at the local mall. She makes $9.25 an hour and works 32 hours a week. Her deductions are 25%, to be subtracted from gross earnings. Calculate her net pay for two weeks.
a)
$7,400.00
b)
$222.00
c)
$148.00
d)
$444.00
7.
37. Your employer asks you to run some errands. The reimbursement rate is $0.54 per mile. You drive 6.5 miles. How much will the reimbursement be?
a)
$8.31
b)
$4.57
c)
$3.51
d)
$12.04
8.
38. You must attend an important luncheon for work and dress appropriately. You should wear...
a)
what you would wear for a night on the town.
b)
clothing similar to what you wore to the job interview.
c)
casual clothing to demonstrate your personal style.
d)
what you would wear to a formal event.
9.
39. How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:
a)
teamwork.
b)
integrity.
c)
respect for diversity.
d)
self-representation.
10.
40. Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview?
a)
Jeans, boots, and a T-shirt
b)
Personal protective equipment
c)
Dress pants, belt, and a collared shirt
d)
A formal business suit
11.
41. Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:
a)
project management.
b)
independence.
c)
work ethic.
d)
professionalism.
12.
42. Working with elementary school-aged children in the afternoons, Jamie is very conscious of what she wears and how she presents herself, knowing that her appearance makes an impact on the children. Jamie is demonstrating:
a)
integrity.
b)
creativity.
c)
professionalism.
d)
teamwork.
13.
43. Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?
a)
Diversity awareness
b)
Professionalism
c)
Creativity
d)
Critical thinking
14.
44. Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with:
a)
professionalism.
b)
integrity.
c)
customer service.
d)
work ethic.
15.
45. Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:
a)
creativity.
b)
diversity.
c)
motivation.
d)
professionalism.
16.
46. Which sentence is grammatically correct?
a)
He don’t want to attend class regularly.
b)
He doesn’t want to attend class regular.
c)
He don’t want to attend class regular.
d)
He doesn’t want to attend class regularly.
17.
47. You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
a)
Hello Sally Smith!
b)
Dear Ms. Smith,
c)
Dear Madam or Sir:
d)
Dear Mrs. Smith
18.
49. When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
a)
Copyrighted material
b)
Low vision
c)
Carelessness
d)
Anger
19.
50. What would be the preferred way to start a personal/professional email to a new potential customer?
a)
Dear Mister or Madam (last name)
b)
Mr. or Ms. (last name)
c)
To Whom It May Concern
d)
Greetings from (company name)
20.
51. Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should
a)
tell his supervisor he will quit if the proper PPE is not supplied.
b)
purchase the necessary PPE to set a good standard for others.
c)
refuse to work without the PPE and speak to his supervisor.
d)
use the PPE he has until the required PPE is made available.
21.
52. Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?
a)
Stay on your job assignment all day.
b)
Help your peer carry the long section of pipe.
c)
Tell someone else to go help this employee who is having trouble.
d)
Stop cutting long sections of pipe.
22.
53. Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.
a)
Safety glasses are only required when machines are operating.
b)
The employee is in violation of safety policy and could be seen as a liability.
c)
He possesses his safety glasses and as long as he puts them on, he will not be in violation.
d)
The employee is in violation of city health and safety ordinance.
23.
54. Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?
a)
Ensure that the tool is not used by anyone.
b)
Use duct tape to fix the exposed wires.
c)
Locate and use a different tool.
d)
Dispose of the tool.
24.
55. An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
a)
creativity and innovation.
b)
teamwork.
c)
work ethic.
d)
critical thinking and problem solving.
25.
56. Which is the best example of "demonstrating creativity and innovation"?
a)
Evaluating potential solutions and resources
b)
Displaying a disciplined work ethic
c)
Prioritizing your job tasks on a daily basis
d)
Developing and/or improving products, services, or processes
26.
57. You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
a)
work ethic and adaptability.
b)
customer service.
c)
creativity and innovation.
d)
integrity and resolve.
27.
58. Eli proposed a plan to expand his business while cutting costs. This is an example of:
a)
professionalism.
b)
big-picture thinking.
c)
dependability.
d)
creativity.
28.
59. Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
a)
creativity.
b)
efficiency.
c)
professionalism.
d)
big-picture thinking.
29.
60. Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
a)
negotiation
b)
innovation
c)
collaboration
d)
initiative
30.
61. An example of demonstrating creativity and innovation at work is to:
a)
arrive to work on time each day.
b)
follow work protocol as stated by the employee policies.
c)
learn to do your job more efficiently.
d)
have a positive relationship with your manager.
31.
62. The ability to find and allocate available resources to improve a product or service is an example of:
a)
critical thinking.
b)
Information security.
c)
career management.
d)
innovation.
32.
63. During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
a)
ignore requests that are outside of your job description.
b)
research how competitors have done it.
c)
ask your coworkers what they would do.
d)
consult the employee handbook.
33.
64. Which of the following statements best resembles the creative process?
a)
Find a disruption and imitate it.
b)
Find a repeating pattern.
c)
Focus on a single idea and repeat it.
d)
Find a pattern and disrupt it.
34.
65. You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
a)
Clarify the priority of objectives with the project leader.
b)
Concentrate on your project first.
c)
Tell your coworker you are unable to help.
d)
Evaluate the coworker's role and performance with the project leader.
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