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Insurance Agent Scenarios

Total questions: 93

Worksheet time: 5hrs 39mins

Name
Class
Date
1.

What does David do everyday?

4 lines
2.

What skills does his job require?

4 lines
3.

Why can his job be challenging?

4 lines
4.

What is Lisa reviewing?

4 lines
5.

What is her manager doing?

4 lines
6.

How is the office environment?

4 lines
7.

How many claims did Michael process yesterday?

4 lines
8.

What did he do throughout the day?

4 lines
9.

How did he feel at the end of the day?

4 lines
10.

What was Sarah doing when her phone kept ringing?

4 lines
11.

What was happening in the office?

4 lines
12.

How did Sarah handle the situation?

4 lines
13.

What will Olivia do next month?

4 lines
14.

How will her team help with the promotion?

4 lines
15.

What is Olivia’s goal?

4 lines
16.

What will Henry be doing next week?

4 lines
17.

How will his colleagues help with the audit?

4 lines
18.

Why might the audit be stressful?

4 lines
19.

What has Emma just approved?

4 lines
20.

What steps has she taken before approval?

4 lines
21.

What has she learned from this experience?

4 lines
22.

What has Daniel been doing for the past three months?

4 lines
23.

How have the trainees been improving?

4 lines
24.

Why has Daniel been enjoying his role?

4 lines
25.

What was the mistake Mark made?

4 lines
26.

What mistake had Mark made?

4 lines
27.

How did his manager help?

4 lines
28.

What lesson had Mark learned?

4 lines
29.

What had Mia been doing all morning?

4 lines
30.

Why were customers frustrated?

4 lines
31.

How did her supervisor react?

4 lines
32.

What will Tom have completed by the end of the year?

4 lines
33.

How will his project benefit the company?

4 lines
34.

What experience will he have gained?

4 lines
35.

How long will Jack have been working as a manager by 2030?

4 lines
36.

What will he have been doing to help his company?

4 lines
37.

Why will he have been recognized by his company?

4 lines
38.

What time do you usually wake up in the morning?

4 lines
39.

How do you start your workday?

4 lines
40.

What do you do when you have free time?

4 lines
41.

What are you doing right now?

4 lines
42.

What did you do yesterday?

4 lines
43.

Where did you go last weekend?

4 lines
44.

What was the last movie you watched?

4 lines
45.

What were you doing at this time yesterday?

4 lines
46.

What was happening around you when you woke up this morning?

4 lines
47.

What will you do after this meeting?

4 lines
48.

What will you be doing at 8 p.m. tomorrow?

4 lines
49.

Will you be working next weekend?

4 lines
50.

Have you ever tried a new hobby recently?

4 lines
51.

How long have you been working in your current job?

4 lines
52.

Have you been exercising regularly?

4 lines
53.

What had you studied before you started your current job?

4 lines
54.

Had you been learning English for a long time before you became fluent?

4 lines
55.

How many projects will you have completed by next month?

4 lines
56.

How long will you have been working in your job by next year?

4 lines
57.

By this time next month, how long will you have been learning English?

4 lines
58.

David meets clients, explains policies, and helps them choose the best insurance coverage.

4 lines
59.

He handles phone calls, responds to emails, and reviews claims.

4 lines
60.

His job is challenging because clients ask complicated questions, and he must follow strict guidelines.

4 lines
61.

Lisa is reviewing an urgent insurance claim for a client whose house was damaged in a fire.

4 lines
62.

Her manager is observing her progress to make sure she follows company procedures.

4 lines
63.

The office is getting busier as more clients are calling and visiting for assistance.

4 lines
64.

Michael processed five insurance claims yesterday.

4 lines
65.

He met with a client, called another customer, and answered several emails.

4 lines
66.

He felt exhausted but satisfied with his work.

4 lines
67.

She was discussing a policy with a client when her phone kept ringing.

4 lines
68.

The office was becoming very busy as clients were filling out forms and speaking with agents.

4 lines
69.

Sarah handled the situation by staying calm and professional.

4 lines
70.

Olivia will launch a special promotion for life insurance.

4 lines
71.

Her team will prepare advertisements for social media and newspapers.

4 lines
72.

Her goal is to attract more clients and help them secure financial protection.

4 lines
73.

Henry will be preparing for an important audit by reviewing records and policies.

4 lines
74.

His colleagues will be gathering financial reports and verifying claims.

4 lines
75.

The audit might be stressful because the department needs to ensure all documents are accurate.

4 lines
76.

Emma has just approved a large insurance claim for a business client.

4 lines
77.

She has reviewed all required documents and consulted with her supervisor.

4 lines
78.

She has learned that handling major claims requires patience, accuracy, and strong communication skills.

4 lines
79.

Daniel has been training new employees for the past three months.

4 lines
80.

The trainees have been improving their skills and gaining confidence.

4 lines
81.

Daniel has been enjoying his role because he has seen real progress in his team.

4 lines
82.

Mark had made the mistake of submitting the wrong claim amount.

4 lines
83.

His manager had reviewed the document and identified the error just in time.

4 lines
84.

Mark had learned the importance of attention to detail.

4 lines
85.

Mia had been handling customer complaints all morning before she took a break.

4 lines
86.

Customers were frustrated because of delayed payments.

4 lines
87.

Her supervisor praised her for staying patient and professional.

4 lines
88.

Tom will have completed a major insurance project by the end of the year.

4 lines
89.

His project will benefit the company by improving customer service and streamlining processes.

4 lines
90.

He will have gained valuable experience in project management.

4 lines
91.

Jack will have been working as an insurance manager for ten years by 2030.

4 lines
92.

He will have been mentoring junior employees and learning new strategies.

4 lines
93.

His company will recognize his dedication, and he will receive promotions and bonuses.

4 lines