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Worksheets

Hotel Facilities & Services

Total questions: 20

Worksheet time: 7mins

Name
Class
Date
1.

A hotel staff member who helps with guest services

a)

Concierge

b)

Receptionist

c)

Housekeeping

d)

Engineering

2.

The department that cleans guest rooms

a)

Concierge

b)

Receptionist

c)

Housekeeping

d)

Engineering

3.

Internet access provided wirelessly

a)

Gym

b)

WIFI

c)

Room Service

d)

Lounge

4.

To register at the hotel on arrival

a)

Room Service

b)

Laundry

c)

Check-in

d)

Lounge

5.

The service that brings food or drinks to a guest’s room

a)

Room Service

b)

Laundry

c)

Check-in

d)

Lounge

6.

Service for washing clothes

a)

Room Service

b)

Laundry

c)

Check-in

d)

Lounge

7.

A place where guests can exercise

a)

Room Service

b)

Gym

c)

Elevator

d)

Lounge

8.

A comfortable area where guests can sit and relax

a)

Room Service

b)

Gym

c)

Elevator

d)

Lounge

9.

A facility offering massages and wellness treatments

a)

Room Service

b)

Gym

c)

Elevator

d)

Spa

10.

A lift used to move between floors

a)

Room Service

b)

Gym

c)

Elevator

d)

Lounge

11.

The ... is on the first floor and offers massages.

(a)  

12.

Please use your ... to open the room door.

(a)  

13.

  • Our ... can help you book a city tour.



(a)  

14.

  • The ... department cleans the rooms every day.



(a)  

15.

  • The ... is available in the lobby and all guest rooms.



(a)  

16.

  • Guests can use the ... to reach the rooftop restaurant.



(a)  

17.

  • I need to go to the ... to work out.



(a)  

18.

  • You can order food through ....



(a)  

19.

  • Please go to the ... desk to register.



(a)  

20.

  • I left my clothes at the ... this morning.



(a)