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WorksheetsWPR 18-22 Professional Competencies
Total questions: 48
Worksheet time: 24mins
Name
Class
Date
1.
66. The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
a)
subjectivity.
b)
brainstorming.
c)
critical thinking.
d)
managing resources.
2.
67. The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
a)
Reset the circuit breaker in the basement.
b)
Replace the bulb in the sign.
c)
Call an electrician right away.
d)
Attempt to switch on another device to see if it has power.
3.
68. Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
a)
Ask a coworker to help make the decision and select the best contractor using this rationale.
b)
Evaluate all factors needed and select the most suitable contractor based on the factors
c)
Select the contractor who is the most affordable and explain why to your supervisor.
d)
Select the contractor who is closest in distance to the job location.
4.
69. Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
a)
initiative.
b)
values.
c)
diversity awareness.
d)
integrity.
5.
70. Which of the following best resembles initiative?
a)
Following leadership obediently
b)
Ethically demonstrating opportunity
c)
Making quality evaluations
d)
Seizing a leadership opportunity
6.
71. Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
a)
try to convince her boss of her point of view.
b)
put on headphones to listen in private.
c)
follow company policy.
d)
listen to it anyway since it is good for productivity.
7.
72. Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
a)
resourcefulness
b)
problem-solving
c)
integrity
d)
honesty
8.
73. Being a responsible citizen means you should
a)
be number one in your office.
b)
make ethical decisions.
c)
be as productive as possible on the job.
d)
try to please everyone around you.
9.
74. Complying with workplace policies demonstrates:
a)
integrity.
b)
creativity.
c)
diversity.
d)
sensitivity.
10.
75. While working as a restaurant cashier, your friends come in to eat dinner. You should
a)
serve them "free" food.
b)
give them a discount on their food order using your employee discount.
c)
tell them you are not allowed to serve them.
d)
treat them as you would any other customers.
11.
76. You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
a)
Agree to stay and finish your project without question because work is more important.
b)
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
c)
Make other arrangements for your neighbor and stay to finish the project deadline.
d)
Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
12.
77. Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
a)
self-representation.
b)
resourcefulness.
c)
confidentiality.
d)
work ethic.
13.
78. Sylvia regularly stays after work to complete tasks. She demonstrates:
a)
tactfulness.
b)
self-representation.
c)
short-term goal setting.
d)
work ethic.
14.
79. Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
a)
Reschedule your plans.
b)
Negotiate with your supervisor.
c)
Get someone to cover for you.
d)
Call the client to reschedule his visit.
15.
80. Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
a)
The boss does not like Hector.
b)
He does not have a good work ethic.
c)
Hector outperforms others and made them look less skilled.
d)
The boss expects too much from Hector.
16.
81. As an employee, employers assess your work ethic based on your:
a)
appearance.
b)
attitude.
c)
fairness to others.
d)
unused personal leave.
17.
82. Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
a)
appeal to the general public.
b)
determine quantities to buy.
c)
obtain up-to-date information about the industry.
d)
set up an operating budget.
18.
83. Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
a)
Offering fellow employees assistance on the job
b)
Attending conferences to acquire new industry related knowledge
c)
Researching how to do difficult tasks in her workplace
d)
Spending time at work completing assignments for her college classes
19.
84. The goals of professional networking are to develop
a)
and present a job "sales pitch" to an interviewer.
b)
connections and advisors based on mutual needs/interests and trust.
c)
a resume and send it out with a business card.
d)
a resume and post it on social networking sites.
20.
85. Which question could violate laws aimed at achieving equal employment opportunities?
a)
What is your address?
b)
What are your job skills?
c)
What is your job history?
d)
What is your religion?
21.
86. When writing resumes, why do employers prefer professional references over personal ones?
a)
Personal references can be biased.
b)
It is illegal to provide personal references.
c)
Professional references tend to be more intelligent.
d)
Professional references are biased.
22.
87. Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
a)
continuous learning.
b)
career education.
c)
dual enrollment.
d)
certified life experiences.
23.
88. Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid continuous learning?
a)
Travel and reunions
b)
Conferences and friendships
c)
Resume enhancement
d)
Education and networking
24.
89. Which skill is used when improving professional skills to stay up-to-date in one's career field?
a)
Time management
b)
Critical thinking
c)
Continuous learning
d)
Workplace safety
25.
90. Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?
a)
The employer is required by law to make such investments.
b)
The employer has an interest in expanding her skill set.
c)
She likes to explore options so she might move on to something else.
d)
She enjoys learning but does not want to pay for it herself.
26.
91. During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
a)
her commitment to professional growth.
b)
whether she would work overtime hours.
c)
her desire and ambition to move up to management.
d)
whether she is willing to sacrifice her values.
27.
92. One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for
a)
changes in lifestyles.
b)
changes in the workplace.
c)
boredom and burnout.
d)
life after retirement.
28.
93. At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
a)
important and not urgent
b)
not important and urgent
c)
important and urgent
d)
not important and not urgent
29.
94. Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company?
a)
The daily work plan
b)
The tasks most enjoyed
c)
The customer’s complaint log
d)
The work his peers do first
30.
95. The MAIN reason that businesses try to increase recycling programs is because they want
a)
to provide extra jobs.
b)
to keep work areas clean.
c)
to make the company more acceptable.
d)
to increase savings by reducing waste.
31.
96. Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
a)
Ask Laura's supervisor to cover her part.
b)
Reschedule the presentation with the client.
c)
Cancel the presentation with the client.
d)
Review Laura's part and make the presentation.
32.
97. Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
a)
use his new process to stand out from his peers.
b)
share his idea with management before using it.
c)
drop his idea and use the company's process.
d)
encourage coworkers to use his idea.
33.
98. Which of the following is the MOST credible Internet source for research?
a)
a web discussion forum
b)
a political advertisement video
c)
a peer-reviewed blog
d)
a private social network page
34.
99. How can you BEST reflect expert opinions in your research that support your opinions on a topic?
a)
Quote directly from the expert's words, citing the source.
b)
Accurately describe your opinions based on your influences.
c)
Provide a list of documents that helped create your beliefs.
d)
Use a quotation as the main thesis or idea of your argument.
35.
100. Which is TRUE about beliefs versus facts?
a)
Beliefs are used to make scientific decisions.
b)
Beliefs are evidence-based.
c)
Beliefs are personal truths but unproven.
d)
Beliefs have no place in making purchase decisions.
36.
101. Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
a)
photos of your family
b)
photos of your pets
c)
sensitive comments about your workplace
d)
favorite movies
37.
102. Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password?
a)
pq98#3!4dn
b)
12898Nicholas
c)
Nich0laS
d)
33ElmStreet
38.
103. Software intended to damage or disable other computer systems is:
a)
firewall.
b)
malware.
c)
subscriber line.
d)
WiFi.
39.
104. Which of the following is the BEST description of SPAM?
a)
an application for smart phones
b)
an unsecured URL address
c)
an unsolicited e-mail message or advertisement
d)
a secure protocol application for websites
40.
105. The primary internal component of a desktop computer used for information storage is the
a)
hard drive.
b)
monitor.
c)
video card.
d)
USB drive.
41.
106. An example of a desktop computer operating system is
a)
Microsoft Office 2012.
b)
Dell Computers.
c)
Windows 8.
d)
Adobe Flash.
42.
107. Which of the following is NOT a type of web browser?
a)
Google Chrome
b)
Mozilla Firefox
c)
Internet Explorer
d)
Google Docs
43.
108. What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
a)
to minimize the chances of computer virus’
b)
to maintain privacy at all times
c)
to optimize browsing speed
d)
to tag important websites
44.
109. The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
a)
"TO" line.
b)
"CC" line.
c)
body of the email.
d)
BCC line.
45.
110. A commercial photographer has several digital images that are very large files that need to be sent to a client for review. Which process would be the most efficient method to send these images?
a)
Send each file by email, one at a time.
b)
Transfer the files to a USB flash drive and mail it.
c)
Post the photos on a private website and send a link.
d)
Print and mail the images to the client.
46.
111. Trevor finds that when he is away from his office at appointments, he frequently cannot access his work files on his laptop. Which should be the FIRST resource he tries to solve his problem?
a)
Supervisor or manager
b)
Online research
c)
Techie friend
d)
Project manager
47.
112. The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as:
a)
IT certification.
b)
Internet ethics.
c)
telecommunications.
d)
computer literacy.
48.
113. Technology is important in the workplace for all the following reasons EXCEPT:
a)
personal interests.
b)
improving communication.
c)
operation efficiency.
d)
mobility.
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