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WorksheetsSoalan Komunikasi
Total questions: 15
Worksheet time: 8mins
What is the meaning of communication?
Decision-making process
The process of conveying information between two parties
Human resource management process
The process of producing goods and services
Which of the following is NOT an element in the communication process?
Filter
Sender
Evaluator
Receiver
What is the main purpose of communication in an organization?
Generating profit
Conveying information and facilitating understanding
Increasing competition
Managing financial resources
Communication that occurs between workers in the same department is known as:
Vertical communication
Horizontal communication
External communication
Informal communication
The informal communication channel in an organization is known as:
Official letter
Corporate email
One-way communication
Grapevine communication
Which of the following is a barrier to communication?
Use of appropriate media
Physical and psychological distractions
Clear feedback
Shared knowledge between sender and receiver
An example of verbal communication is:
Official letter
Meeting
Memo
What are the advantages of written communication?
Cannot be used as evidence
Difficult to store
Can be used as a reference
Informal
Upward communication occurs when:
Managers give instructions to employees
Employees report to managers
Employees discuss among themselves
Communication occurs with external parties
What does two-way communication mean?
Only one party speaks
Information is conveyed without feedback
Both parties are involved in conversation and provide feedback
Unplanned communication
Visual communication includes:
Telephone conversation
Diagrams, charts, and graphics
Official letter
Company email
What is meant by feedback in communication?
The original message sent
The reaction or response of the receiver to the message
The purpose of communication
Disruption in communication
One-way communication has weaknesses because:
Involves a lot of feedback
Does not give the receiver a chance to respond
Occurs in two directions
Does not involve messages
An example of downward vertical communication is:
An employee reporting a problem to their supervisor
A colleague discussing with another colleague
A manager briefing the staff
A customer providing feedback to an employee
What are the characteristics of effective communication?
Using high-level language
Not considering feedback
Clear and understandable message
Only occurs verbally
