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List of Contents

Total questions: 88

Worksheet time: 49mins

Name
Class
Date
1.

One of the sections in the List of Contents is _________.

a)

Case Overview

b)

Appendix of Animals

c)

Recipe List

d)

Weather Forecast

2.

One of the sections in the List of Contents is _________.

a)

What Motivation Means In A Management Context

b)

Company Financial Overview

c)

Annual Sales Report

d)

Employee Benefits Summary

3.

One of the sections in the List of Contents is _________.

a)

Analysis of Motivation Theories

b)

History of Ancient Art

c)

Principles of Quantum Physics

d)

Introduction to Culinary Arts

4.

One of the sections in the List of Contents is _________.

a)

Key Achievements

b)

Daily Expenses

c)

Holiday Destinations

d)

Favorite Movies

5.

One of the sections in the List of Contents is _________.

a)

Customer Insights

b)

Financial Overview

c)

Market Trends

d)

Executive Summary

6.

One of the sections in the List of Contents is _________.

a)

Operational Efficiency

b)

Financial Overview

c)

Market Analysis

d)

Risk Assessment

7.

One of the sections in the List of Contents is _________.

a)

Future Outlook

b)

Past Achievements

c)

Appendix B

d)

Glossary

8.

Which of the following best explains the difference between motivating staff in Australia and Indonesia using both content-based and process-based motivation theories, and suggests strategies for Australian managers to overcome motivation challenges in Indonesia?

a)

Content-based theories focus on individual needs, while process-based theories focus on cognitive processes; cultural differences in Indonesia may require adapting motivation strategies, such as recognizing collectivist values and providing group incentives.

b)

Both theories suggest identical approaches in both countries, with no need for adaptation to local culture.

c)

Process-based theories are only relevant in Australia, while content-based theories are only relevant in Indonesia.

d)

Australian managers should use the same motivation strategies in Indonesia as in Australia, regardless of cultural differences.

9.

Motivation is a force driving employees to pursue and achieve _______.

a)

work goals

b)

vacations

c)

personal hobbies

d)

random tasks

10.

Why does motivation matter in a management context?

a)

It fuels productivity, engagement, and performance – motivated teams perform better (Armstrong, 2009)

b)

It increases company expenses

c)

It reduces employee satisfaction

d)

It has no effect on performance

11.

How does motivation work in a management context?

a)

Unmet needs trigger goal-directed behavior; rewards for achievement reinforce motivation.

b)

Employees are always motivated regardless of needs.

c)

Motivation is not related to rewards.

d)

Motivation only depends on salary.

12.

Cultural values shape what people find _______ at work.

a)

motivating

b)

boring

c)

confusing

d)

irrelevant

13.

In the context of management motivation in Australia (Western Context), employees often see (a)   achievement as a core driver. (Hofstede, 2011)

14.

In Australia (Western Context), what are considered strong motivators for employees?

a)

Group harmony and social bonds

b)

Performance-based pay, promotions, and awards

c)

Respect for hierarchy

d)

Indirect communication style

15.

In Australia (Western Context), employees expect fair, transparent processes that reward ______ effort. (Armstrong, 2009)

a)

personal

b)

collective

c)

minimal

d)

sporadic

16.

In Australia (Western Context), feedback is often open and direct, aligning with the focus on ______ accountability. (Cullen & Parboteeah, 2008)

a)

personal

b)

collective

c)

shared

d)

external

17.

In Indonesia (Eastern Context), employees are motivated by maintaining group ______ and strong social bonds. (Hofstede, 2011)

a)

harmony

b)

competition

c)

autonomy

d)

conflict

18.

In Indonesia (Eastern Context), respect for hierarchy means employees often prioritize keeping ______ happy. (Whitfield, n.d.)

a)

Themselves

b)

Subordinates

c)

Superiors

d)

Customers

19.

In Indonesia (Eastern Context), a family-like environment and paternalistic leadership increase (a)   and commitment. (Deresky, 2017)

20.

