WorksheetsComplaints
Total questions: 11
Worksheet time: 6mins
How many stages does the Complaints Procedure have?
2
3
4
5
A formal complaint can be submitted via social media.
True
False
Is it mandatory to document all informal complaints?
Yes
No
HR and Safeguarding must review all complaints
At Stage 2, we have (a) working days to conclude investigations and feedback.
How many days does a complainant have to appeal the outcome of an investigation?
(a)
Can a complaint be escalated directly to Stage 3 without going through Stage 2?
Yes
No
Order the following groups of people based on number of complaints received in 2023-24 (most to least)
Parents
Students
Staff
Local Residents
What proportion of Stage 2 complaints went to Stage 3 in 2023-24?
5%
9%
11%
15%
There was an increase in positive responses to this question on the EOYS for 2023/24:
'If I gave feedback, I feel the College did their best to do something about it.'
True
False
For 2024/25 how many complaints have been raised to Stage 2 or higher
20
30
50
70
