WorksheetsL1 Consultant Training Review
Total questions: 8
Worksheet time: 5mins
Which of the follow resources can you use to find information?
Consultant Wiki Page
ServiceNow
Zed
Which information should you NOT include in a ticket?
SSN
RUID
Passwords
CVC
Which services do you keep as an Alumni?
Adobe Suite
Connect
Employee Self Service
Scarletmail
Which of the following fields can be found in NetID Admin?
Birthdate
PHI
Activated Services
LDAP Password Reset Date
ALL information from NetID Admin needs to be included in the ticket.
True
False
Which services can be found in CAT?
Zoom
Box
Adobe
ChatGPT
Which roles have access to Connect?
Retiree
RBHS Students
Student Worker
Faculty/Staff
Which service offering would this ticket be categorized into?
A user emails stating that they can't log into their MyRutgers portal. They said that they aren't receiving a code to their phone like they usually do.
Two-step (DUO)
NetID
Registrar
ScarletMail