In Indonesia (Eastern Context), feedback may be less direct, focusing on face-saving and minimizing ______. (Cullen & Parboteeah, 2008)

a)

conflict

b)

praise

c)

efficiency

d)

formality

21.

Who unveiled Maslow's Hierarchy of Needs in a landmark 1943 article in Psychological Review?

a)

Sigmund Freud

b)

Abraham Harold Maslow

c)

Carl Rogers

d)

B.F. Skinner

22.

In which year did Abraham Harold Maslow unveil the hierarchy of needs in Psychological Review?

a)

1943

b)

1954

c)

1929

d)

1962

23.

List the order of needs in Maslow's Hierarchy from bottom to top.

a)

Physiological Basics, Safety, Social Belonging, Esteem, Self-Actualisation

b)

Self-Actualisation, Esteem, Social Belonging, Safety, Physiological Basics

c)

Esteem, Social Belonging, Safety, Physiological Basics, Self-Actualisation

d)

Safety, Physiological Basics, Esteem, Social Belonging, Self-Actualisation

24.

Each higher layer in Maslow's Hierarchy becomes motivational only after the layer beneath is reasonably satisfied.

a)

True

b)

False

25.

What is one reason the value of Maslow's model lies in its cultural flexibility?

4 lines
26.

In Australia, what needs do employees often seek after lower needs are covered by strong institutions?

a)

Physiological needs

b)

Esteem and self-development

c)

Safety

d)

Social belonging

27.

According to the analysis of Maslow’s Hierarchy of Needs, what is an example of a physiological need for staff in the Jakarta office?

a)

Postgraduate study

b)

Reliable air-conditioning and subsidised meals

c)

Public praise

d)

Multi-year contracts

28.

In the context of Maslow’s Hierarchy of Needs, which statement best describes how Australian employees view safety needs?

a)

They expect such amenities as a given and rarely cite them as motivators.

b)

They value explicit multi-year contracts.

c)

They see the workplace as an extended family.

d)

They pursue postgraduate study.

29.

According to the analysis, Indonesian employees, operating in a higher power–distance society, often value explicit multi-year contracts, clear overtime policies and comprehensive ________.

a)

BPJS Ketenagakerjaan

b)

tax deductions

c)

transportation allowances

d)

meal vouchers

30.

Which of the following is true about the Love/Belonging level in the workplace according to the analysis?

a)

Australian employees view the workplace as an extended family.

b)

Indonesian employees appreciate collegiality but are comfortable working autonomously.

c)

Indonesian employees view the workplace as an extended family and use team-building as a motivation tool.

d)

Australian employees value explicit contracts.

31.

In Australia, individual achievements such as meeting a sales target or publishing innovative code are often celebrated publicly through company newsletters.

a)

True

b)

False

32.

According to the analysis, what must be solid for Indonesian staff to reach the self-actualization apex in Maslow’s Hierarchy of Needs?

a)

Only physiological needs

b)

Only safety needs

c)

Physiological, safety, and social foundations

d)

Esteem needs only

33.

Who was Frederick Herzberg?

a)

An American psychologist

b)

A German engineer

c)

A British accountant

d)

A French sociologist

34.

How many Pittsburgh engineers and accountants did Herzberg interview for his research?

a)

100

b)

200

c)

300

d)

400

35.

According to Herzberg’s Two-Factor Theory, hygiene factors such as salary, company policy, and physical conditions _________.

a)

prevent dissatisfaction but can’t create enthusiasm

b)

are the main source of motivation for employees

c)

always lead to high job satisfaction

d)

are irrelevant to employee motivation

36.

Job satisfaction and dissatisfaction are driven by two separate factor sets.

a)

True

b)

False

37.

Which of the following are considered motivators according to Herzberg’s Two-Factor Theory?

a)

Salary and company policy

b)

Achievement, recognition, responsibility, growth

c)

Physical conditions

d)

All of the above

38.

