WorksheetsCommunity & Appointments
Total questions: 60
Worksheet time: 30mins
Where do you go to get your teeth cleaned?
Pharmacy
Dentist
Police Station
Hospital
What place helps with medical emergencies?
Fire station
Library
Hospital
Post office
Which place sells medicine and prescriptions?
Bank
Pharmacy
Store
Clinic
You can send mail and packages at the:
Post office
Apartment
Clinic
Dentist
You can borrow books and study at the:
Fire station
Office
School
Library
What is a place in the community where people live?
Store
Restaurant
House
Office
You go here when you need help with the law:
Pharmacy
School
Police station
Park
What place do students go to learn?
School
Bank
Community center
Hospital
What place helps with fire emergencies?
Dentist
Fire station
Community center
Office
You need to make an (a) to see the doctor.
Question
Problem
Appointment
Pharmacy
If you are busy and can’t go to your appointment, you need to:
Cancel
Call
Confirm
Answer
If you want to go at a different time, you need to:
Schedule
Reschedule
Hang up
Leave
You ask this to make sure your appointment is still happening:
Reschedule it
Confirm it
Cancel it
Miss it
You check if a time is (a) before you schedule an appointment.
Closed
Open hour
Busy
Available
What do you do when you talk to someone on the phone and they say, "Please hold"?
Hang up
Wait
Call back
Leave a message
What do you do when you call someone and they don’t answer?
Hang up
Leave a message
Hold
Call the operator
What is a "voicemail"?
A text message
A message left after a call
A phone number
An operator
If it’s an emergency, what number should you call in the U.S.?
911
311
123
411
What do you do when you answer the phone but need the caller to wait?
Hang up
Cancel
Leave a message
Put them on hold
What is a polite way to ask for help?
You help me now!
Help me.
Can you help me?
I need you.
Which sentence uses a modal verb correctly?
I going to make appointment.
Can you help me?
You help I please.
Me have to cancel.
What modal verb is used in this question: “ _______ I speak to the nurse?”
Should
Might
Can
Must
“Could I come on Friday morning?” is an example of:
A command
A rude question
A polite question
A complaint
What does “reschedule” mean?
Make a new time for your appointment
Go to your appointment
Confirm the date
Cancel the appointment forever
What does “confirm” mean?
Change the appointment
Go to the pharmacy
Say yes to the date and time
Answer a question
Which modal verb is the strongest or most serious?
Can
Could
Might
Must
What do you say if you didn’t hear the other person?
Hang up
Can I leave?
Please hold.
Can you repeat that, please?
What does it mean to “hang up” the phone?
Answer the call
End the call
Leave a message
Wait on hold
Which of these sentences is most polite?
I want the doctor now.
Give me a doctor.
Can I speak to a doctor, please?
Doctor, now.
What is a good way to end a phone call?
OK bye
Thanks
Thank you for your help. Have a nice day.
Done.
What does “I’m running late” mean?
I canceled my appointment.
I’m going to be early.
I will arrive after the appointment time.
I need to reschedule.
You say “Can I leave a message?” when:
You arrive on time
You call and no one answers
You have a prescription
You want to cancel an appointment
What should you say if you have a problem with your phone service?
I have a problem with my phone.
My phone is good.
The store is open.
Can I make an appointment?
“Can I reschedule?” means:
I want to cancel completely.
I need a new time.
I need to go now.
I want to be early.
Where do you go to send a package?
Clinic
Pharmacy
Post office
Library
What do you do at a pharmacy?
Take a test
Read a book
Pick up medicine
Send mail
“Can you repeat that, please?” is a phrase used to:
Confirm a time
Ask for help
Say thank you
Ask someone to say something again
If someone says “Please hold,” you should:
End the call
Wait quietly
Leave a message
Call back later
You should say “Thank you for your help” when:
You are asking a question
The call is finished
You miss an appointment
You leave a message
Which sentence uses a modal verb?
I reschedule the appointment.
Can I confirm the time?
I go to the doctor now.
You be on time.
You say “I need to speak to someone about…” when:
You don’t have a phone
You are trying to make small talk
You have a question or problem
You are calling a friend
What does “You should go to the hospital” mean?
You must cancel your appointment
You need help at the emergency room
The hospital is closed
You have to call the doctor
Which of these phrases is best in a polite phone call?
Hey, what’s up?
You there?
Hello, may I speak to someone?
Talk to me now.
What is something an operator does?
Fills your prescription
Sends you to the right person on a call
Reschedules your test
Calls 911 for you
If someone says, “You must bring your ID,” what do they mean?
You can choose to bring it
It is required
It’s optional
You should leave it
Where do people go to learn English in the community?
Pharmacy
Post office
School or community center
Restaurant
If someone asks, “Would you like to come in the morning?” what are they doing?
Canceling the appointment
Giving you a new date
Asking you a polite question
Telling you you’re late
“Have a nice day” is something you say:
To start a phone call
When the conversation is over
When you are angry
When asking a question
Which word is NOT related to appointments?
Cancel
Reschedule
Operator
Confirm
What should you do if you don’t understand your appointment time?
Say nothing
Go home
Ask, “Can you repeat that, please?”
Cancel right away
Which sentence is correct?
He can speaks English.
He can speak English.
He can to speak English.
He cans speak English.
What does “You must be on time” mean?
You don’t have to go
You can go any time
Being late is not okay
The time is not important
What is the difference between “can” and “should”?
“Can” means it is polite; “should” means no
“Can” means you are able to; “should” means it’s a good idea
“Can” is about the past; “should” is about now
They mean the same thing
Which sentence shows a polite request?
You help me now.
Can you help me, please?
Help me now.
You should help me.
“You can call the clinic” means:
You have permission
You must call now
You don’t need to call
You already called
What does “should” mean in this sentence? “You should take your medicine every day.”
You can choose to do it
It’s a bad idea
It’s a good idea or important
You cannot do it
Which sentence uses “must” correctly?
I must to go to the appointment.
I must going to the doctor.
I must go to the appointment.
I musted go.
What is the best sentence to give advice?
You can stay home.
You must to stay home.
You should stay home.
Stay home now.
Which modal verb shows ability?
Should
Can
Must
Will
What is the correct sentence?
She can to make a call.
She cans make a call.
She can make a call.
She should to make a call.
