WorksheetsTest Review III
Total questions: 49
Worksheet time: 25mins
Name
Class
Date
1.
A store was having a sell and selling all items at a 30 percent discount. If a customer paid $21 for a pair of jeans, what was the original price? 21/0.70. Why .70? Customer pays the original price of 70% Answer $30
a)
$27.30
b)
$28.00
c)
$30.00
d)
$35.70
2.
What is the interest on $1,200 at an annual rate of 12 percent for 90 days? (Calculate on the basis of 360 days in a year.) 1,200 * 0.12 * 0.25 (you get the 0.25 by dividing 90/360 Answer $36.00
a)
$36.00
b)
$63.00
c)
$144.00
d)
$1,080.00
3.
Bonuses for sales up to $10,000 are eight percent. Sales above the first $10,000 will get an additional 1/4 percent increase. If a workers sales were $25,000 what would the bonus be? Answer $2,037.50
a)
$2,037.50
b)
$3,003.75
c)
$5,000.00
d)
$5,050.00
4.
Initials just below the signature block of a letter are those of
a)
recipient of the letter if the initials are lower case
b)
recipient of the letter if the initials are capitalized
c)
writer of the letter if the initials are lower case
d)
writer of the letter if the initials are capitalized
5.
A customer service representative is starting a new job. While reviewing good etiquette with the supervisor, the supervisor reminds the representative to make sure to
a)
ask the customer to call back if it is lunch time so the represenitive will not be late for lunch
b)
disregard the customer's concern if a basic understanding of the situation is lacking
c)
jump into the conversation before the customer has finished, to reflect understanding
d)
allow the customer enough time to explain the problem before responding to concerns
6.
Effective eye contact typically should
a)
last in intervals of four to five seconds
b)
involve staring steadily into anothers eyes
c)
not require averting eyes from tecnical instruments
d)
entail glancing briefly at an individual from head to toe
7.
To indicate that a business corresponds includes supplemental materials, use the term
a)
extra
b)
fastened
c)
additional
d)
attatchment
8.
A technician is listening to a customer explain a problem. While listening to the customer, the technician should
a)
place a hand on the customers shoulder to signify friendless
b)
begin work on the defective computer immediately
c)
make eye contact with the customer
d)
listen to a new voice mail on the phone
9.
Technical reports should typically have_______margins on all sides.
a)
0.5 inch or smaller
b)
1.0 to 1.5 inches
c)
1.6 to 2.0 inches
d)
2.1 inches or larger
10.
The IT department of XYZ company inc must decide which departments within its organization should be allowed access to social media sites for legitimate company business. Which of the following departments would typically need access to these sites?
a)
engineering and human resources
b)
sales and warehouse
c)
marketing and sales
d)
human resources and warehouse
11.
A speaker asks "Can the audience understand me? "The speaker is verifying that his or her _________ is clear
a)
authority
b)
enunciation
c)
body language
d)
pitch
12.
The notation "CC" in business correspondence means
a)
carbon copy
b)
clear and conciese
c)
closed caption
d)
core credit
13.
Which of the following sentences illustrates correct capitalization?
a)
Correct Capitilization helps to clarify ideas and also emphasizes words.
b)
The wind was blowing in a Northern direction in South Bend, Indiana
c)
The White House is located in Washington, in the District of Columbia.
d)
The Federal Offices are closed today.
14.
A technician is working with a customer to understand a new problem the customer is having with his or her computer. To confirm that the technician has understood the problem correctly, the technician should
a)
repeat the issue in technical jargon
b)
repeat the issue using the customer's words
c)
assume the customer has understood everything said
d)
repeat the issue using the tecnicians word's.
15.
When talking with customers face-to-face
a)
refrain from smiling to indicate respect and concentration
b)
maintain an appropriate personal space between you and the customer
c)
avoid making eye contact with the customer to avoid intimidation
d)
avoid calling the customer by name unless asked to do so
16.
One example of business etiquette is to
a)
voice complaints and offer no solution
b)
answer the telephone with curt, quick voice
c)
work the number of hours agreed upon
d)
give others respect only when they deserve it
17.
A speaker's facial expressions and gestures are examples of
a)
resonance
b)
verbal communication
c)
body language
d)
articulation
18.
When composing communications adhering to common netiquette use
a)
technical jargon
b)
acronyms whenever possible
c)
meaningful subject headings
d)
all capital letters
19.
Typical examples of non verbal anxiety include
a)
trembling lips, clenching jaw, heavy rapid breathing, and quivering voice
b)
prolonged eye contact, slightly squinting, placing closed fist under chin, and leaning slightly forward
c)
inability to focus for an extended period of time, yawning, tilting head, and watching the exit door
d)
licking lips, twirling hear around finger, standing in close proximity, and trembling hands
20.
To overcome barriers during verbal communication
a)
rephrase messages using different examples
b)
use stereotying analogies
c)
use technical jargon as much as possible
d)
speak in louder volume than others
21.
A visitor asks to speak to Mr. Brown who was fired last week. Respond by saying
a)
Im sorry but Mr. Brown is unavailable. Mr. Daryl Smith is available to help you. Would you like to speak with him?
b)
Im sorry but Mr. Brown is no longer available with the company if you would like to give me your name and number I will try and reach him.
c)
I'm sorry but there is no one here by that name
d)
I'm sorry but Mr. Brown was let go last week his number is 932-6546
22.
John is at work when he realizes today is his last day to pay his utility bill before it becomes late. His computer at home is not working and paying by mail will be to slow. He needs to use the computer at work. How should he proceed?
a)
call the utility and pay for the bill using the company's phone.
b)
just use the computer after work and not tell anyone
c)
stop wat he is working on and pay the bill immediately in case he forgets later on
d)
ask his supervisor if he can use the company's computer after business hours.