Who developed the Expectancy Theory at Yale in 1964 to explain why people choose certain levels of effort at work?

a)

Victor Vroom

b)

Abraham Maslow

c)

Frederick Herzberg

d)

Douglas McGregor

39.

Expectancy Theory rests on three beliefs that multiply together. Which of the following is NOT one of those beliefs?

a)

Expectancy

b)

Instrumentality

c)

Valence

d)

Consistency

40.

Expectancy in Expectancy Theory means 'If I try, I can ______.'

a)

perform

b)

fail

c)

ignore

d)

quit

41.

Instrumentality in Expectancy Theory means 'If I perform, I will get the ______.'

a)

reward

b)

punishment

c)

feedback

d)

promotion

42.

Valence in Expectancy Theory means 'I actually value that ______.'

a)

reward

b)

effort

c)

punishment

d)

task

43.

According to the Expectancy Theory diagram, what is the correct sequence of steps in the process-based theory of motivation?

a)

Outcome → Performance → Effort

b)

Effort → Performance → Outcome

c)

Performance → Effort → Outcome

d)

Effort → Outcome → Performance

44.

In the Expectancy Theory, what does 'Expectancy' refer to?

a)

The value of the reward

b)

The belief that effort will lead to performance

c)

The connection between performance and outcome

d)

The final result of the process

45.

In the Expectancy Theory, 'Valence' refers to the _________.

a)

value of the reward

b)

probability of success

c)

amount of effort required

d)

level of supervision

46.

According to the Expectancy Theory diagram, what term describes the connection between Performance and Outcome?

a)

Expectancy

b)

Instrumentality

c)

Valence

d)

Motivation

47.

Who proposed the Equity Theory in 1963?

a)

Abraham Maslow

b)

J. Stacy Adams

c)

Frederick Herzberg

d)

Douglas McGregor

48.

According to Equity Theory, people compare the ratio of what they put in to what they get out with the ratios of _________?

a)

referent others

b)

their own past experiences

c)

random individuals

d)

unrelated groups

49.

What happens if employees perceive under-reward according to Equity Theory?

a)

They feel motivated

b)

It triggers anger

c)

It triggers guilt

d)

They ignore it

50.

If the ratios of input and output feel balanced according to Equity Theory, what is the effect on motivation?

4 lines
51.

According to the image, which country uses an individual ratio in the application of Equity Theory?

a)

Australia

b)

Indonesia

c)

Both

d)

Neither

52.

In the context of Equity Theory, what type of outcomes are emphasized in Indonesia according to the image?

a)

Individual-based Outcomes

b)

Seniority-based Outcomes

c)

Random Outcomes

d)

Monetary Outcomes

53.

In Australia, a slight imbalance in the equity ratio leads to ________ action!

a)

immediate

b)

delayed

c)

minimal

d)

no

54.

In Indonesia, ________ stabilizes imbalance according to the image.

a)

harmony

b)

conflict

c)

chaos

d)

division

55.

Employee motivation is shaped by national culture, religion, and __________ factors.

a)

socioeconomic

b)

technological

c)

geographical

d)

political

56.

Which of the following is emphasized in Indonesian workplaces?

a)

Individual achievement

b)

Hierarchy, loyalty, and social harmony

c)

Competition

d)

Innovation

57.

Western motivational models may not fully apply in Indonesia without cultural adaptation.

a)

True

b)

False

58.

Australian managers must understand these __________ to lead effectively in Indonesia.

a)

differences

b)

rules

c)

languages

d)

laws

59.

Understanding the Indonesian workplace culture is important for effective leadership.

a)

True

b)

False

60.

According to Hofstede’s Power Distance Index, what is the score for Indonesia and Australia?

a)

Indonesia = 36, Australia = 78

b)

Indonesia = 78, Australia = 36

c)

Indonesia = 50, Australia = 50

d)

Indonesia = 100, Australia = 10

61.

