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WorksheetsLesson 12: Troubleshooting Methodology
Total questions: 10
Worksheet time: 5mins
Ms. Lee tries to print her attendance sheet, but the copier just beeps and flashes an error message. She stops and checks what the screen says. What stage of the troubleshooting methodology is this?
Establish a Theory of Probable Cause
Identify the Problem
Verify Full System Functionality
Jordan thinks the copier jammed because someone used the wrong kind of paper. He remembers this happened last month, too. What stage of the troubleshooting methodology is this?
A. Establish a Theory of Probable Cause
B. Identify the Problem
C. Test the Theory
To test his theory, Jordan opens the paper tray and checks the paper type. It’s regular copy paper, so that probably isn’t the issue. What stage of the troubleshooting methodology is this?
Establish a Plan of Action
Test the Theory
Identify the Problem
He decides to clear out the jammed paper and restart the machine, hoping that fixes the problem.
What stage of the troubleshooting methodology is this? What stage of the troubleshooting methodology is this?
Establish a Plan of Action and Implement the Solution
Test the Theory
Document the Findings
After the restart, the copier prints perfectly. Jordan prints another document to be sure, then logs the issue and fix in the copier maintenance book. What stage of the troubleshooting methodology is this?
Test the Theory
Verify Full System Functionality and Document Findings
Identify the Problem
Maria tries to log into her computer, but the screen stays black even though the power light is on. She listens closely and notices the fans aren’t spinning. What stage of the troubleshooting methodology is this?
Identify the Problem
Establish a Theory of Probable Cause
Verify Full System Functionality
Amir remembers that his computer did this once when the power supply was loose.
He thinks maybe the internal cables got unplugged again.
Establish a Theory of Probable Cause
Test the Theory
Establish a Plan of Action
To check if that’s the issue, Amir opens the side of the computer case and presses down on the power cables to make sure they’re fully connected.. What stage of the troubleshooting methodology is this?
Establish a Plan of Action
Test the Theory
Document the Findings
After seeing one cable was a little loose, Amir decides to reseat all the power cables and restart the computer. What stage of the troubleshooting methodology is this?
A. Establish a Plan of Action and Implement the Solution
B. Test the Theory
C. Identify the Problem
The computer starts up normally and boots into Windows. Amir tests the keyboard and mouse, launches a browser, and checks that everything is working. Then, he emails his teacher a short summary of what happened and what he did to fix it. What stage of the troubleshooting methodology is this?
A. Test the Theory
B. Verify Full System Functionality and Document Findings
C. Identify the Problem