23.
A customer calls to complain that an order just received is incorrect. Respond by saying
a)
I'll transer you to one of our customer represenatives
b)
Please hold the line while I finish up my last call
c)
Yes, the shipping department has been having some problems I will transfer you to the shipping manager
d)
May I have your name company, and order number? Please tell me what happened to your oder
24.
Which of the following is a correct plural form?
a)
datas
b)
memorandums
c)
criterias
d)
attornies
25.
When a word is flagged during a spellcheck process, this means the word is?
a)
not in the software dictionary
b)
a proper noun
c)
grammatically incorrect
d)
not in the language
26.
Select the sentence that is correctly punctuated
a)
The theaters box office reciepts' increased 10 percent over last years' reciepts.
b)
The theaters' box office reciepts increased 10 percent over last years' reciepts.
c)
The theater's box office reciepts increased 10 percent over last years' reciepts.
d)
The theater's box office reciepts increased 10 percent over last year's reciepts.
27.
Which of the following sentences is written correctly
a)
Everyone needs to be protected against risks the best way is through insurance.
b)
Everyone needs to be protected against risk the best way is through insurance.
c)
Everyone needs to be protected against risk; and the best way is through insurance.
d)
Everyone needs to be protected against risk, and the best way is through insurance.
28.
The salutation on a business letter can be followed by
a)
semi-colon
b)
long dash
c)
period
d)
colon
29.
To help manage stress and time, an individual
a)
needs to be concerned about how peers are spending their time.
b)
needs to be aware or how his or her time is spent
c)
does not need to know what causes the anger
d)
does not need to be concerned about major stressors
30.
Chair height should be adjusted so that
a)
knees are lower than thighs while feet are flat on the floor
b)
thighs are horizontal while feet are flat on the floor
c)
knees are higher than thighs while legs are tucked slightly under the chair
d)
knees are higher than thighs while feet are tucked slightly under the chair
31.
To help reduce stress and improve work performance
a)
learn to relax and engage in activities other than work
b)
do not set clear goals and outcome for the project
c)
do not use positive self talk in the workplace
d)
it is not important to get adequate daily rest
32.
To help prevent back injury while seated, it is important to
a)
remain seated as long as possible
b)
avoid using lumber rolls
c)
avoid crossing legs
d)
reach to the side to pull objects forward
33.
Creating strong passwords are an important part of electronic security measures. When creating a password the user should
a)
use upper and lower case letters
b)
keep written passwords under the keyboard
c)
use the same password on multiple sites
d)
avoid using both numbers and symbols
34.
Ergonomics is the science that studies the relationship between the worker and
a)
work enviornment
b)
client
c)
manager
d)
economic enviornment
35.
The purpose of using arm supports and palm is to
a)
allow elbows to extend out at the sides
b)
provide extra height for the elbows and shoulders
c)
allow the operator to sit a long distance away from the keyboard
d)
provide support for the forearms while typing pointing or pausing
36.
In internet explorer security settings, Restricted Sites and Zone should be used for which websites
a)
potentially dangerous sites
b)
regularly visited sites
c)
rarely visited sites
d)
only trusted sites
37.
How can it be determined if an email has been sent as phishing attempt?
a)
The email informs the recipient that a company with which the recipient does business needs to verify account information and provides link where information can be entered
b)
The email instructs the recipient to open a secret file to see an important message
c)
The email automatically forwards itself to everyone in the recipient's mail list.
d)
The email instructs the recipient to forward the message to at least friends to keep from breaking the chain, promising that something good will happen if the recipient complies
38.
In a business office, using the correct type and design of a computer keyboard, mouse, display and desk help's the user's.
a)
health
b)
clothes
c)
skin
d)
cell phone
39.
When using a computer mouse
a)
The wrist should be at a 90-degree angle, with arm and hand close to body
b)
The wrist should be at a 90-degree angle, with arm and hand at a 90-degree angle.
c)
The wrist should be in a neutral position, with arm and hand close to body
d)
only a wireless mouse should be used, held at a 90-degree angle
40.
Improper office storage contributes to injuries, to help protect against injuries
a)
materials should be no further than 18 inches from sprinkler heads
b)
store heavy objects on the upper shelves of storage units
c)
aisles, corners and passageways must remain obstructed
d)
materials should be at least 36 inches away from all sides of electrical panels
41.
Which of the following is a method of stress management?
a)
blaming stress on other people
b)
learning to say no
c)
not accepting things that cannot be changed
d)
being less assertive
42.
In a touch screen, a sensor detects a change in the _______ and calculates the location of the user's touch.
a)
grid matrix
b)
electronic grid array
c)
X-Y coordinates
d)
electrostatic field
43.
Text, images, links and tables that appear in a web document must be enclosed in the __________tag.
a)
b)
c)
d)
44.
When a webpage is saved it must be saved with which of the following extension types?
a)
.dat
b)
.html
c)
.web
d)
.txt
45.
Which of the following uses OCR technology
a)
wireless keyboard
b)
digital pen
c)
scanner
d)
printer
46.
A memory resident virus will hide in a computer's
a)
WORM
b)
RAID
c)
ROM
d)
RAM
47.
Which of the following tags embeds an image into a web page.
a)![]()
tag
b)tag
c) tag
d) tag
48.
To ensure a secure transaction over the internet use
a)
encyption, digital signatures, and security certificates
b)
encryption, check digits, and verified source path certificates
c)
encryption, FICA verification, and equifax certificates
d)
encryption, FICA verification, and experian certificates
49.
Which of the following is the most secure password
a)
N27^$20b
b)
12345
c)
MyDog
d)
87imQh123
100 %