Indonesian employees defer to authority and prefer clear hierarchical roles.

a)

True

b)

False

62.

Leaders in Indonesia are seen as _________

a)

decision-makers, not facilitators

b)

facilitators, not decision-makers

c)

passive observers

d)

external consultants

63.

Publicly challenging superiors is encouraged in Indonesia.

a)

True

b)

False

64.

Informal or flat structures, common in Australia, may feel inappropriate or confusing in Indonesia.

a)

True

b)

False

65.

Indonesia scores high on ________, meaning loyalty to group, family, and community is essential.

a)

collectivism

b)

individualism

c)

materialism

d)

secularism

66.

Employees in Indonesia value team success over individual recognition.

a)

True

b)

False

67.

Australian values of independence and personal initiative may be misunderstood as ________ in Indonesia.

a)

self-promotion

b)

cooperation

c)

humility

d)

respect

68.

Peer pressure, shared goals, and group rewards are stronger motivators than individual accolades in Indonesia.

a)

True

b)

False

69.

According to Hofstede's Power Distance Index, what is the score for Indonesia and Australia?

a)

Indonesia = 78, Australia = 36

b)

Indonesia = 36, Australia = 78

c)

Indonesia = 50, Australia = 50

d)

Indonesia = 60, Australia = 40

70.

Indonesian employees defer to authority and prefer clear hierarchical roles.

a)

True

b)

False

71.

Leaders in Indonesia are seen as:

a)

Facilitators

b)

Decision-makers

c)

Team members

d)

Subordinates

72.

Publicly challenging superiors is encouraged in Indonesia.

a)

True

b)

False

73.

Informal or flat structures, common in Australia, may feel inappropriate or confusing to Indonesian employees.

a)

True

b)

False

74.

Indonesia scores high on collectivism, meaning loyalty to group, family, and community is essential.

a)

True

b)

False

75.

Australian values of independence and personal initiative may be misunderstood as ________ in Indonesia.

a)

self-promotion

b)

teamwork

c)

modesty

d)

cooperation

76.

Peer pressure, shared goals, and group rewards are stronger motivators than individual accolades in Indonesia.

a)

True

b)

False

77.

Approximately what percentage of Indonesians are Muslim?

a)

50%

b)

87%

c)

25%

d)

99%

78.

Which of the following concepts is associated with trust in Islamic work ethic?

a)

Ikhlas

b)

Amanah

c)

Tanggung jawab

d)

Fairness

79.

Fasting during Ramadan impacts energy levels and daily routines, so (a)   is crucial.

80.

Ethical behavior, fairness, and ________ are core motivators in predominantly Islamic workplace culture.

a)

humility

b)

competition

c)

materialism

d)

aggression

81.

Companies that accommodate religious practices see increased ________ and morale.

a)

loyalty

b)

competition

c)

conflict

d)

turnover

82.

Unilever Indonesia adjusts production schedules during Ramadan to accommodate religious practices.

a)

True

b)

False

83.

Approximately what percentage of Indonesians are Muslim?

a)

50%

b)

87%

c)

25%

d)

99%

84.

Which of the following concepts are mentioned as influencing work ethic in Indonesia?

a)

Amanah (trust)

b)

Ikhlas (sincerity)

c)

Tanggung jawab (responsibility)

d)

All of the above

85.

Fasting during Ramadan impacts energy levels and daily routines.

a)

True

b)

False

86.

Ethical behavior, ________, and humility are core motivators in predominantly Islamic cultures in Indonesia.

a)

fairness

b)

wealth

c)

competition

d)

popularity

87.

Companies that accommodate religious practices see increased _______ and morale.

a)

loyalty

b)

competition

c)

expenses

d)

conflict

88.

Which company is given as an example for adjusting production schedules during Ramadan?

a)

Unilever Indonesia

b)

Nestle Malaysia

c)

Procter & Gamble

d)

Coca-Cola Amatil