WorksheetsTelesales Training Quiz-Skills
Total questions: 12
Worksheet time: 6mins
What is the main purpose of using mirroring in negotiation?
To agree with the client quickly
To make the client feel heard and open up
To delay the conversation
To correct the client's statement
Which phrase is a correct example of labelling?
Why are you not interested?
Can you explain more?
It seems like you have concerns about the timing
Do you want to proceed now?
What is a key benefit of using calibrated questions?
They pressure the client to say yes
They avoid answering directly
They invite the client to share more information
They confuse the client
What does 'mastering no' help you achieve?
A quick agreement
A feeling of safety and control for the client
Ending the call faster
Agreeing with everything the client says
What is an accusation audit?
Addressing the client's concerns before they mention them
Blaming the client for hesitating
Avoiding any objections
Agreeing to all the objections immediately
What is an objection in telesales?
An opportunity to understand and help the client
A rejection of the product
A final no
An emotional reaction
Which of the following is a 'price objection'?
I’m not ready now
It’s too expensive for me
I don’t trust real estate
Let me speak to my wife first
A client says 'I'm too busy to come at your office.' What type of objection is this?
Time objection
Trust objection
Product objection
Price objection
Which client is best suited for the time-bound close?
One who delays decisions
One who asks for options
One who is already convinced
One who trusts easily
A client says 'Let me think about it.' What’s the best response?
Okay, call me when you decide
I understand, what exactly do you want to think about?
It's not that hard to decide.
Why don’t you just say yes?
Objections give you insight into:
The best time to hang up and end the call
The client's income
The client’s real wants and concerns
How to end the call fast
Would you prefer to meet in the morning or afternoon?' is an example of:
Summary close
Alternative close
Assumptive close
Time-bound close
